MA. E L E N I T A  C.  Q U I J A N O

OBJECTIVES:
To obtain a Sales Associate position, to utilize highly developed organizational skills and flexibility. Offer wide sales and customer service expertise. Provides support to the company and makes sure daily operations run smoothly.

PERSONAL PROFILE
Attended Deira City Centre Training (Demonstration of Service Behaviors) in Dubai.

Participated Woolworths Dubai Training Seminar (Shop keeping, Merchanting, Product Knowledge & Customer Service).

Approved training course in Basic Safety Training.

Completed training course in Crowd Management.

WORK EXPERIENCE
Senior Store Associate

Sharaf Retail Fashion Trading LLC – Dubai

August 2014 to March 2015

Responded to customer queries and complaints in prompt and professional manners.
Reporting and assist Store Manager with the day – to – day running of the store.
Supervised retail team training and orientation process.
Updated superiors on business performance, new initiatives and other issues.
Participating in the sales floor replenishment and merchandising.
Oversaw shop-cleaning operations per company standards.
Generating daily sales reports and weekly store feedback.
Analyzing sales figures and sales strategies.
Update and refresh the look of the store
Following operating procedures.
Shop Assistant

Harding Brothers Ltd. – Bristol

May 2010 to June 2013

·      Providing sophisticated and outstanding service to all guests and crew.

·      Ensured that safety standards are met, legal and security issues.

·      Merchandising in charge of a boutique with fashionable clothes, accessories and perfumes.

·      Select, arrange and add merchandise for the store according to cruising events.

·      Creating eye-catching displays for window displays and shows cases.

·      Assist shop manager in ordering stock to meet the requirement of the guests.

·      Supervise receiving and display of goods, ticketed and priced.

·      Assist in stock counts, replenishments and rotation of stocks as well as stock takes.

·      Perform filing and organizing stock record and information’s.

·      Work as part of the team by sharing and selling support duties.

Senior Sales Associate

Sharaf Group LLC- Dubai

June 2001 to December 2009

·    Providing customers with an enjoyable shopping experience.

·    Involved in rearranging, remerchandising and replenishing new stocks as it arrives.

·    Ability for combining colors and styles and putting outfits together.

·    Preparing reports, created files for daily sales, and emails.

·    Placing orders, lay outing, ticketing and merchandising.

·    Offering open and supportive communication to team, providing leadership and support.

·    Member management, including email reminders and member roster.

Sales Attendant

Kuwait Duty Free- Safat

November 1995 to November 1997

·    Provided customers with desired information and product knowledge.

·    Answering incoming calls while handling in person inquiries from superiors and colleagues.

·    Conduct daily inventory, replenishments, stock requisitions and merchandising.

·    Complete all duties including special assignments with high level of proficiency.

·    Point of Sales responsibilities and ability to deal with any passenger’s issues and request.

PERSONAL SKILLS
Organizational Skills & Planning

Strong Oral and Written Communication Skills

Attention to details

Naturally Persuasive

Teamwork

PERSONAL DETAILS
Address: Sto. Nino Paombong, Bulacan, Philippines

Email Ad: [email protected]

Mobile no. 0639425238854

ACADEMIC QUALIFICATIONS
Bachelor of Science in Computer Science

AMA Computer College – 1989- 1992

University of Regina Carmeli – 1987- 1989

COMPUTER SKILLS
Microsoft & Windows Outlook, Word, Excel & Power Point