Maria Evaben D. Macapanas

888-D Salvador Labangon Cebu City

Cell. No.: +63 9776866137

E-mail Address: [email protected]

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OBJECTIVE

My goal is to become associated with a big company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. A full-time position in an environment that offers a greater challenge, increase benefits for my family and the opportunity to help company advance efficiently.

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PERSONAL DATA

Age:   28

Sex:   Female

Civil Status:   Single

Date of Birth:   July 13, 1990

Place of Birth:  Pob. Kinogitan Misamis Oriental

Weight: 90kg

Height:  5’6’’

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EDUCATIONAL BACKGROUND

College                University of Cebu – Main Campus

Bachelor of Science in    Information Technology

June 2007 – March 2011

Secondary            Holy Child High School

Pob. Kinogitan Misamis Oriental

June 2003 – March 2006

Elementary            Kinogitan Central School

Kinogitan Misamis Oriental

June 1997 – March 2003

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SKILLS

Programming/Scripting Languages: BASIC PHP, HTML, Visual Basic, SQL, Spider Ticket Handling, VISION
Proficient in Microsoft Office applications
Adobe Photoshop
Computer Hardware, Computer Set – up & Troubleshooting
Typing Skills: 50-60 wpm and 90-100 accuracy
Ability to identify problems, determines possible solutions, and actively work to resolve the issues using various problem-solving tools and techniques.
Teamwork, Adaptability, Creativity & Ability to work under Pressure

TRAININGS AND SEMINARS ATTENDED

Work Ethics and Professionalism
Febuary 11, 2009

Alicia Gotuanuy AVR

University of Cebu – Main Campus

Cebu City

Personal Effectiveness Workshop
September

AVR Kalubihan

University of Cebu – Main Campus

Cebu City

IBM Seminar
January 2010

UCLM Function Room

Cebu City

ICT and BPO Conference
CICC

June 22, 2010

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WORK EXPERIENCE

Jr. Software Developer
Jobtarget Philippines (Formerly Talleco)

7th Flr. Cebu IT Tower, Cebu Business Park

October 15, 2018 – Present

Responsibilities:

Analyze requirements of the ticket
Communicate with requestor to clarify requirements and specifications & with Tech Leads for technical challenges in requirements
Develop systems according to user requirements, specifications, and set coding standards, policies and procedures
Do thorough unit testing before endorsing ticket to QA, thorough testing in staging & production verification after production deploy
Monitor which tickets will be due for the next 3 days and ensure development will be done on or before the due date
Proactively coordinate with Project Managers if there will be issues in meeting the developer due date, meeting the staging due date & production deploy due date.
Monitor tickets due for staging upload for the next 3 days and ensure proper staging upload requests are submitted.
Ensure ticket was deployed properly to staging by the deployment team.
Monitor tickets due for production release for the next 3 days and ensure proper production release requests are submitted.
Ensure ticket was released to production properly by the deployment team.
Resolve the ticket once changes in production were verified.
Provide LOE within 2 hours the ticket was assigned.
Check assigned tickets if due dates are properly set.
Coordinate with Project Managers if there are issues in due dates set.
Change the status of the ticket currently working on to In Progress.
Enter the appropriate due dates, subtask status, parent ticket status and assignee for tickets move to QA.
Move tickets in proper status.
Report to Project Manager any tickets that are risk of meeting developer, staging upload and production deploy due date.
Send report on the status of current tickets to Project Managers, this will also include tickets that are at risk.
Create technical specifications documents (if task is already endorsed by customer) for functional modifications and feature requests projects (degree of difficulty: easy to moderate).
Ticket solution is documented in wiki and/or other sites prescribed by the customer.

Quality Controller Representative
Jobtarget Philippines (Formerly Talleco)

7th Flr. Cebu IT Tower, Cebu Business Park

June 19, 2016 – October 15, 2018

Responsibilities:

Perform monitoring task monitoring for all Distribution Queues.
Provides timely feedback to Shift Lead on Monitories Postings
Provides feedback to management (Cebu and US) on employee/job board     trends.
Notifies management (Cebu and US) on job board changes as necessary.
Notifies management (Cebu and US) on any outdated documentation that needs to be updated.
Prepares monthly quality reports at the department and SL level for monthly review.
Participates in design of posting monitoring formats and standards
Participates in calibration meetings with Managers (Cebu and US)
Performs calibration meetings with SL’s and team members as required.
Checking all processed jobs by each poster’s and evaluates score.

Held Posting Specialist
Jobtarget Philippines (Formerly Talleco)

7th Flr. Cebu IT Tower, Cebu Business Park

January 19, 2016 – June 10, 2016

Responsibilities:

Cultivate and maintain positive working relationships with third party job boards.
Communicate third party job board issues, delays, changes
Work with third party job boards to have missing jobs listed on site.
Research jobs not on site to determine the root cause.
Address root causes to correct the issue. This may include but not be limited too…
Documenting the Job Board Database
Entering Media Services tickets to update listing in Partner Admin/OneClick
Entering OneClick/Distribution tickets to address system issues.
Following up with Managers/Shift Leads to address general or individual posting issues.
Timely follow up on all jobs requiring additional work.

Data Entry Specialist
Jobtarget Philippines (Formerly Talleco)

7th Flr. Cebu IT Tower, Cebu Business Park

March 19, 2014 – December 2015

Responsibilities

Analyze requirements of the Job Posting
Communicate with internal contacts to clarify requirements and specifications
Communicate with Shift Leads for product / process specific challenges in requirements
Do thorough job posting review before moving posting to next status level
Proactively coordinate with Shift
Lead if there will be issues in meeting the Job Posting due date / SLA
Do thorough job posting review by checking if job has been posted correctly, including verifying that they have been posted to the correct website, under the correct categories, with appropriate details and formatting before moving posting to next status level
Ensure that job posting captured for deletion is the correct one by checking if job IDs tied to the posting, under the correct categories and with appropriate details before moving posting to next status level
Create documentation for job posting modifications, clarifications and status for both internal contacts and customers
Work with Shift Lead on planning on how to meet individual and team metrics.
Develop action plans with Shift lead for escalated issues
Plug & Play Administrator/Front Desk Officer/ Leasing Associate
Innoland Development Corporation

TGU Tower, Asiatown I.T Park, Apas Lahug, Cebu City

July 2, 2012 – March 18, 2014

Responsibilities

Accommodate visitors, clients and job candidates
Answering incoming and outgoing call of the company.
Coordinate conference room bookings and appointments
Manage all matters pertaining to reception/office appearance and utilities
Procure office furniture and supplies
Maintain inventory of office stationery
Assist Office Manager with office fit out requirements
Maintain updated list of all the tenants, contact information and contracts.
Entertain client’s inquiry about the rental office and bookings.
Assist the Leasing Officer in the marketing plan for the retail asset.
Responsible to provide a customer focused service responding to customer inquiries and concerns.
To ensure that all information provided is accurate and relevant and, in a format that is suitable for the needs of the customer(s) concerned.
Provides guests with information about attractions, facilities, services, and activities in or outside the property.

Production Associates/E-book
Innodata Knowledge Services Inc.

HVG I.T Park, Subangdaku Mandaue City 6014, Cebu Philippines

May 13, 2011 – June 30, 2012

Responsibilities

Knowledge of doc to epub, pdf to epub & OCR to epub conversion
Responsible for the execution of task in production such as encoding, data processing, editing, formatting, scanning, keying, parsing and other tasks necessary in the delivery of the product to the client.
Studies and familiarizes oneself with project rules, specifications and updates of the assigned task.
Ensures that daily production output melts the quota and accuracy requirement of the assigned tasks.
Ensures that steps specified in the work instruction are allowed and in conformance to the specifications of the client.

OJT – I.T Staff
TG Universal Business Ventures Corp.

TGU Tower, Asiatown I.T Park, Apas Lahug, Cebu City

March 2010 – June 2010

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CHARACTER REFERENCE

Jefferson S. Durano
Process Expert

Mercedez Benz Group Services Phils., Inc.

09336627409

Michael Villarojo
Shift Lead

Jobtarget Philippines

09267339173