Maria Josefina D. Baylon
Blk 28 Lot 4-B Maharlika Street
Queensrow East Subdivision, Barangay Queensrow East
Bacoor City, Cavite Philippines 4701
Mobile Number: +632-09954814759
Email Address: [email protected] / [email protected]

PERSONAL INFORMATION

Permanent Address : #236 Jardin, Poblacion, Bacon District, Sorsogon City, Philippines 4701
Birthdate : November 20, 1974
Birth Place : Bacon Sorsogon, Sorsogon City Philippines
Height : 55.5 ft.
Weight : 140 lbs
Sex : Female
Civil Status : Married
Religion : Roman Catholic
Nationality : Filipino

Position: Restaurant Manager
Company: Jollibee Foods Corporation
Address: Ortigas Center Pasig City, Philippines
Date: July 18, 2005 to present
Reason for Leaving: Better Opportunity

Job Description/Duties and Responsibilities

*Responsible for developing, implementing and evaluating reataurant specific plans for sales and profit growth, and achievement of quality and people targets in alignment with area plans.
*Responsible in implementing applicable programs from Corporate to Systemwide Business Unit supports.
*Expected to provide feedback and inputs to the Area Manager for performance improvement
*Deploys restaurant operational tactics; develops the Annual Operating Plan based on area plans and discusses the performance expectations with the restaurant managemwnt team.
*Monitors the restaurant’s performance in all KRAs and follows-through action plans put in place
*Coaches the restaurant management team in operations execution
*Drives compliance of the store with Department of Labor and Employment and other government regulations
*Attends and/or holds regular meetings with the Operations leadership team and restaurant management team for updates and feedback exchange
*Collects and analyzes business performance data and prepares required reports for the monthly business review and other presentations
*Reviews and approves the restaurant’s evolving business action plans
*Responsible for sales target achievement including new product launches
*Responsible for timely resolution of new product process issue
*Responsible for competitors studies
*Responsible for restaurant profit target achievements
*Responsible for quality target achievement
*Timely renovation of stores and replacement of defective equipments
*Handles customer complaints resolution based on standards and elevate to AM when needed
*Responsible for restaurant People target achievement, succession planning and Performance Appraisal for direct reports

Position: Assistant Restaurant Manager 1 & 2
Company: Freemont Foods Corporation
Address: Legaspi City, Philippines
Date: November 16, 2001 to July 15, 2005
Reason for Leaving: Lateral Transfer

Job Description/Duties and Responsibilities as ARM1

Responsible for monitoring, analyzing and recommending action plans rrlating to ssles performance or sales building initiatives of assigned business channel and new products.
Tasked to monitor and assess the variable cost management plan, develops stock forecasts, ensures timely ordering and prepares the monthly inventory report.
Assigned as the Food Safety Compliance Officer, and Safety and Security Officer of the Emergency Response Team.
Provides inputs to the restaurant manager in appraisal of Assistant Restaurant Managers, Crew Leaders and Management Trainees and conducts Basic Operations Training Certification as part of Key Result Area.
Tasked as the Marketing Lead who develops, recommends, implements and evaluates programs to support sales building directions of local store marketing for New Product and Business Channels
Varuable Cost Lead, tasked to develop, implement and evaluates variable cost management plans.
Conducts physical counting and encoding, prepares monthly inventory report, recirds stock transfer receipt.
Updates the Production Control System of New Products
Production and cleanliness lead person. Tasked on the timely maintenance of facilities and equipment.
Assesses the performance of junior managers and provides inputs to Restaurant Manager in the appraisal of Assistance Manager 2.

Job Description/Duties and Responsibilities as ARM2

Responsible in monitoring, analyzing and recommending action plans relating to sales performance or sales building initiatives of regular sales and assigned business channel
Tasked to monitor and assess the labor cost management plan, implenents the cash control and cash audits
Assess the service system using the Feedback Management System to arrive at insights toimprove customer experience
Accomplishes processing/application of business permits and other government permits for continued store operations
Resonsible for the Labor Cost and Cash Control of the store.
Acts as service lead, evaluates every component of the service system using the Feedback Management System and other tools and provides insights for customer experience improvement.
Acts as the people champion for crew leaders.
Quality implementation of the Crew Learning System; certifies and validates performance appraisal of crew leaders

Position: Shit Manager
Company: Goodluck Foods Corporation (Franchise of Jollibee Foods Corporation)
Address: Sorsogon City City, Philippines
Date: June 1, 1998 up to October 31, 2000
Reason for Leaving: Resigned

Job Description/Duties and Responsibilities

Responsible in monitoring, analyzing and recommending action plans relating to shift’s performance in all Key Result Areas
Tasked to gather data for marketing program development and implements suggesstive selling program
Checks store preparedness for New Products during shift.
Tasked to implement Food Safety, Cleanliness and Condition plan, drive Gold Standard Consistency Compliance during the shift and provide feedback to function holders when needed.
Tasked to gather data for marketing program development and prepares summary report
Implements and evaluates cost management activities during the shift to manage expenses relating to food cost and paper cost, utilities, janitorials; monitors wastages
Cascades and implements the Cleaner Production Pollution Prevention
Designs, implements and evaluates Management Team Office System and Procedures
Implements crew learning system components which includes training and certification of Crew Leaders

TRAININGS/SEMINARS ATTENDED

Training Center: Jollibee Foods Corp. Duration: December 7, 1997 June 30, 1998
Address: Jollibee Center, San Miguel Ave, Quezon City, Philippines
Title: Basic Operations Training Program

Training Center: Department of Trade and Industry Duration: August 29-30, 2002
Address: Quick n Hearty Conference Hall, Legazpi City, Philippines
Title: Good Manufacturing Practice (GMP) & Hazard Analysis Critical Control Points (HACCP)

Training Center: Jollibee Training Duration: November 28, 2002
Address: 32nd Floor Jollibee Plaza, Ortigas Center Pasig City, Philippines
Title: What Matters Most

Training Center: Jollibee Training Center Duration: July 30, 2010
Address: Jollibee Plaza, Ortigas Center, Pasig City, Philippines
Title: Expanded Finance 4 Workshop

Training Center: Jollibee Training Center Duration: November 24, 2010
Address: KARINA Bldg., Mandaluyong City Philippines
Title: Service Image Integration

Training Center: Jollibee Training Center Duration: March 17 19, 2011
Address: KARINA Bldg., Mandaluyong City Philippines
Title: Systematic Consultative Selling

Training Center: Jollibee Training Center Duration: April 20, 2011
Address: On-line training, Las Piñas City Philippines
Title: Integrated pest Control Seminar and certification

Training Center: Department of Environment and Natural Resources Duration: June 27 29, 2011
Address: Bluewave Metropolitan Park, Pasay City Philippines
Title: Environmental Laws Management for Pollution Control Officer
Training Center: Jollibee Training Center Duration: June 10, 2012
Address: KARINA Bldg., Mandaluyong City Philippines
Title: CP2P Certification

Training Center: Jollibee Training Center Duration: October 24, 2012
Address: KARINA Bldg., Mandaluyong City Philippines
Title: Customer Recovery Seminar

Training Center: Jollibee Plaza Duration: September 17, 2014
Address: Emerald Avenue, Oritgas, Pasig City Philippines on line examination
Title: Crisis Management Certification

Training Center: Jollibee Training Center Duration: June 27, 2016
Address: KARINA Bldg., Mandaluyong City Philippines
Title: Lets Communicate Session Basic Oral and written Communication Program

Training Center: Jollibee Training Center Duration: March 8-10 & 16-17, 2017
Address: KARINA Bldg., Mandaluyong City Philippines
Title: Pest Control Officer Accreditation

Training Center: Jollibee Training Center Duration: April 18-19 & May 9-10, 2017
Address: Jollibee Madrigal, Alabang Muntinlupa City Philippines
Title: Safety Officer Seminar

SPECIAL SKILLS/INTERESTS

Proficient in major relevant computer applications like MS Word, MS Excel, MS Power Point, Live Movie Maker
Well-versed in oral and written English, Filipino languages and Bicol local dialiect
Creative Writing like short stories and poems
Facilitates Team Building Activities
Took up Training for Commercial Baking

CHARACTER REFERENCES

Melinda Berza
Restaurant Manager
Jollibee Foods Corporation
Address: Regional Business Unit Metro South
Mobile Number: +63 09173292628

Mary Jane G. Lopez
Area Manager
Jollibee Foods Corporation
Address: Regional Business Unit Metro South
Telephone Number: +63 09209072475

Sylvia Rempillo
Area Manager
Jollibee Foods Corporation
Address: Reginal Business Unit – Metro South
Telephone Number : +63 09189906337