Ma. Helen Grace P. Aganan

Address: Blk 26 Lot 4, Area A, Queens Row Central, Molino Bacoor, Cavite 4102
E-mail address; [email protected]

Contact No.: +639176059584

OBJECTIVES:

Friendly Customer Service Representative with 10 years of dedicated customer service experience. I have a passion for always enhancing my knowledge and exceeding expectations. I am proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction. Skilled in coordinating documentation and handling payments.

SKILLS:

·   MS Office programs (Word, Excel, PowerPoint, Outlook)

·   Multitasking

·   Data Entry

·   Proof Reading

·   Email Support

·   Fast typist (40-55 words per minute)

·   Internet Research

·   Computer proficient

·   Creative problem solving

·   Order fulfillment

·   Credit card processing

EDUCATIONAL ATTAINMENT:

Secondary

School:                                     Crest View Academy

Address:                                  Queens Row Central, Bacoor, Cavite

Date Graduated:                      March 28, 2001

Tertiary

Course:                                               2nd year level – Computer Science

School:                                     AMA Computer University

Address:                                  Las Pinas City

Date Enrolled:                          Year 2001-2003 (undergraduate -2nd year level)

WORK EXPERIENCES:

Name of Company:                   AMERICAN DATA EXCHANGE CORPORATION (ADEC)

Address:                                  Las Pinas City

Position:                                   Business Process Associate

Inclusive Dates:                       May 19, 2009 – Dec. 13, 2013

Description:

·   We do searching, examining and proofing a document of a title or property in the USA, such as mortgages, liens, judgments, easements and review the legal description to determine the ownership of the property

·   Performed data entry operations by compiling information and input into database system. Will ensure accuracy prior to input

Name of Company:                   AMERICAN DATA EXCHANGE CORPORATION (ADEC)

Address:                                  Las Pinas City

Position:                                   Voice Services Associate

Inclusive Dates:                       April 1, 2014 – June 28, 2017

Description:

·   We verify the tax information of the owner of the title through tax collectors in the USA

·   We contact the tax collectors if there are any delinquent taxes and also we encode and proof for any errors before submitting the final product to the clients

Name of Company:                   TELEFORCE ASIA, INC.

Address:                                  BF Homes, Paranaque City

Position:                                   Telemarketer

Inclusive Dates:                       July 4, 2017 – December 28, 2017

Description:

·   We deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product

·   We call customer’s back upon request according to schedule availability if they are interested on the product

Name of Company:                   TELEPERFORMANCE

Address:                                  Sucat, Paranaque City

Position:                                   Email Support Representative

Inclusive Dates:                       April 10, 2018 – March 5, 2019

Description:

·   Outbound call to a particular hotel depending on customer’s needs thru email

·   Responded to customer’s inquiries regarding hotel reservations via email

Name of Company:                   TELUS INTERNATIONAL, INC.

Address:                                  Mckinley West, Taguig

Position:                                   Operational Customer Service Representative

Inclusive Dates:                       March 18, 2019 – April 18, 2019

Description:

Worked with Customer Support to resolve their inquiries, improve operations and provide exceptional customer service
 

Name of Company:                   IBEX GLOBAL, PHILIPPINES

Address:                                  Sucat, Paranaque City

Position:                                   Customer Service Representative

Inclusive Dates:                       June 11, 2019 – present

Description:

• AT&T account (inbound calls)
• Responded to customer’s requests/inquiries for products and services like billing, internet, cable, home phone and wireless phone. Explaining technical functions of mobile devices and guide product selection by customers
• Answered customer telephone calls promptly and in appropriate manner

CERTIFICATIONS:

·   English Assessment training certificate October 2012

·   Email support training certificate April 2018

·   Website Developer training April 2019

REFERENCES will be sent upon request.