Reyes, Ma.Lourdes Baroja
Tibig Lipa City
0955 822 3581 / 09478479082
[email protected]

OBJECTIVE

To obtain a challenging position that will enhance my knowledge in the field of hotel, restaurant and tourism and to contribute to the success of the organization.

SKILLS SUMMARY

Hardworking
Attentive
People oriented
Good written and communication skills
Computer Literate(Windows 98 – Windows Vista, Microsoft Office, Internet Explorer)

AWARDS

Best in Casual Attire
First Asia Institute of Technology and Humanities
2006
Best in Character
General Malvar High School
2002-2003, 2003-2004
Achiever
1styear to 4th High School
General Malvar High School

EDUCATIONAL BACKGROUND

Tertiary: Bachelor in Science – Hotel Rest. And Tourism Management
First Asia Institute of Technology and Humanities
Jose P. Laurel Highway, Tanauan City Batangas
2005-2011

Secondary: General Malvar High School
MalvarBatangas
2001-2005

Primary: Tibig Elementary School
TibigLipa City
1997-2001

WORK EXPERIENCE

Forever Flawless Face and Body Center Inc.
Batangas City
Clinic Supervisor
May 29, 2018 – Present
Setting goals for performance and deadlines in ways that comply with company’s plans and vision.
Organizing workflow and ensuring that employees understand their duties or delegated tasks.
Monitoring employee productivity and providing constructive feedback and coaching.

Toyota Motor Philippines
Lipa City
Marketing Professional
June 2017 – December 2017
Deliver customized, targeted sales strategies
Share information about company/product by following sales scripts
Meet all quotas for inside and outside sales
Facilitate future sales
Answer potential customer questions and follow-up call questions
Close sales and lead customer through purchasing process
Understand customer needs and offer solutions and support
Maintain record of calls through computerized system
Research potential leads from business directories, web searches, or digital resources
Create and maintain a list/database of prospect clients
Work with sales team to close sales
Cold call potential sales leads

The Results Company
Marawoy Lipa City
Call Center Represetative
September 26, 2016 – March 2017
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

Philippine Pizza Incorporated
SM LipaBatangas
Waitress
March 2014–September 2016

Great guests and make them feel comfortable.
Learn menu items and be able to describe them appropriately to guests.
Take beverage and food order
Deliver beverages and food in a timely manner.
Check-in with guests to ensure that everything is going well.
Clear dirty dishes from table.
Refill beverages throughout the meal.
Deliver guest’s bill and thank them for dining at the restaurant.
Work with other servers and be a team player.

Robinsons Super Market
Sales Associate
Lipa City
May 2006 – November 2006

Assists customers in locating merchandise and answering a variety of questions concerning general merchandise; demonstrates use of merchandise upon request.
Stocks shelves, counters or tables with merchandise; keeps merchandise orderly and neat in appearance.
Stamps or attaches price tags on merchandise and/or checks tagged prices to verify accuracy referring to pricelist.
Checks inventory listing with actual inventory on shelf and reports discrepancies to supervisor.
Sets up promotional displays; makes signs or arranges merchandise on counters or tables to promote sales.
Trains new sales staff in basic operations and procedures.
Cleans shelves, counters or tables.

Trainings and Seminars

Events Management and Services NCIII
National Institute for Technical Excellence
Jose P. Laurel Highway, Tanauan City Batangas
September 2013

Shakey’sLipa
Staff (On-The-Job-Trainee)
Lipa City Batangas
October 2010 – February 2010

First Asia Institute of Technology and Humanities (Stellar Café)-Practicum
On-the-Job-Trainee
Jose P. Laurel Highway, Tanauan City Batangas
June 2007-October 2007

Entrepreneurial Seminar – “Entrepreneurship and the Youth”
First Asia Institute of Technology and Humanities
Jose P. Laurel Highway, Tanauan City Batangas
September 11, 2009

Housekeeping Management Seminar –
“Professionalism & Communication as a Housekeeper”
Summer Place Hotel
Baguio City
September 28, 2007

Bartending Demo and Seminar – “The True Fundamentals of Bartending”
First Asia Institute of Technology and Humanities
Jose P. Laurel Highway, Tanauan City Batangas
July 17, 2007

PERSONAL INFORMATION

Birthplace : TibigLipa City
Birthday : February 11, 1989
Religion : Roman Catholic
Status : Married
Spouse Name : Xerxes D. Reyes
Daughter and Son names : XhanelleQwyncy B. Reyes
Xerxes Xylk B. Reyes
XhaundrielXyk B. Reyes
Mother’s Name : VioletaBathan (Deceased)
Father’s Name : Amado Baroja (Deceased)

REFERENCES

Mr. RenzManlapaz
Restaurant General Manager
Phil. Pizza Inc.
043-784-0244
SM LipaBatangas

Ms. Mylene Narvaez
Store Manager
Jollibee Foods Corp.
09209071008
A. Mabini Avenue Tanauan City Batangas

Mr. Milano Torres
HRM Dean
First Asia Institute of Technology and Humanities
043-778-1528
Jose P. Laurel Highway, Tanauan City Batangas

I hereby certify that above statements are true and correct.

Ma. Lourdes B. Reyes