Resume of

MARIA RIEZL RIOS ORENDAIN
33 Acacia Drive Wood Estate Village
San Jose, Dasmarinas City,
Cavite 4114 Philippines
Mobile No: +639296011998 Smart / +639355982011 TM
Landline No.: (046) 416-0924
Email Add.: [email protected]

Objective: To be part of the company and become their asset that will enable me to use my organizational skills, educational background and ability to work well with people to achieve the corporate goals.

Work Experience

Sep. 28, 2015 – April 29,, 2018 Transaction Processing Analyst
(2 years & 6 months) Accenture, Inc,
Cybergate Tower 3, Pioneer Street, Mandaluyong City
(Finance and Accounting – BPO)

Vendor Maintenance Team
• Junior Lead for Vendor Maintenance Team. Oversees the overall process for Vendor Maintenance Team.
• Process requests to create new Vendor ID for Vendors.
• Update existing vendors’ details such as Contact Details and Bank Details by adhering to the Foxtrot Controls. Conduct independent verification of bank details and contact details to the Vendor thru phone call then document the verification for email reply confirmation from Vendor to serve as supporting document in updating every pertinent details of any vendor in the system.
• Audit daily new Vendor set up and updates made to the existing Vendor Details.
• Prepare Daily VM QA Report based on audited data. .
• Manage two Mail box for Vendor Maintenance’s email queries of Onshore Team regarding Vendor Maintenance Form Requests, status of Vendors and queries from Vendors.
• Conduct weekly review with Leads of Vendor changes made for advance Foxtrot audit purposes
• Manage the Insurance Mailbox. Update Vendor’s Insurance details in the system for every Updated Insurance Certificates received from the Vendor thru Mails.
• Upload the PDF Insurance Certificates in the Vendor’s system file.
• Extract twice a month an Insurance Expired Report in order to get list of Vendors with Expired insurances.
• Send regular email follow-ups to Vendors for their updated Insurance Certificates.
• Maintain a consolidated insurance tracker for monitoring, updating and follow-up.
• Consolidate insurance tracker with Invoice selection tracker for Weekly scheduled Payment Run.
• Override insurance expiry dates of Vendor based on dates of invoices included in Payment Run. Send urgent email follow-ups to Vendors for those with On Hold invoices not being covered of their out dated Insurance Certificates.
• Conduct monthly performance coaching with team member.
• Do other assigned ad hoc tasks
• Update data of Operation Excellence Tools for monthly assessment
• Maintain daily proficiency tracker of activities and process accomplished

Invoice Processing Team
• One of the Junior Lead in Invoice Processing Team, manage the Unprocessed Queue by routing volume of invoices to appropriate Onshore Contact Person or Invoice reviewer for review and approval.
• Review and check approved invoices in the Accounts Payable Supervisors’ Queue.
• Transfer checked/reviewed invoices to the Accounting Queues for Invoice Processing of Payment.
• Audit Weekly Payment File every Monday and Wednesday. Take note in the tracker all errors (if there is any) captured in the Payment File.
• Prepare Daily IP QA Report.
• Reply pertinent emails from Onshore Team and vendor queries

April 17, 2011 – July 14, 2014 Station Master (Supervisor / Station Landlord)
(3 years 3 months) Serco Co., Ltd. Dubai Branch, UAE
(Railway Industry – Dubai Metro)

• Lead the team of Station Agents to deliver a safe, reliable, world class and customer focused station services.
• Provide effective communications and information with internal and external in an efficient and timely manner.
• Deliver public announcements and ensure all train and station information is correct, clear and up to date.
• Responsible for the efficient and safe evacuation of station premises in the event of fire or other emergency situations.
• Monitor and maintain station operational status and ensure the safety and comfort of passenger movement within the station premise.
• Carry out controlled / uncontrolled / emergency evacuation of passengers.
• Undertake a comprehensive check of (1) all station equipment and facilities to ensure that they are in good order; (2) all staff are smartly presented and fully briefed prior to the start of shift
• In emergencies, perform local train control within interlocking area;
• Control and avoid overcrowding in station and platforms and to ensure that passengers are entering/exiting the station in an orderly fashion.
• Deliver essential messages to passenger via audio or visual means in a timely and proactive manner to avoid confusion, frustration and anger;
• Monitor and control the direction of the fare gates in accordance with the flow of passengers and in the event of emergency;
• Provide ticket sales, train services information and respond to passenger enquiries;
• Distribute publicity materials and handle lost property;
• Assist passengers with special needs;
• Handle cash collections from TVM (Ticketing Vending Machine);
• Meet and greet customers and provide a high level of customer service;
• Perform shift and emergency duties when required;
• Perform and carry out other duties as instructed / directed by the Assistant Station Manager, Station Manager and Operations Director.
• Render all possible assistance to customers, in particular those with special needs, to enhance customer service and safety;
• Reconcile sales and accomplish sales report of Station Agents per shift
• Accomplish daily revenue reports
• Provide paperwork and documentation support to Admin Team for consolidation purposes (scanning, postings, filing and collating)
• Prepare correspondence, answering emails and queries from internal departments.
• Prepare monthly office supplies requisition
• Evaluate performance of staff and accomplish their quarterly performance review survey

April 5, 2009 – April 17, 2011 Station Agent (Front liner – Customer Service Agent / Ticketing / Cashiering)
(2 years 1 month) Serco Co., Ltd. Dubai Branch, UAE
(Railway Industry – Dubai Metro)

• Providing ticket sales, train service information and responding to passenger enquiries
• Assists passengers to purchase tickets at Ticket Vending Machine (TVM)
• Handling of cash collections from Ticket Office Machine (TOM).
• Preparing end shift report and proper turnover of cash collections.
• Enforcing to follow safe methods of work for station operation related activities.
• Reporting any abnormalities of equipment in the station.
• Monitoring misbehaviour of passengers in all areas of station
• Assists in preparation of SA’s Day End Shift Report and other revenue reports.
• Maintaining station operational status
• Providing assistance during planned or emergency evacuation of passengers and when necessary
• Controlling and mitigating overcrowding in station and platforms to ensure that passengers flow is managed in an orderly manner.
• Delivering essential information or messages to passengers via audio or visual means in a timely, clear & proactive manner.
• Monitoring & controlling the direction of fare gates to facilitate the flow of passengers and in the event of an emergency situation.
• Handling of lost property and sick passengers

September 29, 2006 – Senior Accounting Processor – B
April 3, 2009 Dasmarinas Water District
(2 years 7 months) Dasmarinas, Cavite
(Under Gov’t Owned & Control Corp. & Local Water Utilities Admin.)

• Handling and monitoring consolidated Materials & Supplies Inventory of three offices. Encoding purchase orders, receiving reports, monthly issuance reports. Generating consolidated MSI data for Financial Statement preparation.
• Established reconciliation worksheet format of materials and supplies for easy & fast checking of issuance reports and reconciling of said materials & supplies.
• Responsible in the preparation of adjustment entries for discrepancies on semi-annual physical inventories.
• Sorting and checking daily water bill collections
• Acts as a secretary during monthly staff meeting of accounting division, take and prepare minutes of said meeting.

April 28, 2003 – July 31, 2004 Department Head – Administrative and Accounting
(1 year 3 months) Aerocab Corporation
West Service Road, Alabang, Muntinlupa
(Manufacturer / Distributor – Motor Vehicles)

• Managed the display center, renders customer service expertise jobs.
• Entertain client’s queries and complaints of the product.
• Handles administrative duties, secretarial, telemarketing and purchasing jobs.
• Monitor concerns & requirements of the production department.
• Handles petty cash fund, preparations of checks & vouchers & all accounting works.
• Prepares weekly reports of petty cash, check disbursements & financial status.
• Handles government reportorial such as SSS, BIR, Philhealth and Pag-ibig.
• Prepares correspondences like letter of intent for top corporations for vehicle product promotion.
• Reports directly to the President and Operations / Marketing Manager.

January 1995 – January 2002 Accounting Supervisor
(7 years) Market Venture Philippines, Inc.
San Antonio Valley 6, Sucat, Paranaque City
(Trading – Ind’l Tools & Equipments)

• Responsible on monitoring the efficient flow of the window-based accounting system software (MYOB) being used by the company, specifically the cash flow, receivables, payables and money transfer and all the rest under the accounting department.
• Prepares weekly aging report of customer’s accounts receivables for monitoring of collections.
• Generates and furnished copy of Statement of Account to customers with past due accounts.
• Handles bank transactions such as application of manager’s check, telegraphic transfers, letter of credit, bank loans, buying foreign bank notes, requesting fund transfer, cash & check deposits & other pertinent bank transactions.
• Handles preparation of salary / payroll of staff and allowances of salesmen and group managers.
• Kept track of employees’ accounts payables for salary deduction.
• Facilitate subordinates on the handling of government reportorial like SSS, BIR, Philhealth & Pag-ibig.
• Monitors accounts payables and prepare schedule for check preparation. Counter check prepared checks the same on subject for release checks

November 1993 – January 1995 Computer Staff
(1 year 2 months) Kinetics Int’l Venture Corporation
Gen. Trias, Cavite
(Manufacturer/Distributor – Household Appliances)

• Generates daily monitoring stock item report for production consumption.
• Handles the preparation of monthly reports of accounts payables, receivables & container van or delivery report for every stock items arrival.
• Encode the production worker’s daily time record data for payroll computation using a database payroll system software. Generates weekly payroll report for salary disbursement.
• Prepares monthly statement of account of customers and suppliers.
• Renders secretarial jobs.

November 23, 1988 – Cashier’s Assistant Secretary (Practicum)
January 19, 1989 Eulogio Amang Rodriguez Inst. Of Science &Technology
(2 months) (EARIST)
Nagtahan, Manila
(Educational Institution)

• Prepares collection tabulation report with breakdown of tuition fees & itemized miscellaneous fees.
• Prepares deposit slips, remittance advices & disbursement slips.
• Prepares pay envelopes for the salaries of faculty staffs.
• Handles the issuance of official receipts for every corresponding payments received.
• Typed advice tabulation report of checks released and cancelled.

Trainings / Seminars
(Other lists of relevant Trainings will be provided upon required)

ACCENTURE, INC.

FOXTROT Controls Training
Uptown 2 BGC, Taguig City
March 13, 2018

International Trade Controls (FY17 / FY18 Version)
12/F Cybergate Tower 3, Pioneer Street, Mandaluyong City
November 13, 2017

On boarding Phase Module 1: Building the Foundation for Delivery Success
14/F Cybergate Tower 3, Pioneer Street, Mandaluyong City
December 15, 2015

SERCO CO. LTD, DUBAI:

Emergency First Aid Training
Dubai Corporation for Ambulance Services
Dubai, UAE
March 2014

Safety Critical Communication and Code Course
Dubai Silicon Oasis
Dubai, U.A.E.
Conducted by: Vision Skill Consulting Limited Team for Serco – Dubai Metro
August 30, 2009

Incident Management
Male Gym, Al Nahda Building
Dubai, U.A.E.
Conducted by: Vision Skill Consulting Limited Team for Serco – Dubai Metro
July 13-14, 2009

Customer Service Training Course for Dubai Metro Operations Staff
Serco – Dubai Metro, UAE
Rm. 1105, Serco Building, Al Nahda
Dubai, UAE
April 6, 2009

Personality Development Training Course for Dubai Metro Operations Staff
Serco – Dubai Metro, UAE
Rm. 904, Serco Building, Al Nahda
Dubai, UAE
April 5, 2009

Communication for Customer Service
(Frontline Customer Service Staff)
SMX Convention Center, Mall of Asia
Parañaque City, Philippines
Conducted by: Vision Skill Consulting Limited Team for Serco – Dubai Metro
March 8 – 9, 2009

Customer Service for Station Agent
SMX Convention Center, Mall of Asia
Parañaque City, Philippines
Conducted by: Vision Skill Consulting Limited Team for Serco – Dubai Metro
March 5 – 6, 2009

Diversity, Equality and Cross Cultural Awareness
(General Staff)
SMX Convention Center, Mall of Asia
Parañaque City, Philippines
Conducted by: Vision Skill Consulting Limited Team for Serco – Dubai Metro
March 4, 2009

Induction Training for O&M Staff
SMX Convention Center, Mall of Asia
Parañaque City, Philippines
Conducted by: Vision Skill Consulting Limited Team for Serco – Dubai Metro
March 2 – 3, 2009

DASMARINAS WATER DISTRICT:

Distance Learning Program on the Ethical Behavior in the Civil Service
Civil Service Commission, Quezon City
Philippines
May 20, 2008

SCHOOL TRAINING:

Job Hunting Seminar
CPA Review Center, PUP Annex Building
S.H. Loyola Street, Sampaloc, Manila
Philippines
March 11, 1989

Skills
Advanced Computer Encoding, Analyticals, Auditing
Intermediate Incident Management, Email Management, Computer Applications, Safety Critical Tasks-Equipment Operations, First Aider

Professional Qualifications:

Date of Birth: January 19, 1971

Obtained: June 1, 2007 Civil Service Sub Professional Eligibility

College Bachelor of Science in Computer Science
April 30, 1993 AMA Computer College
South Super Highway, Makati
Philippines

Short Course (3 months) Cobol Programming
May 1989 System Technology Institute (STI)
EDSA Crossing, Mandaluyong City
Philippines

Vocational Course (6 months) Secretarial
January 1989 PUP Technical School
Lepanto, Sampaloc, Manila
Philippines
Personal References:

ANNABEL AMORES
Team Lead
Accenture, Inc.
Cybergate Tower 3, Pioneer Street,
Mandaluyong City
Tel +639060335085

MICHELLE M. DIENTE
Transaction Processing Analyst
Accenture, Inc.
Cybergate Tower 3, Pioneer Street,
Mandaluyong City
Tel +639359118203

FLORAMOR CASTANARES
Accounting Department Head
Dasmarinas Water District
Dasmarinas City, Cavite
Tel 46 4321316

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

MARIA RIEZL R. ORENDAIN
Applicant’s Signature