Address: Lot 14 Block 15 Southville 8, San Isidro

Rodriguez, Rizal

Contact no.: 09166390147

Email add:  [email protected]

Objective:

To help the company fulfill their mission and envisioning the future
To maintain customer satisfaction and establish excellent service with the clients

Work Experience:

Customer Service Associate II

Convergys Philippines – Megamall

October 2017 to Present

Answer the inquiries of the customer about the products in a timely manner
Resolve the customer’s queries
Process payments over the phone
Transfer the call to the right department without risking the customer’s information
Meet the customer’s needs about their account

Customer Service Associate

Manulife Business Process Services

October 2014 to March 2015

Process inbound/minor outbound calls to effectively meet customer needs within established productivity goals and turnaround times
Send emails for the follow up processing of claims
Address the concern of the customer
Update customer’s information on the system as required
Follow established guidelines in providing customers accurate information regarding the insurance policies and plans

Sales and Service Representative 3

Convergys Philippines – Convergys One

August 2013 to May 2014

Handled financial account
Inbound calls
Verify the application that was submitted by the customer
Answer inquiries about the product
Identify solution for the queries of the customer

INTERNSHIP

Bureau of Internal Revenue-RCC

Network Management & Technical Support Division

June 2012 – March 2013

Skills:

– Photo Editing using Photoshop

– Video Creation using Windows Movie Maker 2013

– Knowledge in Microsoft Word and Microsoft PowerPoint 2013

– Communication Skills

– Basic Knowledge in HTML5

– Web development using HTML5

– Communication skills

Educational Attainment:

Primary        Manuel L. Quezon Elementary School

Year Graduated: 2005

Secondary    Commonwealth High School

Year Graduated: 2009

Collegiate    Quezon City Polytechnic University

Course: Bachelor of Science in Information Technology

Major: Computer Science

Year Graduated: 2013

Personal Information:

Age: 26 years old

Date of Birth: November 26, 1992

Height:  154 cm.

Religion: Born Again Christian

Status: Single

Name of Mother: Jelly O. Agpoon

Occupation: Housewife

Name of Father: Rogelio D. Agpoon

Occupation: Vendor

Reference:

*Available upon request.

“I hereby certify that the above information is true and correct to the best of my knowledge and belief.”

MA. RONALYN AGPOON

Applicant’s Signature