Madeleine R. Lozada

AS Fortuna Street, Cebu City PH

[email protected]

+63 9060528902

CAREER OBJECTIVES:

• To be a part of the success in an environment of growth and excellence.

• To work with a company where I can apply and enhance my talents and skills.

• To excel in this field with discipline, hard work and humility.

• To use my experience and education to help the company meet its goals.

SUMMARY OF QUALIFICATIONS:

• Optimistic free spirited and outgoing personality

• Versatile, fast learner and adept in solving problems under low supervision.

• Good in handling pressure and manage stress effectively.

• Accustomed to multitasking

• Willing to relocate and other fees can be discussed

PERSONAL INFORMATION

Age                     : 25

Date of Birth       : June 06, 1994

Place of Birth           : Cebu City

Nationality               : Filipino

Civil Status              : Single

ADDITIONAL SKILLS:

• Computer savvy

• Strong entrepreneurial and interpersonal skills

• Oriented in proofreading, editing

• Fluent in English

• Efficient worker and team player

• Exceptional accuracy in research

• Highly effective written and oral communication skills

• Problem solving and multi-tasking skills

• Proficient in all Microsoft products and other admin tasks

WORK EXPERIENCE

SYNCHRONY FINANCIAL GLOBAL SERVICES INC.

(Current)

Finance and Banking services

Microsoft Office 365 Engineer

(May 2017-March 2019)

Accenture Cebu City, Philippines

• Specific Duties & Responsibilities:

o Responsible for ensuring that customers are guided in onboarding their businesses to Office 365 cloud services

• Scope of Support:

 Exchange Online

 SharePoint Online

 One Drive

 Skype for Business Online

 Azure AD

 Yammer

 Microsoft Office Applications

 Power Shell Scripting

 Windows Server 2008/2012 and Active Directory

 Exchange Server 2010/2013

 Migration (Emails, Users, Hybrid)

Accenture Internal Service Desk

(September 18, 2015 – May 12, 2017)

Accenture Cebu City, Philippines

• Specific Duties & Responsibilities:

o Responsible for ensuring that Accenture employees are being assisted with their account log on issues or any IT-related concerns while maintaining security and managing devices.

EDUCATIONAL BACKGROUND

Tertiary: University of San Carlos

2011-2015        P. del Rosario St., Cebu City

Bachelor of Science in Business Administration

Major in Financial Management

Secondary: Consolatrix College of Toledo City

2007-2011       Magsaysay Hills Toledo City, Cebu City

Elementary: Consolatrix College of Toledo City

2001-2007      Magsaysay Hills Toledo City, Cebu City

OTHER RELEVANT EXPERIENCES

• On-the-Job Training or Internship at UCPB- Gen

July – October 2014

Keppel Building, Cebu Business Park

Tasks:

-checking policies to ensure the claim is valid

-organizing files and ensure everything’s being filed

REFERENCES:

Lambert Ross Dayao

Supervisor

Accenture- Project Concierge (Microsoft Office 365)

Manila PH

09068586166

April Joy Gutierrez

Level 2 Support

Accenture- Project CIO Service Desk

Australia

0433928229