Ensuring smooth operations at workplace and providing effective and sufficient IT Service Managment to Client. Adhere to standards and long-term strategy, planning based on the organizational needs. As IT, we serve as the focal point for all IT services in all communications between internal and external client, shared |support team, global and vendors during the events needed. Setup meetings and attend conference bridge, patch-in for coordination when an operations impacting issue arises such as Sev. 1. Determine the status information on the progress of the resolution effort, RCA etc. Remote desk/support, Hardware/Software Setups/Installations and procurement. Escalates issues to the appropriate contacts or vendor to ensure action is taken seriously in a timely manner and to restore services and ensure smooth running operations. Utilization, setup and break|fix of the ff. The Issue Tracking System | ServiceNow ITSM, REMEDY, CMOS/IRIS Ticket Management, and Track and Trace. WIFI/Access Point/Router setup, Network Switch Installation Provisioning/Decommissioning, MDF/IDF’s monitoring Backups. Handling Requests, Incidents, Changes & IT Projects all in compliance within the agreed SLA’s set for IT services and ITIL practices. Platform Windows Operating System 10 Pro & Enterprise for Desktops|Laptop Deployment and Re-Imaging, we do data storage backups|tape, Site HealthCheck, Sharepoint; Windows Server 2003 R2, 2008 R2, 2012, basic knowledge Hyper V/VMware Work Station, in depth with Active Directory/AD Manager/GPO, NT Login Creation/Password Reset, provides access to shared drives, Microsoft Management Console, DHCP, Remote Desktop Connection, Citrix Setup| Thin Client, IBM LotusNotes/Sametime, Microsoft Office Suite; Microsoft Outlook/Exchange(ExchangeManagementConsole)/ Office 365, Skype for Business,/ OfficeCommunicator, Symantec Ghost Cast Server/SCCM, PDQDeploy, running batch scripts, Windows Updates patch, MAC setup Airwatch, RSA Token VPN and etc.
Education
- 06|2007-11|2010 Bachelor's Degree Holder at STI | Systems Technology Institutes College
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Graduate
Experience
- 5|10|2018 IT Senior Analyst at HCL Technologies Inc
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Ensuring smooth operations at workplace and providing effective and sufficient IT Service Managment to Client. Adhere to standards and long-term strategy, planning based on the organizational needs. As IT, we serve as the focal point for all IT services in all communications between internal and external client, shared |support team, global and vendors during the events needed. Setup meetings and attend conference bridge, patch-in for coordination when an operations impacting issue arises such as Sev. 1. Determine the status information on the progress of the resolution effort, RCA etc. Remote desk/support, Hardware/Software Setups/Installations and procurement. Escalates issues to the appropriate contacts or vendor to ensure action is taken seriously in a timely manner and to restore services and ensure smooth running operations. Utilization, setup and break|fix of the ff. The Issue Tracking System | ServiceNow ITSM, REMEDY, CMOS/IRIS Ticket Management, and Track and Trace. WIFI/Access Point/Router setup, Network Switch Installation Provisioning/Decommissioning, MDF/IDF’s monitoring Backups. Handling Requests, Incidents, Changes & IT Projects all in compliance within the agreed SLA’s set for IT services and ITIL practices. Platform Windows Operating System 10 Pro & Enterprise for Desktops|Laptop Deployment and Re-Imaging, we do data storage backups|tape, Site HealthCheck, Sharepoint; Windows Server 2003 R2, 2008 R2, 2012, basic knowledge Hyper V/VMware Work Station, in depth with Active Directory/AD Manager/GPO, NT Login Creation/Password Reset, provides access to shared drives, Microsoft Management Console, DHCP, Remote Desktop Connection, Citrix Setup| Thin Client, IBM LotusNotes/Sametime, Microsoft Office Suite; Microsoft Outlook/Exchange(ExchangeManagementConsole)/ Office 365, Skype for Business,/ OfficeCommunicator, Symantec Ghost Cast Server/SCCM, PDQDeploy, running batch scripts, Windows Updates patch, MAC setup Airwatch, RSA Token VPN and etc.