LORENZO U. SANTIDAD JR. BLOCK 40 LOT 14PHASE 1C SAN LORENZO SOUTH BRGY. MALITLIT STA. ROSA CITY LAGUNA Mobile #: 09561444800 E-mail: [email protected]

OBJECTIVE: To obtain a challenging position to the reputable company that will give the opportunity to improve my skills.
EDUCATIONAL BACKGROUND
COLLEGE : Infotech Institute Of Arts And Sciences Computer Science Mandaluyong City 2007 – 2009 HIGH SCHOOL : Buruanga Vocational School Katipunan Buruanga Aklan 2002 – 2006 ELEMENTARY : Buruanga Elementary School Pobalacion buruanga Aklan 1996 – 2002

EMPLOYMENT RECORD

Technical Support Engineer
ACTIONLABS IT Services Phils., Corp.
(DELL Phils)
August 2017 to Present

• Act as a technical consultant on all customer interactions (email, calls and chat)
• Install and performed proper installations and minor repairs on hardware, software and peripheral equipment, design or installing specification. Execute repairs and parts replacement on desktop and laptop and tablet. Identify and recommend improvement to the overall IT infrastructure. and others technical specialists when required.
• Troubleshoot, diagnostic and rectify laptop and desktop’s issue relating OS(Include network and setting),hardware virus and software, to investigate and resolve problems.
• Manage incident escalation for proper coordination

Technical Support Engineer
ACTIONLABS IT Services Phils., Corp.
(LBC PHILVISTRA PROJECT)
384-B E. Rodriguez Sr. Ave. Cubao, Quezon City, Metro Manila, Philippines 1109
April 2017 to May 2017
• Installation of new POS system.
• Supports hardware and software troubleshooting that is used for the new POS system.
• Training of Service Associates on how to use the new POS system.

Technical Support Engineer
ACTIONLABS IT Services Phils., Corp.
(COCA-COLA FEMSA MDSD PROJECT)
384-B E. Rodriguez Sr. Ave. Cubao, Quezon City, Metro Manila, Philippines 1109
August 2016 to February 2017
• Implementation of new delivery solution.
• Installation of software and deployment of mobile devices needed in the delivery operation.
• Training of Warehouse staff, including of Warehouse supervisor, MLS, Warehouse Checkers) on how to use the new solution and SAP.
• Supports hardware and software troubleshooting of the devices and its peripherals.

Kitchen Crew : Yellow Cab Co. July 29, 2012 – May 19, 2015

PERSONAL INFORMATION Age : 27 Years Old Date Of Birth : March 24, 1990 Height : 5’ 4” Weight : 120 lbs Sex : Male Status : Single Religon : Roman Catholic Citizenship : Filipino Farther ‘s Name : Lorenzo U. Santidad Sr. Occupation : Fish Vendor Mather’s Name : Lilia U. Santidad Occupation : Fish Vendor Address : El Progreso, Buruanga Aklan Language / Dialect : English / Tagalog
CHARACTER REFERENCES
Rev. Fr. Anthony Jizmundo : Parish Priest (09399167118) Malay Aklan Mr. Reymar Como : Restaurant Manager (09063510477) Yellow Cab Co. Danna Kaye Sto Domingo : Restaurant Manager (09228615996) Yellow Cab Co.
I hereby certify that all the above mentioned is true and correct to the best of my knowledge and belief.

LORENZO SANTIDAD JR
Applicant Signature