MANILYN PORONES GAUDICOS
Call@ 056-8254308 / 058-8346108
Email: [email protected]
Address: Al Nahda Sharjah. UAE

Profile Summary:

With six years relevant bank experience in UAE.

With efficient organizational and interpersonal skills; able to manage multiple tasks. Initiative
Independent
Optimistic
Consistent Hard-working
Accountable
Communicate effectively

Excellent and advanced skills in Microsoft Office applications

Extensive experience in administrative and coordinating work; typing speed of 50 words per minute (alphanumeric encoding)

Educational Attainment:

Bachelor of Science in Commerce
Major in Banking and Finance
2005 to 2009
Holy Name University, Tagbilaran City Bohol Philippines

Personal Details:

born on November 9, 1988
Filipino National
Language Spoken: English, Filipino and basic Arabic

Residence Visa (transferrable)

Seminars/Trainings Attended:

EIBFS UAE
Banking Financial Training

CROSS SELLING (FAB Bank)

FRAUD AND MONEY LAUNDERING/ PRODUCT POLICIES (FGB/ ENBD)

PRODUCT POLICIES INTRODUCTION (FAB/ ENBD/ Finance House)

CUSTOMER SERVICE (Commercial Bank International)

On the Job Training ( Land Bank of the Philippines)

SENIOR PERSONAL FINANCE OFFICER Personal Loan/ Credit Cards – December,2018 up to present
Finance House Dubai, UAE

• Perform the direct selling in the market for personal and credit cards
• Expand network source of clients by approaching companies and designated contact officer
• Call and closed the contact leads given by Contact Centre as per TAT
• Maintain the DSR to identify the target customer from the market and KPI as per the management
• Maintain the daily and weekly commitment of submission to ensure and reached the target every month end.
• Track all the applications to ensure the approvals and disbursals before month end.
• Provide and explain the policy of credit cards and loans towards to customers for their needs
• Maintain the given target productivity given by the management to gain a monthly incentive
• Prepares the applications and do the process by submitting to department for approval.

RELATIONSHIP OFFICER Personal Loan/ Credit Cards – April 2017 up to October 2018
Emirates NBD

• Perform the direct selling in the market for personal and credit cards
• Handles the cross selling of other product from the bank
• Maintain the DSR to identify the target customer from the market
• Maintain the daily commitment of submission to ensure and reached the target every end of the month
• Provide and explain the policy of credit cards and loans towards to customers for their needs
• Maintain the 25 up productivity in cards and 350 productivity in Personal to gain a monthly incentive
• Prepares the applications and do the process by submitting to department for approval.

RELATIONSHIP OFFICER Personal Loan / Credit cards– April 2014 up to February 2017
First Abu Dhabi Bank

• Introduced the launching of the product in the market
• Applies the policy and terms of condition from the bank
• Profile and identify the liability background of the customer
• Maintain the Daily Sales Report to track and keep the records of sourcing a customers from the market
• Submitting the weekly commitment and weekly submission to the Line Manager and ensure to reached the commitments at the same time.
• Handles the direct selling

SALES OFFICER Personal Loan/ Credit Cards – March 2013 up to March 2014
Emirates NBD Bank ( Outsource Visa Pact employment)

• Arrange office support services in order to ensure efficiency and effectiveness over-all the Abu Dhabi Direct Sales Area
• Handles customer service functions
• Support the Sales Head- Abu Dhabi branch and other staff
• Performs Sales position
• Handles the clearance and liabilities letter to buy out the existing loan of the customer
• Handles high quality assurance in filling up the applications
• Ensure the customer satisfaction
• Identify potential customers in the assigned market
• Follow up on new customer leads and referrals to generate business
• Maintain sales report and update the status of each application of the customers
• Maintain effective relationship with the customers.
• Maintain the plan assigned targets given by Managers.

SALES EXECUTIVE/ PROMOTER – May 2010 up to March 2013
National Trading and Developing Establishment/ Davidoff Promoter Sharjah Duty Free

• Maintained good relationships with the staff and customers.
• Promoting the new products and doing the daily inventory reports
• Accountable in branch sales and marketing promotion of the products.
• Cashiering and accepting payments through cash and cards.
• Responsible of acquisitions, organizing, recording, filing and encoding of internal transactions.
• Sustained and carry out all duties and responsibilities in timely manner.

Customer Service Officer- Home Loans, Personal Loans, Credit Cards and SME
October 2009 to April 2010
Banco de Oro- Tagbilaran ,Philippines

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.