Margane Abellanosa Monterona
Blk. 11 lot 26 Magnolia St., Camella Sorrento Townhomes, Panapaan 4,

Bacoor, Cavite, Philippines

Mobile number : +639178904596

Email Address: [email protected]

SkypeID : margane.monterona

OBJECTIVE:

To be a part of an establishment that will enhance my knowledge and ability in any kind of field that suits my qualification and to effectively contribute personal skills and services to the company.

JOB EXPERIENCE

Dropshipping Companies: (Homebase)

eBay and Amazon

Product Research Analyst and Admin Assistant

A solid experience in managing multiple seller accounts.

= Drop shipping

= Customer email Support

=data entry (Google Drive, Microsoft Office)

=product research

=order processing

=tracking shipments

=Returns

=Inventory management

Oct. 28, 2014 – Mar. 28, 2016
Position           : Consultant

Company        : Sutherland Global Services

Account           : eBay UK/NA  M2M Escalations(Email)

Duties and Responsibilities

= Customer Support email and chat

=resolving dispute and issuing refund

=processing credit on selling fees credit and act as a mediator for buyers and                    sellers.

=returns

=Escalates the case of the members

=Tracking the shipments

=Resolve customers issues

February 10 – June 10, 2014
Position           : Chat Support

Company        : Teleperformance

Account           : AT&T Mobile wireless ( Mobility chat)

Duties and Responsibilities

=Resolve customers issues in timely manner

=Billing inquiries

=Sales / Upgrading plans

=Trouble shooting devices

PERSONAL BACKGROUND
Age                             : 38 years old

Date of Birth              : August 29, 1980
Place of Birth             : Father Silga Street, Davao City

Height                         : 5’3”

Weight                        : 79 kg.

Nationality                 : Filipino

Languages Spoken    : English, Tagalog and Cebuano

Father’s Name           : Mr. Eugenio Monterona

Occupation                 : Self Employed

Mother’s Name          : Marietta Monterona

Occupation                 : Deceased

EDUCATIONAL BACKGROUND
College                        : University of San Jose – Recoletos

Course                        : Bachelor of Science in Commerce Major in Computer Science, Cebu

Secondary                  : Southwestern University, Cebu City

Elementary                : Southwestern University, Cebu City

SPECIAL SKILLS
Computer literate      : Windows XP, Window vista, MS Word, MS Excel, CorelDraw,Adobe Photoshop, Payrolls, Business Letters,

Typing Skills               :  40 WPM

Internet Savvy, Etc.

Paper Works             : Bookkeeping, Updating Files and Encoding, etc.

Utilizing tools             :  Salesfreaks, AutoDS, Ecomdash, Geekdash, Hydralister, ESIT, Ecomdash, SKUgrid
SEMINARS ATTENDED
Inductive Program for Restaurant Server and Set – up
December 6 – 15, 2005

Waterfront Cebu City Hotel and Casinos

Salinas Drive Lahug, Cebu City, Philippines 6000

Personality Enhancement
September 30, 2000

SM Conference Hall

Cebu City, Philippines 6000

I hereby declare that all information contain herein are true to the best of my knowledge and belief at the time of writing this information.

MARGANE  MONTERONA
Applicant