DIWA, LOURDES ROQUE
219 Fernando St. Balantacan Lubao Pampanga Philippines
09178927984
09423681024
09663721164
Objective
I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.
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Work Experiences
CARNIVAL CRUISE LINE
Miami Florida USA
Room Service Operator
January 2010 to March 2014
Work Description
Responsible for operating the room service switchboard to take room service orders in a timely and accurate manner, organizes all room service orders, including special requests, relays them to the appropriate venues for preparation and advices room service attendants about the specifics of each order
Tracks passengers comments and makes sure that delivery time is within the limits set by the cruise line
She/ he is the first person to respond to passenger complaints, takes the appropriate measures in order to resolve the situation in a polite and professional manner, then follows up to make sure that passengers are satisfied with the service
Participates in food and beverage department meetings, job related and safety courses and training activities as directed by the Room Service Manager and the head of the department – the Food and Beverage Directors
FRED OLSEN CRUISE LINE INC.
Liverpool
Asst. Accountant Jr.
April 2007 to September 2007
COOPERATIVE BANK OF PAMPANGA INC.
San Fernando Pampanga Philippines
General Bookkeeper
June 1999 to August 2007
Work Description
Introduction bookkeeping past and present.
Accrual Method
Double- Entry, Debits and Credits
General ledger accounts
Debits and credits account
Liability and stockholders equity account
Income statement accounts
Recording transaction; Bank reconciliation
Adjusting entries; reversing entries balance sheet; income statement
Balance sheet and income statement are linked
Cash flow statement
Statement of stockholders equity; closing cut- off; importance of controls
Qualification
Improved the accuracy of budget forecasts.
Established good working relationships with customers/clients.
Developed new quality standards for better quality performance and reliability.
Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.
A leader in managing cross company teams efforts through effective and motivating mentoring strategies.
Must able to operate a telephone switchboards, fax machines, photocopy machines, telephones, computers and related office equipment
Excellent command of the English language (both spoken and written) is required, knowledge of other language(s) is a plus
must possess good interpersonal skills, positive attitude and willingness to learn as well as be customer service focused and eager to work in a high-volume, fast-paced guest service environment.
Reference person’s
CE Patricio V. Roque CE Bryan Belen
Engine Trainer/Consultant Engineer
Phoenix Maritime Corporation Philippine Transword Shipping Cor.
8671476/8401293
Personal Information
Collage Graduate
Bachelor of Science Major in Accountancy
Guagua National College
Guagua Pampanga Philippines
Date Graduate: June 1998
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SSS Number 0002-1673645-6
TAXPAYER’S IDENTIFICATION NUMBER 917-220-218
DRIVER LICENSE (PROFESSIONAL) C09-99-065751
Passport Number EC7870636
Date Issue 01JUNE2016
Valid until 31MAY2021
US Visa / C1D Visa
Issue Date 16 Sep 2013
Expiration Date 11 Sep 2018
Seaman Book 0934273
Date Issue 10JUNE2016
Valid until 09JUNE2021
Seafarer Registration Certificate
NCR0515307
I here by certified that the above information is true and correct.
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LOURDES R. DIWA
- Applicant Signature