MARIA AILEEN EVELYN B. GENIAR

✉ 13 Bayanihan St. Baesa Caloocan City

☎: +639164841477

E-mail: [email protected]

REALPAGE (MAY 2016 – Present)

ICR / LEASING / OUTBOUND CALLS / EMAILS     (Outbound Selling)

May 16, 2018 – up to date

∙       Update customer’s database.

∙       Appointment setting.

∙       Lead generation for the account.

∙       Answers queries through emails.

∙       Make outbound call to ensure that prospect will secure an application.

ACQUIRE BPO (OCTOBER 2015 – MARCH 2016)

EASYCINO     (Outbound Selling)

January 27, 2013 – August 1, 2014

∙       Update customer’s database.

∙       Sells premium coffee capsules.

∙       Up sells HOLIDAY REWARDS as part of the package.

∙       Lead generation for YOMOJO.

VXI GLOBAL HOLDINGS  (OCTOBER 2014 – OCTOBER 2015)

AT&T            (Technical Support)

January 27, 2013 – August 1, 2014

∙       Troubleshoot internet and phone issues of the customer.

∙       Handles basic billing concerns.

∙       Activation of internet and ports.

∙       Updating the customer’s database.

∙       Remotely accessing costumers if they are having trouble with their emails.

∙       Installing antivirus and software if needed.

SHORE SOLUTIONS INC. (FEBRUARY 7, 2012 – AUGUST 1, 2014)

COMCAST                       (Technical Support/Inbound Up selling)

Feb. 7, 2012 – December 17, 2013

∙       In charge of incoming calls from current clients.

∙       Do up selling of the services.

∙       Handles inquiries for technical support.

∙       Serves as Tier 2 for Internet connection.

HP RENEWALS                 (CSR Inbound/Outbound/E-mail Support)

January 10-August 1, 2014

∙       Handles inbound and outbound queries from customers.

∙       Sends out quotation and answers emails as well.

∙       Reminds the client about their warranties.

∙       Updating the customer’s database.

English Language Trainer and voice/accent Trainer (PART-TIME)

INFORMATICS INTERNATIONAL COLLEGE
June 01, 2009 up to October 12, 2011

∙       Instructed students in general and idiomatic business English

∙       enabled students to interact comfortably with others using their English speaking skills

∙       Customized curriculum based on individual student’s needs

∙       Identified individual training and development needed for the trainees

∙       Designed and implemented training modules and supplementary interactive email based coaching

∙       Created and introduced a portfolio “Competency Base “to further educate trainees to adopt sale pace process.

3 years in Teaching/ Training experience both

(Informatics College Caloocan)

Call Center Training Program Native American Accent Training

Telemarketing and Communications aspect under Marketing Department

Course Consultant

February 14, 2008 to October 12, 2011

•      Marketing Experience for lead generating and for sales

•      Excellent communication, Interpersonal, organizational, and leadership skills.

•      Dedication and drive as a hard-working individual

•      Versatility with the ability to manage multiple tasks in a pressured environment.

Bachelor of Science in Hotel and Restaurant Management

University of Sto.Tomas

Sampaloc Manila,

(2001-2002)

Bachelor of Science in Information Technology

Informatics College Caloocan

Grace Park Caloocan City

(2010 – 2012)

Informatics College Caloocan

Competency Based Curriculum

Communications Skills Training

CERTIFIED February 2008