Managing Director – General Manager
20+ years’ success driving organizational excellence, team productivity, and innovative solutions
Resourceful, results-focused and seasoned professional, driving cross-functional teams in the promotion of successful business operations. Talented for oversight on improvements related to all business activities, to include human resources and accounting. Effective leader that identifies, hires, trains and mentors staff into highly effective team members, with strong focus on customer satisfaction, productivity, accuracy, and achievements. Fully versed in policy and procedure development, possessing effective time management, communication, and organizational skills. Expert presenter, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organizational levels.

Highlights of Expertise

·         Strategic Business Planning

·         Cost Reduction and Avoidance

·         Resource Allocations

·         Recruiting and Staffing Initiatives

·         Contract Development / Negotiations
·         Budget Management

·         Standards/Policy Development

·         Quality Improvements

·         Vendor Relationships

·         Team Building and Leadership
Career Experience
ISLAND TRAFFIC AUTHORITY, Kingston, Jamaica

Director (2012 – 2018)

Held responsibility for executing stringent safety measures on the nations roads, and adherence with the provisions of the Road Traffic Act. Developed plans, policies, and procedures designed to meet the organization’s short and long-range goals. Directed the distribution of statutory functions of the company to all employees and leadership. Conducted a certification training program for all motor vehicle certifying owners.

Key Achievements:

¨        Drove upwards of a 70% increase in efficiency for delivery services to customers.

¨        Aligned all policies and procedures with the Road Traffic Act and their regulations.

¨        Oversee operational plans and budget, and provide development plans for all plant improvements.

¨        Built and strengthened relationships with customers, J.C.F., customs, TAJ Ltd, the trade board, and other enforcement agencies.

¨        Offered recommendations to the secretary on issues related to policy, offering changes that accurately correct issues, including amendments to legislation.

¨        Modernized a computerized system in the department that generated electronic certificates of fitness.

¨        Produced and enforced a Standard Operating Procedure (SOP) manual for staff.

GUARDSMAN ARMOURED LTD, Mandeville/Montego Bay, Jamaica

Branch Manager (2009 – 2012)

Spearheaded operational excellence through effective training, development, and motivation of branch personnel, to include streamlining processes, managing costs, and providing optimum customer service to internal and external customers.

Key Achievements:

¨        Increased revenue through new client acquisitions, adequate scheduling, and ensuring all vehicles were in perfect working order.

¨        Implemented operational policies and merit based incentive programs that improved staff performance and operational efficiency, to include customized training programs.

¨        Boosted operational efficiency and accuracy statistics by over 20%.

¨        Drove strong customer satisfaction metrics through improvements to customer service methods, and built strong relationships with clients, the community, and partners.

FLORIDA TURNPIKE ENTERPRISE, Ocoee, FL

Toll Facility Manager (2004 – 2009)

Managed all activities of a staff of 96 permanent and contracted staff responsible for toll collection operations that saw revenues of $38M annually. Monitored and reported any unsafe drivers or conditions, and oversaw all cash collection, accounting, AP/AR, purchasing and performed reconciliations to ensure accuracy.  Formulated highly effective training and incentive programs to keep team members engaged and happy. Led vendor management strategies, and service provider contract term negotiations.  Supervised all facilities maintenance and repair requirements.

¨        Hired, trained, mentored, evaluated, and disciplined all staff. Created a highly effective and top-notch team of customer-focused professionals.

¨        Boosted service quality by 12% through effective training, and receipt audits.

¨        Developed and implemented operational policies and procedures that guided staff, and merit-based incentive programs that delivered performance excellence and high morale.

Additional Experience

Swing Manager (2001 – 2003) § Racetrack Petroleum, Inc.

Motor Transport Supervisor/Operator (2000 – 2009) §  U.S. Army Reserves

Police Officer (1994 – 1998) § Jamaica Constabulary Force

Teacher (1989 – 1994) § Ministry of Education, Jamaica