Maria Cecilia Andrea Gonzales Serrano Administrative Staff for Operations

communicationFlexibilityMulti taskingpositive attitude





Maria Cecilia Andrea G. Serrano

#8A Springwater St. Crystal Cave, Baguio City (+63) 09184353685

[email protected]


To obtain a position that will fit my abilities and characteristics to help the growth of the company and to make it more environmental friendly business.




Educational Attainment
Saint Louis University

Maryheights Campus, Bakakeng
2010 – 2015
Bachelor of Science in Entrepreneurship

Saint Francis of Assisi College Admiral Village, Las Pinas City
2007 – 2010
Seminars, Workshops & Achievements

·         Philippine Red Cross Training                                                                                       March 9-11, 2016

·         Kapit Bisig sa Pagbangon                                                                                                March 2, 2014

·         Entrep Fever: “Awesome Ecopreneurs, Amazing Green Products”             March 3, 2013

·         Philippines Relations and Exports                                                                               July 12, 2013

·         Youth Entrepreneurship Summit                                                                               July 28, 2013

·         Take part in Promoting Philippine Foreign Policy                                                 December 13, 2013

·         Insurance, Savings, and Investments                                                                       January 30, 2011

·         Self-enhancement and Leadership                                                                           January 31, 2011

·         Product Competition                                                                                                       March 1, 2011


·         Tatak Entrepinoy: “Negosyo Panalo”                                                                        March 6, 2011


Employment History
Pacific Land and Building Corporation

Binondo, Manila

Administrative Staff  for Operations

July 2016 – Present


Acquired Skills:

·         Entertain office calls, visiting clients, tenants’ employees for any concerns

·         House rules implementation

·         Housekeeping and Security Management (monitoring of attendance and postings)

·         PR management

·         Standard Operating Procedures Implementation

·         Supervise cleanliness of building common areas and other facilities

·         Update foot traffic, Car traffic monitoring file

·         Preparation of Manpower/ Security Agency Billing

·         Keys management

·         Other accounting functions

·         Responsible for proper company representation to all clients

·         Responsible for the building’s orderliness, neatness and cleanliness

Sun Cellular
SM Baguio Branch

Sales Associate

August 2015 – January 2016


Acquired Skills:

·         Promotion of products and services of the company

·         Handling of customer complaints

·         Field works and outbound calls


La Trinidad, Benguet

Management Information System: Data Encoder

March 2015 – August 2015


Acquired Skills:

·         Maintain hard copies of receipts, applications and other types of documents

·         Data management

·         Compiling, sorting and verifying the accuracy of data reports

·         Monitoring of inventories


Habibi’s Grilled Kebab
Baguio City

Human Resource Manager

April 2013 – March 2014


Acquired Skills:

·         Monitor of time keeping of each employee

·         Interpret and advise employment legislation

·         Develop and implement policies on a variety of work place issues

·         Listen to grievances and implementation of disciplinary procedures



Character References:
·         Ms. Melony S. Dinamling

Property Manager, Abanao Square [email protected] 09175802859

·         Ms. Charisse Anne Almazan

Branch Officer, Sun Cellular SM Baguio Branch [email protected] 09257677776

·         Mr. Johann Ludovick Castro

MIS Manager, Tiongsan La Trinidad [email protected] 09394437734

·         Ms. April Macasieb-Gumnad, MBA Department Head EHM, Saint Louis University [email protected]




I hereby certify that the above-mentioned information is valid and true.