LOU MARIE
SIERRAS
@[email protected]
h96569336257
aSalmiya, Kuwait
PROFESSIONAL SUMMARY
Service-oriented waitress well-versed in dining, kitchen and cleanliness standards. Dependable, quality-focused professional with 3 years of experience in restaurant operations. Attentive Waitress with superior knowledge of fine and casual dining and dedication to fantastic dining experiences. Trained in POS systems and fast serving with understanding of food and beverage pairings. Known for maintaining speed and accuracy in high-rushed hours times. Hotel dining and catering professional well-versed in guest services and food and beverage operations. Successful at building relationships with customers to increase likelihood of repeat business.
SKILLS
Beverage preparation
Table skirting and set up
Order delivery practices
Food tray carrying
Food preparation
Cash handling
Food safety
Catering and banquet wedding set ups
Table service
EDUCATION
Bohol Island State University Clarin, CampusPoblacion Norte, Clarin, Bohol  03/2015Bachelor of Science: Hotel And Restaurant Services Technology
CERTIFICATIONS
Undergone TESDA National Certificate Training of FOOD AND BEVERAGE,

HOUSEKEEPING, FRONT OFFICE, COMMERCIAL COOKING, BARTENDING.
WORK HISTORY
Pastamatrix Restaurant Management Co.W.L.L – Waitress
shuwaikh, kuwait  05/2017 – CurrentMaintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Maintained customer satisfaction
Counted cash in register drawer at beginning and end of shift
Maintained clean, sanitized and well-organized food preparation zones
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Chikaan Sa Cebu – Waitress Cashier
Cebu, Philippines  10/2016 – 03/2019Processed POS transactions, including checks, cash and credit purchases or refunds
Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
EGI CEBU, INC. – Housekeeping Trainee
Cebu, Philippines  01/2015 – 02/2019Serviced bathrooms, including cleaning, sanitizing and supply replenishment
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
Restocked room supplies such as facial tissues for personal touch with every job
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
Engaged with guests on room requirements and amenities to promote overall satisfaction
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
Disposed of trash and recyclables each day to avoid waste buildup
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
EGI CEBU, INC. – Food and Beverage Trainee
Cebu, Philippines  11/2014 – 01/2015Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Loaded trays with accessories, including eating utensils, napkins and condiments
Assisted with various banquet food stations, set up and service to multiple dining areas
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits
Watergate Tourist Inn And Restaurant – Front Desk Receptionist Trainee
Bohol, Philippines  01/2013 – 03/2013Resolved customer complaints to foster satisfaction
Kept reception area clean and neat to give visitors positive first impression
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Promptly answered multi-line phone system and greeted callers enthusiastically
Explained details regarding property, including restaurants, banquet wedding reservations, Room services and housekeeping inquires
Welcomed each new arrival pleasantly and confirmed reservations and identification
Maintained financial accuracy by collecting deposits, fees and payments