Makayla Symes Human service worker

Fredericton NB
Data EntryExcelExcellent interpersonal skillsfriendly and great boundariesgood sense of judgementHIFISKnowledge in OutlookMicrosoft WordNon-Violent crisis InterventionPowerPointProfessionalismSalesforceSimplyAccountingStrong customer serviceWHMIS

|UNIT 202 1019 BROOKSIDE DRIVE FREDERICTON NB (506-262-9581) [email protected]

I am reliable, responsible and ver polite. I am used to dealing with the public, extremely mature and comfortable with all ages. I am extremely organized, have great written and oral communication skills, and have strong problem-solving skills. I am a great team member and leader, I take initiative and have a strong work ethic. I have advanced experience with Excel, PowerPoint, Microsoft Word, Salesforce, and outlook.


Saint John House- Men’s Homeless Shelter Resident Support Worker- Sept 2017-Present As a resident support worker I provide support and advocacy to residents, administer and log daily medication, supervise daily resident chores, security checks, help clients reach out to local human resources, assist clients in job and resident searches, and ensure clients are following their individual case plans.
Independent Living Nova Scotia Academic Assistant- Sept 2017- Sept 2018 Assist with a physically disabled PhD student at UNB to attend classes, academic events, medical appointments and assist with basic administrative duties, and assisting in sessions at the Psychology clinic and the Public Safety Probation Office. Also prepare meals and assist in light house chores.

Corey Nutrition Company Inc. Brand Ambassador- May-Sept 2016 Attend events and festivals representing the brand, train distributors on the product, generate sales opportunities to distributors, inform customers on animal nutrition, assist in managing social media and marketing.
Natural Resources Canada Records Clerk- June-Sept 2015

Provide support services in areas of office administration, records and file management. Microsoft Office, Outlook, Excel.

Capital Gymnastics Competitive Gymnastics Coach- September 2015- July 2016 Preparing lesson plans, instructing groups of 10-12 gymnasts ranging in age 6-16. Coach level 1-5 Competitive gymnastics, attend competition with athletes. Canadian Red Cross Water Safety officer / First aid responder- June-Sept 2013 First Aid responder at local festivals, concerts, events, Managed the PFD (personal floatation device) loan program, prepared, organized and delivered public education program on water safety; general front desk work/reception, customer service. Microsoft Office, Excel

Cobequid Spartans Gymnastics Club Recreational Gymnastics Coach- 2009-2011

Coached ages 6-13, responsibly to prepare lessons plans, quarterly progress report cards, assist in organizing local fun shows. I was often a mentor coach for junior coaches


Cobequid Education Centre- Graduated with honors- 2013
St Thomas University- Bachelor of Criminology- Sept 2013-January 2016
New Brunswick Community College- Human Services- Sept 2017- present
Chantelle Robinson- Kilkookas Animal and Human nutrition course- May 2016 This course was offered to me from a past employer. This course was a 3-day certificate course about animal and human nutrition.
National Coaching Certificate Program (NCCP) level 1 Gymnastics Canada- This course entailed 30 hours of classroom work, a final examination and several online modules.
Dr. Lori Haskell- A Trauma Informed Justice System: Understanding The neurobiology of trauma Workshop


Graduated High school with honors and was awarded a bursary to attend St Thomas University.

Dear Selection Board:

I am currently a Resident support worker at the Saint John House ( men’s homeless shelter). This position entails advocating and providing support services to residents, dispensing medication, supervising resident chores and activities. This position requires great sensitivity, excellent interpersonal skills and the ability to work independently.

I was an academic Assistant at the University of New Brunswick for a physically disabled student, I assist my client in attending classes, meetings, appointments, academic and personal events. I help with basic household chores and also do a variety of administrative duties including collecting data for research studies, organizing sensitive documents, proof reading assignments, printing and filing documents. This position requires great sensitivity, discretion and patience.

I was employed with Corey Nutrition which is an animal nutrition company that manufactures animal feed. I was the Brand ambassador for the entire Atlantic region which required me to train distributors on our product, educate the public on animal nutrition, attend events and festivals representing the brand, bring in new customers, and help market the new product for its launch. This position required me to work well independently as I needed to self-schedule my work. Have great oral and written communication skills with customers and distributors. It also required me to manage my expenses while travelling all over the Atlantic region, and I also helped manage the brands social media pages.

In 2013, I was employed as a student with Canadian Red Cross as a Water Safety Promotions officer, which involved setting up booths to educate and promote the PFD (Personal Flotation Device) loan program as well as conduct public education presentations on water safety. This job required initiative in seeking out promotional opportunities and self-scheduling of my work. I worked many evenings and weekends to support the work of the organization, even though this had not been the precedent set by previous students in this position. My flexibility and work ethic led to new training and promotional work for the Red Cross. While employed with the Red Cross, I received my first aid training and subsequently covered events and festivals as a first responder. I worked at the front desk helping to record and distribute accessibility equipment to people in need (wheelchairs, canes, etc.). This required sensitivity, patience and attention to detail.

I was employed with the federal government at Natural Resources as a records clerk. This position entailed organizing classified documents and transferring them into files accessible for research. This job required me to work in a fast-paced environment and have the work ethic to meet deadlines and work independently.

My overall work experience has taught me the value of customer service and I bring a rare work ethic to all that I do. I have had to overcome significant personal health challenges with determination and optimism. Adversity has helped me to be more self-directed and mature. I am well organized, creative and demonstrate excellent judgment in my decision making. For example, when faced with health issues, I was told that it was unrealistic that I would graduate high school with my friends: not only did I graduate but I did so with honors.

As a gymnastics coach, I was often utilized as a mentor with other young coaches as I was patient, set good boundaries and demonstrated leadership. I operated my own business at a very young age so that I could buy a horse. The responsibility has made me appreciate the value of money and hard work.

My long-term goal involves obtaining Masters in Social Work and utilizing my knowledge of animals to incorporate equine and canine therapy into my practice. I am currently in the process of volunteering at Nova Institution, as a one-on-one mentor with a high needs mental health client under the direction of a social worker. The client is escorted to the barn where I keep my horse and I teach horsemanship such as grooming, caring, and begin to learn to connect to these animals. I am in the process of training an Assistance Dog and hope to have certification in less than a year. I have included my resume for your review and I hope you will consider me for future employment.

Makayla Symes



Sept 2013- January 2016 Bachelor of criminology at St Thomas University

Completed three years of studies at St Thomas University, my courses were focused on criminology, criminal law and psychology.

Sept 2017- present Human Service Diploma at New Brunswick Community College

Currently have all of the required courses completed, must do an online portion in the winter term coming up. Will not effective availability for employment.