Professional goal
To develop in various fields of tourism, to acquire personal growth and professional expertise.
Additionally, to put into practice diverse languages to promote Mexico’s touristic offer at a national
and international setting.
Experience
Marriott International. Mexico City, Mexico
Bilingual Agent for customer service (February-May 2019)
Support (via telephone, chat, and email) for reservations, cancellations, and other problem solving
for Marriott chain’s guests.
Search Human Resources. Mexico City, Mexico
Bilingual Recruiter (April 2017-November 2018)
Entitled to carry out extensive interviews (both initial and of competence) in Spanish and English.
Application and evaluation of online psychological tests such as Cleaver, Raven, Zavic, and Ter-
man, sent to the candidates through the platform Psycoware.
The follow-up to the candidates and clients.
Hotel Bahía Príncipe. Riviera Maya, Mexico
Public Relations Executive (concierge-customer service) (June 2016-February 2017)
Personalized attention in Spanish, English, and French (e.g., telephone calls, lost property report
and control, and support for printing boarding passes).
Coordination of multiple activities such as VIP dinners, room decoration for anniversaries and
birthdays, golf courses, romantic dinners, and dolphin swim. In addition to individual orders out-
side for the resort such as florist services.
Cooperation with the different departments (General Management, Guest Service Manager,
Concierge, Reception, Butlers and Bell Boys, Housekeeping, and Security), to enumerate a few.
Hotel Grand Palladium Resort. Riviera Maya, Mexico
Cashier Royal Service Receptionist (March-May 2016)
Personalized attention in Spanish, English, and French (e.g., check in and check out, room alloca-
tion and changes, reservations at themed restaurants, currency exchange, orders from Room Ser-
vice). In addition to following up on comments or other complaints.
Cooperation with the different departments (Public Relations, Butlers and Bell Boys, Housekeep-
ing, and Security), and direct reporting to the Reception Manager.
Fairmont Mayakoba. Riviera Maya, Mexico
Spa Experience Coordinator (August-October 2015)
Guide towards the guest’s specific needs when making reservations, by offering personalized
treatments.
Creation of a welcoming atmosphere during check in and check out, followed by hosting guests
through the facility to familiarize them with the surroundings.
Processing of changes, cancellations, transactions, and checklists. In addition to ensuring the
cash drawer balance at the close of shift.

Business Travel Emotions. Mexico City, Mexico
Business Strategist (February 2014-February 2015)
Quotation and sell expertise through the platform Sabre, and other systems specialized on tourism
services, along with the promotion of services such as national and international travel packages
for both leisure and business markets.
Participation as an active member of the Public Relations area, to represent the agency’s services
and products on various events and fairs.
Continuous training through classroom and online courses, regarding new trendings in products,
destinations, as well as airlines services.
Collaboration with companies such as Consolid, Contravel, Total Trip, E-Travel, Mundo Joven,
American Express Vacations, and Despegar.com, to enumerate a few.
YVESAM Retornos Mundiales. Mexico City, Mexico (Head Office)
Branches at the International Airport of Mexico City, Puerto Vallarta, and Los Cabos, Mexico.
(December 2008-October 2013)
Quality Control Coordinator
Development of the full verification process for each formal procedure which foreigners have to do
at the airport in coordination with areas such as Training, Client Service, Affiliation, and Deposit
Control.
Creation of more efficient processes to take better decisions based on statistics and other scientif-
ic tools that involved different areas at the airport.
Representative Agent
Execution of the process of affiliation of businesses and other institutions to the company’s pro-
gram of devolution of the Value Added Tax (VAT). In addition to advisory service to the partner’s
network.
Simultaneously, in charge of the public relations with governmental and private sectors to improve
the program, and promote multiple touristic destinations and attractions.
Operator
Devolution of the Value Added Tax (VAT) to foreign tourists verifying the adequate documentation
for each procedure.
A daily record of the Value Added Tax (VAT) formalities to be sent later to the head office along with
other documents and invoices from the airport administration.
Training to partners and associates.
Hotel Mayan Palace Nuevo Vallarta, Mexico
Cashier and reception (May-August 2008)
Guest service in all areas of the hotel, including check in and check out, the opening of a credit
line for intakes inside the resort, elaboration of registration cards (hotel facilities), cash collection,
and invoice, among other processes.
Hostel Shalom. Puerto Escondido, Mexico
Reception and public relations (January-June 2003, June 2004, and July 2006)
Customer service in Spanish, English, and French. Simultaneously, promotion of the hostel and the
touristic attractions nearby.
Education
Bachelor Degree in Touristic Relations. Universidad Intercontinental. Mexico City, City (2002-2007)
Extracurricular activities
Panamerican Conference for Tourism and Hotel Schools (CONPEHT), Lima, Peru (November 2006)
French Studies. Language Studies Canada (LSC). Montreal, Canada (August-December 2000)
Languages Software
Spanish (mother tongue) Microsoft Office (Outlook, Word, Excel, and PowerPoint)
English (negotiation level) Reservation Systems: Innsist, Opera, Apollo, Sabre, and Amadeus
French (negotiation level) Divate (system for devolution of VAT), Visioncard (system for hotel
cards), and Pcpay (system for credit and debit cards)