402 Severina apt, cor. Sanciangko, Junquera St. Parian Cebu City, Cebu 6000

+63-922-410-4170 | +63-908-881-2238

+63-32-273-1578

[email protected]

PROFESSIONAL SUMMARY

Committed team player, want to be a part of a renowned organization, to contribute towards the growth of the organization based on my experiences, expertise and to further my personal capabilities by learning from the new exposure within the structured framework of the organization.

CORE QUALIFICATIONS | TECHNICAL SKILLS

Well-developed and effective communication skills

Knowledge in word processing; Microsoft Office and Open Office
Computer operation knowledge
Executive and Personal Assistant Skills
Motivating and developing staff
Computer Literate Skills
Internet Research Savvy
Promoting Solutions
Meeting Objectives
Managing Change

EDUCATION

Tertiary

Bachelor of Science in Business Administration            October. 20, 2018

Major in Marketing Management

Bachelor of Secondary Education major in English    BSED-E        2009-2011

Cebu Institute of Technology – University                            Natalio B. Bacalso Ave, Cebu City, 6000 Cebu

Bachelor of Elementary Education (BEED-3)                2012- 2014

De La Salle Andres Soriano Memorial College              DAS, Toledo City, Cebu 6038

Secondary                            2005-2009

De La Salle Andres Soriano Memorial College             DAS, Toledo City, Cebu 6038

Primary                            1996-2004

De La Salle Andres Soriano Memorial School                  DAS, Toledo City, Cebu 6038

WORK EXPERIENCE

Aegis People Support        March- July 2012

Villa St., Cebu IT Park, Lahug, Cebu City, Cebu

Customer Service Representative – Sales

Attend to customer calls with a friendly and positive voice and provide outstanding service to customers throughout the duration of the call.
Listens, probes and analyses to determine underlying needs of customer concerns. Patiently hears out the customers and rectify customer concerns. Projects promptness and politeness while attending to customers.
Identify or recognize sales opportunities to meet customer needs and actively offer client’s products and services.

Supreme Dental Clinic        July 2013 – July 2015

Cor. Salvador, Katipunan St. Brgy. Labangon, Cebu City, Cebu

Front Desk Officer/ Admin Assistant

Attend to patient’s concerns, schedule patient appointments
Responsible for handling reception and administration duties
Answering phones, handling clinic inquiries
Booking in new patients, greeting visitors, sorting out appointments and undertaking other non-clinical tasks of an administrative nature

1&1 Internet (Phils.) Inc.        April – August 2014

Cebu IT Park, Lahug, Cebu City, Cebu

Technical Support Representative – 1st  Level Support

Deliver technical support and services via phone call and email
Troubleshoot, analyze and recommend solutions to customer issues and concerns
Solving technical problem that customer may encounter when using the product
Provide premium customer service in a professional way

Alorica (Phils.) Inc.        April – May 2015

Cebu IT Park, Lahug, Cebu City, Cebu

Customer Sales/Service Representative – (Seasonal account)

Assisting customers choosing the right flowers for their loved ones
Giving advice to callers on what would be the best things to give on their special day
Listening to their complaints and provide adequate assistance
Recognize sales opportunities to meet customer needs and actively offer client’s products

Sykes Asia Inc.            July 6, 2015 – Oct.16, 2017

Panagdait, Mabolo, Cebu City, Cebu

Customer Service Representative – Financial account

Provide dental benefits and eligibility
Check claim status and Process pending claims
Explain how their dental insurance works
Assist on checking the list of contracted Providers in their Area online

Municipality of Cordova

2/F Executive Building, Municipal Hall, Poblacion, Cordova, Cebu           (Oct. 27, 2017 – Dec.31, 2017)

Executive Assistant – Mayor’s Office

Executive Assistant of the Local Chief Executive, serves as an assistant in all the meetings and other political activities in relation to the functions of the Mayor and keep all the personal records of the Mayor and update it from time to time, remind the daily schedules of the Mayor
Takes charge of attendance monitoring of all staff under Mayor’s Office and assist some administrative functions and take minutes in all regular and special meetings of the Mayor
Assist the Mayor in all activities in line with her duties and functions as Municipal Mayor
Maintain hard copy and electronic filing system all documents for Mayor’s signature and perform other tasks as assign by my direct report from time to time
Takes charge in the monitoring, recording, reproduction and releasing of incoming/outgoing documents, mails, resolutions/ordinances, and invitation

EXL SERVICE PHIL. INC.         Jan. 8- Mar. 5, 2018

10th Floor, 2Quad Bldg, Cardinal Rosales Ave., Cor. Sumilon Rd., Cebu Business Park, Cebu City

Customer Service Representative – Financial

Provide Balance inquiries to account holders
Maintain financial accounts by providing resolutions to customer’s account adjustments
Check direct deposits if it was loaded to the customer’s account
Build sustainable relationships of trust through open and interactive communication
Provide accurate and complete information on using their ATM cards

Teletech Cebu            May 21, 2018 – Nov, 2018

FLB Corporate Center Building, Bohol Avenue, Cebu Business Park Cebu City

Technical Support Representative – Best Buy

Deliver technical support and services via phone call and email
Troubleshoot, analyze and recommend solutions to customer issues and concerns
Solving technical problem that customer may encounter when using the product
Provide premium customer service in a professional way

Sophi Outsourcing Inc.

Mabuhay Tower, I.T. Park, Cebu City

Customer Care Agent – Intelycare Operations. (Nov 2018 – Aug 2019)

Assist Nurses, Nursing Aides and Nursing Home facilities with general inquiry and related concerns
Troubleshoot, analyze and recommend solutions to customer issues and concerns with regards to the mobile app and facility Dashboard
Provide support to high-volume nurse recruiting group and client success team
Provide premium customer service in a professional way
Communicate with facilities through call and SMS with regards to the exact number of Nurses and Nursing Aides scheduled at their Facility
Direct Reporting, Monitoring and Providing updates to any changes of schedule for facilities and nurses

SEMINARS AND TRAININGS

Proper Etiquette in Formal Occasions                        February 2007
Balancing your Life amidst Stressful Environment                April 1, 2009
Latin Class Sessions with Sr. Ma. StefaniaManelli                    May 4, 2011
How to be Prepared in Some Natural Disasters                    January 22, 2014
Leadership Training                                April 2, 2014
Member’s support certification for VOB                        July 6, 2015
Member’s support certification for CLAIMS                    July 27, 2015
Website support training for GLIC                        September 21, 2015
Essential health benefits support training                    April 4, 2016
Vision support training                            June 6, 2016
Plan holder / Broker training                            November 7,2016
Regional Plan Action for Nutritional 2017-2022 launching                October. 24, 2017
Anti-Illegal recruitment / trafficking in person campaign seminar            November 10 to 11, 2017
and capability enhancement (Training on the overseas employment program