Summary of Qualifications
• 1O years of management experience

·   Experience as a administrative assistant and receptionist.                                 .

• Handled various work processes with efficiency.

• Ability to maintain good relationship with customers

·   Customer service orientated.

• Proficient in basic operating systems like Microsoft Word, Excel, and PowerPoint

07th December 2014 – 13th May 2015  AMERICA REAL ESTATE INVESTMENT GROUP

                                                      Admin Executive

·         HR Coordinator

·         Point of Contact between USA office and Kuwait office

·         Preparing client profile online

·         Preparing client property insurance

·         Handles all couriers requirement incoming & outgoing.

·       Coordinating with the supplier regarding equipment’s required

·       Maintaining hard copy and electronic filing systems.

14 Feb 2005 – Nov 07, 2014 THE SULTAN CENTER-KUWAIT

Administrative Assistant  Cum Cashier and Front End Supervisor

·          Handles all outgoing calls, (Local and international). Ensures calls are recorded appropriately and messages are conveyed.

·          Performs general secretarial and clerical functions (Scheduling, copying, faxing, data entry, filing, etc).

·          Processes confidential information and documents.

·          Assist in planning meeting agendas, and assist in preparing meeting summaries.

·          Schedule and coordinate meetings,  appointment and travel arrangement for manager.

·          Sort and distribute incoming correspondence.

·          Maintain confidential records and files.

·          Handles all couriers requirement incoming & outgoing.

·          Creating and maintaining office systems to deal efficiently with paper flow.

·          Organized travel itineraries and flight arrangements

·          Maintain hard copy and electronic filing systems.

·          Generate regular sales reports.

·          Receive visitors and employees at designated reception points and guide them to the correct department.

·          Maintain the cleanliness of the workplace.

·          Prepare and conduct department orientations for other department representatives or new employees.

·          Maintain an adequate inventory of office supplies.

·          Greet persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations.

·          Transmit information or documents to customers using computers, fax machine, mail.

·          Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.

·          Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Career summary scanning coordinator

·          Ensures accuracy of pricing data in the database and accuracy of automated pricing system.

·          Perform  purchase order DSD and Warehouse product

·          Communicating to the Buyer/IT pertaining product and price issue

·          Coordinating with the supplier regarding product availability

·          Familiar with the usage of SCMADS, OUTLOOK, SOS, SIM and BI publisher

·          Monitoring shelf tags or signage’s aisle by aisle and promotional area as well

·          Perform product availability update.

·          Responsible of all products transfer In and Out.

Career Summary Front end Supervisor

·          Maintain effective work schedules for front end personnel to ensure consistent application of courtesy and service to customers.

·          Promotes customer good will by providing high standards of customer service.

·          Participates in training activities to increase personal skill level, improve overall department processes and customer service.

·          Assured that the front end had proper staffing and operating equipment

·          Ensured all customer service issues were resolved in a timely manner.

·          Monitor all phone calls and ensure answer within three rings from customers.

·          Coordinate with staff to ensure prompt services to the customer.

·          Monitor all staff performance

·          Monitor inventory of front desk supplies

·          Greet all customer pleasantly

·          Ensure availability of all services to customers.

·          Maintain records of all receipts and manage currency exchange for customers as per requirement.

·          Accepting payment by cash, cheque, voucher, coupon, and credit card.

·          Assisting and answering customer queries

·          Processing refund and exchange

·          Counting cash float at the end of the shift.

·          Abiding cashier and front end policy and procedure.

·          Ensure cash counter is clean and organized.

·          Ensure products been scanned accurately.

·          Keeping customer items into the shopping bag.

·          Handling customer complaint

Career Summary Cashier

2000 -2004                                       LULU HYPERMARKET

                                                         AL- QUSAIS DUBAI

Front-end Cashier

·          Greeting and answering customer’s questions and applying relevant customer service programs introduce by the company

·          Handling all the cash transaction of an organization

·          Receive payment by cash, cheques, vouchers, credit card, etc…

·          Checking daily cash accounts.

·          Guiding and solving queries of customer

·          Providing training and assistance to new starter cashier

·          Requesting information or assistance using the paging system

·          Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.

·          Perform the duties of customer service representative when required.

Training and Seminars:

Land bank – (Tarlac city, Philippines)

On job training (Finance department)

–          Data entry

–          Filling documents in general

–          Preparing cash invoice

–          Preparing monthly statement of account

Shrink awareness seminar – (November 2005 Retail Store Operation / TSC)
Power point & Microsoft excel – (February 2007British Institute of Training And Education)
MS Visio 2003Level 1+2 –( March 2007 New Horizons Computer Learning Center Kuwait)
NCR (National cash register) training cashier, cash office, and supervisory level July 12, 2009
Achievement:

·          Awards – Employee of the month within  unit – May 2005

– Employee of the month within unit and overall – Nov 2006

– Employee of the month within unit – June 2011