MALICIA MALCOLM

P.O Box 367,

Wellside Lane                                                              Cell#:         876-528-9885

Old Harbour                                                                 Email:       [email protected]

St. Catherine

SKILLS  

·         Excellent knowledge of computer applications such as Microsoft Word, Excel and PowerPoint

·         Excellent event planning skills

·         Excellent in confidentiality

·         Excellent team spirit

·         Excellent problem solving skills

·         Excellent research and analytical skills

·         Excellent customer service skills

·         Excellent presentation and reporting skills

·         Excellent oral and written communication skills

·         Excellent organizational skills

WORK EXPERIENCE   

The Mico University College

1A Marescaux Rd, Kingston 5

Executive Assistant

President                                                                                                   2017 – present

·         Attend meetings and provide minutes for distribution

·         Assist the President with writing reports, speeches, notes/briefs, etc

·         Prepare agenda, notices, memos, letters

·         Respond to customers queries internally and externally

·         Make appointment in the President’s calendar

Ibex Global

Portmore Pines Plaza, Portmore, St. Catherine

Customer Service Representative

Website – Amazon.con                                                                          2016 – present

·         Respond to customers calls and queries about their products purchased

·         Transfer calls as requested and as needed according to the related issues

·         Follow up with customers on orders that are delayed

·         Provide customers with the best possible options for their issues

The Jamaica Private Power Co. Ltd.

100 Windward Road, Kingston 2

Executive Administrative Assistant,

General Manager                                                                                2015 – 2015

·         Represented the head of the organisation by welcoming visitors, reviewing correspondence; arranging social events and other corporate functions; answering questions and meeting requests directed to the head of the organisation.

·         Managed the executive office including managing all types of communication, managing records and office supplies

·         Arranged corporate travel and meetings by developing itineraries and agendas; arranging transportation, lodging and meeting accommodations.

·         Completed projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans.

The Ministry of National Security,

2 Oxford Rd, Kingston 5    

Administrative Assistant,                                                                 2008 – 2015

Justice Protection Unit

·         Attended general staff meetings on a monthly basis; takes, reproduce and distributes Minutes

·         Assisted with monitoring incoming calls and attending to matters accordingly

·         Assisted with the preparation of in-house training, retreats, workshops etc

·         Arranged meetings/seminars/workshops and ensured that recordings of the proceedings are done

·         Maintained an effective filing system that allows security, confidentiality and speedy retrieval of documents/information in accordance with established standards

·         Performed any other related duties as instructed by the Administrative Manager

Executive Secretary (Act’g.)                                                             2014 – 2015

Honourable Minister & Permanent Secretary’s Office

Executive Management Unit

·         Scheduled the engagements and appointments for the Permanent Secretary as directed

·         Scheduled and co-ordinated internal and external meetings on behalf of the Permanent Secretary

·         Ensured that the Minister is provided with the required reports on time for meetings

·         Assisted with the preparation of  the Minister’s overseas travel which include: liaising with senior members of staff, consulting with the Ministry of Foreign Affairs and Foreign Trade, preparing and co-coordinating briefs, speeches and statements for conferences if necessary, ensuring that arrangements for travel and accommodation are finalized

·         Received incoming mails and submit to the Minister

Administrator (Act’g.)                                                                     2014 – 2014

Head, Corporate Services Directorate

·         Provided the necessary administrative support to the Head, Corporate Services Directorate

·         Drafted responses to correspondence as required

·         Arranged and attended meetings as required

·         Prepared and circulated minutes to the relevant persons

·         Received and screened incoming telephone calls to the  Head, Corporate Services Directorate, providing friendly and professional greeting, taking messages as appropriate and eliciting necessary information to allow timely and accurate responses

·         Scheduled appointments for the Head, Corporate Services Directorate

·         Maintained a filing system that facilitates easy access and security of files and records

·         Maintained  records of all deadlines that have to be met, bringing them to the attention of the Head, Corporate Services Directorate and interfacing with the Officers and Departments concerned, to ensure that the deadlines are observed

Administrative Manager (Act’g.)                                                  2014 – 2014

Justice Protection Unit

·         Planned, organized and supervised the work of direct reports, including assisting in the creation of the Staff Work Plans

·         Liaised with the Protective Security Unit regarding employee identification/access cards

·         Co-ordinated meetings as required and oversee the preparation of meeting room

·         Liaised with the Finance and Planning Unit on matters relating to the Unit’s Closed User Group

·         Requested, received and submitted to the Procurement Unit the proforma invoices in relation to goods and services

·         Updated staff files and respond to correspondence as necessary

·         Supervised the Administrative Staff assigned the Unit

Other Experience

Personnel Assistant (Act’g.)

Human Resources and Administration, MNS                                  2008 – 2008

Training Administrator (Act’g.)

Training and Development Unit, MNS                                              2008 – 2008

Inventory Administrator

Procurement and Office Services Unit, MNS                                       2006 – 2008

Records Clerk (Act’g.)

Immigration’s Department, PICA                                                          2006 – 2006

EDUCATION

The University of the West Indies, Mona School of Business,    
Mona Campus, Kingston 7

Master in Business Administration                                               2014

University of Technology, Jamaica   

237A Old Hope Road, Kingston 6

BSc., Computing with Management Studies                            2011

Management Institute of National Development

235 A Old Hope Road, Kingston  

Certificate in Minutes Writing                                                                         2012

Certificate in Records & Information Management                             2011

Certificate in Supervisory Management                                                    2010