Maria Lourdes Abuce

Block 7 Lot 4 The Village

BayanLuma 3 Imus City Cavite

Mobile: 09272933679

[email protected]

WORK EXPERIENCE

Decemeber 13,2016- May 1, 2019

Client Service Representative

AHM now part of IQVIA

UnionBank Plaza, Ortigas Pasig City

Duties and Responsibilities:

Working with Clients to identify their needs and ensure customer satisfaction.

Conduct market research, gather information and negotiate contracts prior to closing any deals.

Contribute to team effort by accomplishing related results as needed

Provide accurate, valid and complete information by using the right methods/tools.

January 12, 2015-March 23,2016

Associate Underwriter

QBE-Global Shared Services Corporation

BGC Taguig City Philippines

Duties and Responsibilities:

The Associate Underwriter role focuses on preparation of the file for all transactions.

The AU will complete all transactions within their authority following pre-established guidelines including limited Underwriting Analysis.

April 2011- January 2014

Customer Service Associate

The Minacs Group Inc.

(Formerly known as Aditya Birla Minacs Philippines Inc.)

Makati City Philippines

Duties & Responsibilities

Handled inbound customer service support from established customers.

Provided consistent superior service to every customer by utilizing all available tools and resources.

Maintained productivity at defined proficiency levels in compliance with department policy and procedure.

Demonstrated initiative and desire to continue learning new and relevant product and technical information as products evolve.

April 2009- February 2010

Customer Service Representative

Sutherland Global Services Philippines, Inc.

Bonifacio Global City

Taguig City Philippines

Duties and Responsibilities

Handled incoming calls and/or makes outbound telephone calls for customer with high focus on world –class service and first- call resolution.

Completed all required data accurately and timely to ensure accurate information for customers.

Placed high emphasis on quality service with targeted service level scores of 80% or above and quality improvement score of 84% or greater.

Also reviews other information provided by the customer and corrects any terminal error and determines cause of errors.

Other related duties assigned.

July 2007- September 2008

Customer Service Representative

Sykes Marketing Service, Inc.

(Formerly known as ICT MARKETING SERVICES INC.)

Makati City Philippines

Duties and Responsibilities

Resolved financial and non- financial customer inquiries (e.g. billing inquiries and account maintenance.

Proceeding through appropriate work flows determined by questioning and listening.

Explained disclosures.

Achieved specific performance standards that include team and individual performance factors such as quality, attendance, decision quality and with an emphasis on customer satisfaction/experience and compliance.

Educational Background

AMA COMPUTER COLLEGE- MAKATI

Makati City Philippines

Bachelor of Science in Business Administration Major in Management, September 2005

Personal Information

33 years old

Single

Female

Proficient in Microsoft Application such as Word, Excel and Power point and Adobe Photoshop , SAP Fieldglass, Workday

References

Available upon request