Maria Jemabel R. Regondola
77 San Miguel Ph. III brgy. Fortune Marikina City T: 09456146671 E: [email protected]
Career Objective
To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organization growth.

Educational Attainment
B.S in Business Administration Major Marketing Management, March 2009-­‐2012 Our lady of Fatima University

Associate of Computer System and Office Management, March 2000-­‐2002 Asian College of Science and Technology
Employment History

Convergeict Solution Inc. (October 25, 2016-up to present)
Position: Service Desk Analyst

 Answering inbound call by supporting some technical issues for Corporate, SME and Residential Account
 Provide assistance for non-technical concern
 Handled outbound call to provide feedback back to the clients
 Handled VIP escalation report
 Handled walk in clients, can handle irate client
 Provide assistance in troubleshooting

Lbc Express Inc., ( September 2012-­‐September2014)
Position: Customer Associate

 Responsible for International and Local transaction
 Responsible for Pay-­‐Out transaction
 Responsible for shipping cargo, mails and parcel, international and local transaction
 Able to transact multiple billing and other acceptance
 Manageable for daily, monthly report
 Performed for the new updates of our new product and services and discussed on our monthly meeting
 Can handle customer complain

Hanson Commercial and Industrial ( April 2012-­‐August 2012) Position: Administration Assistant/Receptionist

 Maintain good filling and recording system
 Works of daily errands like making outgoing and receiving fax and phone calls
 Receiving mails
 Responsible for Job order, contracts and memos
 Making attendance summary and summary payroll of all employees
 Responsible for timekeeping
 Making electric and water reading report
 Responsible for incoming calls
 Counter checks of AP suppliers
 Responsible for janitorial reports
 Canvassing of office supplies, and do the inventory
 Maintains orderliness of working area to ensure systematic flow of work
 Ensure proper storage and cleanliness as a preventive measure against fire or other accident
 Prepare requisition of supplies
 Assisting purchasing dept, accounting dept, operation dept, leasing dept.
 Performs other related functions that may be assigned from time to time

Prudential life Marketing Department ( Jan 2006-­‐Sept 2008)
Position: Telemarketer/ Sales Representative

 Generate new business through outbound calls and follow up incoming sales leads for prospective and existing clients and convince to visit the office
 Responsible for maintaining customer, prospects and competitor database and assessing, devising, and implementing sales leads
 Manage, help generate and quality as well as process sales leads
 Discuss some product advantage and disadvantage
 Discuss the privilege and other benefits of the product

DRC Holiday Travel Agency ( Feb 2005-­‐June 2005
Position: Reservation Staff

 Book and issue tickets, packages, hotel booking, connecting flights, miscellaneous documents
 Process passport and visa Inquiry hotel and accommodation promos

Skills
Multi tasking, Record Management skills, customer service and sales presentation Computer Literate , Network Basic Troubleshooting

Training Attended

ISO 9001:2008 Quality Management System ( May 2014) LBC Express, Inc.

Anti Money Laundering Act (AMLA) (May 2012)
LBC Express, Inc.

Character References

Manuel Nepomuceno 09985443200
Area Manager

Randell Dagami 09151984597
Assistance Manager