OBJECTIVE

An outgoing Tourism Graduate with a three year customer service experience, results driven, independent and team player. Seeking for a position that would leverage my interpersonal skills and professionalism in your company.

WORK EXPERIENCE

January 2016-Present: Barista

Coffee Master, Barista Trainer

Starbucks i2 Point Cebu City Philippines

❖ Provides an everyday legendary customer service to all customers.
❖ Creates Starbucks experience with prompt service, quality and handcrafted beverages, food and products.
❖ Follows Starbucks operational policies and procedures, includes cash handling, safety and security, and to ensure safety to all partners during each shift
❖ Anticipates every customer’s needs, and contributes a positive team environment.
❖ Maintains a clean and comfortable store environment.
February 2014- March 2015: Customer Service Agent

PAL Express Mactan-Cebu International Airport

❖ Checked in passengers at ticket counter and distributed boarding passes.
❖ Tagged baggage and route to appropriate location for screening and loading
❖ Responded to customer complaints and provided flight, policy, and service information
❖ Announced flight status updates and information about gate changes and boarding procedures
❖ Accepted baggage for check-in and collected baggage charges
❖ Issued travel and hotel vouchers for passengers on overbooked and cancelled flights
❖ Been deployed to other outlying stations: e.g. Caticlan(MPH), Manila (MNL), Cagayan de Oro (CGY)​
ON-THE-JOB TRAINING

November 2012 – January 2013: Passenger Sales

Cebu Pacific Air, Airline Operations Center Domestic Road Pasay City

❖ Answering phone calls for group bookings and assisting their needs and inquiries
❖ Performed day-to-day administrative tasks such as maintaining information files and processing paperwork.
March – May, 2011: Ticketing and Reservations

Sharp Travel Service, GF Shipping Center 707 Soriano Street Intramuros, Manila

❖ In-charge of making reservations and booking for clients’domestic flights;
❖ Conversed with customer in determining destination, mode of transportation, travel dates and payments;
❖ Provided clients with good customer service and assistance by helping them with travel information;