MA. LOURDES V. BESALDA
Blk. 10 Northville Cogeo Gitna Antipolo City
634-0162/ 09065638120
[email protected]

OBJECTIVE
To secure a position that will provide more opportunity to show my expertise and knowledge in providing Client Services and contribute to the overall purpose of helping our Clients and the business to thrive.

Summary of Qualifications

Attention to Details
Proficient use of MS Office Applications
Up to standard communication, interpersonal, organizational, and leadership skills
Exceptional versatility with the ability to manage multiple task in a pressured environment
Dedication and drive as hard- working individual

PERSONAL INFORMATION

Date of birth August 29, 1975
Place of birth Quezon City
Gender Female
Civil Status Married
Height 4”11
Weight 100 lbs
Religion Christian

WORK EXPERIENCE

HSBC HDPP FCC Senior Associate Transaction Monitoring
NORTHGATE CYBERZONE FILINVEST CITY, ALABANG
MUNTINLUPA CITY
2007- up to present
to undertake a preliminary and focused review of the alert to filter those that can readily be negated (i.e. obviously show no signs of anomalous behavior) and rapidly dispositioned. If the alert is being closed, analyst must document their findings.
If the alert cannot be negated during the preliminary review, the analyst will continue a more detailed holistic investigation at customer level, to determine whether the activity is deemed anomalous. Once investigations are complete the analyst must document their findings and either close the case or refer the case to the AML investigation team.
TM analysts should also conduct this more detailed holistic

HSBC FATCA Analyst – Private Banking HSBC Luxembourg
(Short Term Assignment) – July 9 – September 29, 2017

Received instructions from CLM team to Upload, Remediate Client details and requests in Avaloq
Review, process and upload Fatca Documents and CRS E in the system
Assist in processing Account opening in Appway and Avaloq
Document, safe keep and scan COB documents
Process AIP and CIP as part of Client onboarding and send emails to the RM and the mailing team for the risk rating

HSBC – HDPP FATCA Analyst – Private Banking – Manila

Corporate Structure Assistant SME
Corporate Structure Quality
Identifying USP/Indicia
Doing enhanced review
Updating of Client information and Remediation
US FATCA Letter creation for clients with US connections
Tax Forms Validation
Entity Review and Remediation
Team Certified Trainer
Cross-trained for Data Management
Particularly in Static Miscellaneous Data

HSBC –HDPP Customer Service Associate –HBUS
Handling/Taking calls of Clients Inquiry about their Accounts, Lost & Stolen Cards
Phone banking, Internet Banking Concerns
Handling Customer Complaints
Sharing best practices with the team

HSBC –HDPP Dispute Associate Representment Dept. –US/UK BDU

(Billing Dispute Unit)
Receiving and reviewing Clients dispute on their credit cards
Opening a dispute case and processing chargebacks
Continues monitoring of the dispute cases up to the highest level of claim
Conducting further investigation and Identifying fraudulent transactions
Referring cases to fraud
Creating and sending emails and letters directly to the Client

MECA English Tutorial Center Online Instructor
34 3rd floor CDC Bldg. Stella Maris Ave.
Maybunga Pasig City
March – April 2007

Responsible for maintaining and teaching courses over the phone following an Instructional methodology
Contact individual students on a daily basis for a 10 minutes educational session
Closely monitor students’ progress, making sure that they are on track
Provide motivating, timely and constructive feedback
Evaluate and asses student
Keep records of their grades and provide report cards
Provide feedback to their parents on their learning status and give recommendations if necessary

PROMOWORKS INCORPORATION Distributor Coordinator
PNCC Complex Edsa Mandaluyong City
August – October 2006

In charge of monitoring and supervising designated outlets/ areas
Responsible in making sure that there are enough promos on store outlet
Conduct daily check of the records and supplies needed
Monitor the flow of the ongoing promotion
Keep records and provide reports to the Main office

STA. LUCIA EAST SUPERMARKET Cashier /Customer Service Representative
Cainta Rizal
February- July 2005

Assist customer inquiry and provide information in any existing promotion
Do the paging task
Call the Bank for Credit card inquiries
Safe keep the records and supplies of the counters
Monitor the cash flow of the Cashiers to make sure that there is enough funds on the cash register
Operates cash register for cash / credit card payments
Process Exchange and Return items
Remit the sales at the end of the shift to the finance Department

WIN WIN PROMOTION MARKETING Area Coordinator
63 Bo. Capitolyo Pasig City
2004-2005

In charge of monitoring and supervising designated outlets/ areas
Responsible in making sure that there are enough promos on store outlet
Conduct daily check of the records and supplies needed
Monitor the flow of the ongoing promotion
Keep records and provide reports to the Main office

SM SHOEMART Cashier
Araneta Center Cubao Quezon City
1997-2003

Operates cash register for cash / credit card payments
Process Exchange and Return items
Remit the sales at the end of the shift to the finance Department

QUEENTHERESE MARKETTING Office Clerk
Dona Juana Pasig City
1996-1997

Accept and keep records of the daily remittances of the Company Salesman
Safe keep /Deposits the daily sales to the Bank
Create daily and monthly report

ANTIPOLO SUPER PALENGKE Cashier/Asst. Supervisor/ Office Clerk Accounting Dept.
J.Sumulong St. Antipolo City
1995-1996

Creates shifting schedule for the Cashiers and Baggers
Assigned duties to the Counter workers
Supervises and coordinates with the activities of the Cashiers and Baggers
Provide initial funds for the Cashier
Monitor the plastic bags supplies for counter use
Process returned/exchanged items
Operates and do necessary corrections on the cash register in cases of wrong and double punches
Create balance sheet and Income statement at the End of the day
Release money for reimbursement , petty cash and fund transfers
Deposits money in the bank
Conducts Cashier trainings and assessment

REMPSON SUPERMARKET Cashier
Greendale Concepcion Marikina City
1994-1995

Operates cash register for cash / credit card payments
Process Exchange and Return items
Remit the sales at the end of the shift to the finance Department

School Attended

Primary level
Marikina Elementary School -1987

Secondary level
Roosevelt College Sumulong – 1992

Tertiary Level
Philippine School of Business Administration 1992-1994
Bachelor of Science in Accountancy BSA

ACHIEVEMENTS:

Senior Associate for Representments (Dispute Dept) 2010 – 2013
UK FATCA and Remediation SME July 2014
UK FATCA and Remediation QA Aug 2014
Certified Operations Trainer – TRANSFORM
(Training Skills for Operation Trainers) October 2015

PERSONAL REFERENCES:

Josalyn Cabanero Technical Assistant Manager
Global Brokerage

Camiere Esplana Subject Matter Expert (Transaction Monitoring FCC)
Global Private Banking

Bernard Logan Assistant Manager of Operations
Global Private Banking – UK FATCA and Remediation