MARICEL LUNA LAZALA
Al Quoz Dubai United Arab Emirates
Contact # +971565651029
Email: [email protected]
Linkedin: Maricel Luna Lazala
SEP

OBJECTIVE:
A position in your prestigious organization where I can impart my knowledge, experiences and abilities to achieve productivity and continual improvement in an organization that offer career growth development and opportunities which I believe a significant factor in helping achieve the company’s goal.

PERSONAL INFORMATION:

Age : 33
Date of Birth : September 20, 1985
Place of Birth : Noveleta Cavite
Height : 5’8
Weight : 144 lbs
Gender : Female
Status : Single
Nationality : Filipino
Religion : Catholic
Languages / Dialect : English / Tagalog
Father’s Name : Cenon Lazala
Mother’s Name ; Lourdes Lazala

EDUCATIONAL QUALIFICATION:

Primary : Salcedo Elementary School 1992 – 1998
Secondary : Cavite National High School 1998 – 2002
College : San Sebastian College – Recoletos De Cavite
Course : Bachelor of Science in Criminology

ACHIEVEMENTS:

Four years in college (athletics scholarship) indoor Volleyball player and beach volley player.

Starwoods Preffered Guest Enrollment Champion for Al Khaima Restaurant in Le Royal Meridien Beach Resort and Spa Dubai. May and October 2017

EMPLOYMENT HISTORY:

Senior Hostess
Le Royal Meridien Beach Resort and Spa Dubai
Marriott International
Oct 1 2018 up to present

Responsibilities

● Front desk in charge
● Checking Meal Plan & guest personal details & membership details in Micros Opera
● Allocation of tables for everyday operation
● Taking reservations through walk in and via phone call
● Sending proposals for a group reservations
● Confirmation of reservations through email and phone call.
● Coordinating with our restaurant reservations team for any information regarding with the reservation and promotions of our restaurant
● Updating Marc’s system on a daily basis (meal plan, occasion, dietary, membership, inhouse or outside guest, covers & table preference)
● Updating daily log and daily statistics for the closing procedure
● Updating the team whatsapp group every night for the total Revenue, covers and future reservations

Le Royal Meridien Beach Resort and Spa Dubai
Dubai United Arab Emirates
July 2016 up to present

Hostess

● Addressed guest inquiries and issues, solved problems and provided product
● Greeted guests walking in the door and ascertained guests needs
● Provided an elevated guest experience to generate a loyal clientele.
● Organized reservations and walk-in parties to ensure guest satisfaction.
● Maintained constant communication between management and all other
employees to provide smooth operations in an extreme high volume environment.
● Delivered a highly professional, courteous, and genuine personality and attitude
toward guests and co-workers to increase an enjoyable atmosphere.
● Scheduled all reservations and planned seating arrangements for dinner service
● Performed all dining room preparatory work and break down at the end of each
shift
● Assisted in setting up private events and larger special events
● Developed rapport with clients and generated repeat business through friendly
demeanor
● Inspected and maintained dining room serving stations for neatness and
cleanliness
● Managed food safety and receiving departments.
● Acquired knowledge of and executed record control program.

Le Royal Meridien Beach Resort and Spa Dubai
Marriott International
Dubai United Arab Emirates
June 15, 2015 to July 2016

Service Assistant

Goal:
To promote team work within the department and ensure equality at work place
is maintained.

Procedure:

● Everyday collection of Linen.
● Obtain adequate quantities of linen from the linen room as per the request sheet.
● Need to arrange the back area Miss-en place before and after operation and must inform the supervisor.
● Before operation washing and wiping of beverage and food trays must do regularly basic.
● Clean the coffee machine before the operation. (must sign the check list of the coffee machine)
● Set up the side station completely. (supervisor need to check)
● Checking cleanliness of the Sofa area and gazebo.
● Refilling and placing the lamps on the table.
● Need to clean the water based cool master daily (sign the cleaning checklist)
● To follow the Hotel policies and procedures and all the Hotel Food and Beverage standards.
● To assist the supervisor at all times.
● To be aware of all emergency procedures. (training must be done every month)
● Arrange the table according to lay out of the outlet.

Mamig Armanian/Lebanese Restaurant
Katara Cultural Village Doha Qatar
Oct. 29,2014 up to present

● Provide a high quality of service to the guest to achieve their satisfaction.
● Prepare proper table settings.
● Serve the food according to the standard.
● Responsible for proper food handling.
● Provide service to different kinds of functions.
● Maintain the cleanliness of the outlet at all times.

HRD (s) Pte., Ltd.,
Lot 7, Block 9, Phase 1 Cavite Eco-Zone, Rosario, Cavite
July 2012 – January 2013
Office Assistant 1
CAD Department

● Process the internal and external design of a Japanese house according to customer’s request
● Including the wall, stairs, roof, rooms, comfort rooms, kitchen, laundry, Japanese rooms.
● Process design of Solar Panel.

Resort World Manila
September 2010 – April 2012
Casino Dealer

● Dealing card games like;
– baccarat (supersix, tax baccarat)
– texas hold’em poker
– bonus progressive (texas hold’em)
– carribean stud poker
– sic bo
– black jack

Teleperformance, Mall of Asia Pasay City
2nd Floor North parking Area
AT&T Telecommunications
Receivables Management / Call Center Representative
October 2009 – June 2010

Duties and Responsibilities:

● Accepts calls in with enthusiasm, in accordance to the company standard / inbounds calls.
● Ensure the confidentiality of each account information of AT&T customers.
● Update customer’s personal information (billing address, billing name, home number, work number).
● Verify caller through their personal password and last four digit of the social security number / Protect each account from unauthorized caller.
● Process
– Payment/partial payment through credit/debit and checking account
– Activation of device / mobile
– Payment arrangement/future dated payment, one/two part payment extension
– Activation of feature data feature / messaging feature / GPRS etc.
– Suspend account for none payment of the past due balance
– Suspend account per customer request/temporary suspension
– Transfer calls to some other department of AT&T depends on the customer concern (warranty department, insurance department, technical support department, apple device support team, international provisioning department customer service / customer relations team, save department / cancellation department, sales department).
– Change of rate plan from individual plan to family plan, and from family plan to individual plan, with verities of rate plans that AT&T offers.
● Credit Adjustment
● Provide customer account balance information, (past due/current)
● Provide customer account status
● Provide customer’s upgrade eligibility / future for upgrade
● Ensure customer’s satisfaction every call with first call resolution
● Give customer a warm closing spill in accordance to company standard

AL Murooj Rotana Hotel and suites, Dubai
Waitress
July 2007 – August 2009

Duties and Responsibilities:

● Anticipate customer needs and ensure their highest level of satisfaction
● Prepare proper table setting
● In charge of front counter and cashiering
● Responsible for proper food handling
● Accepts telephone calls for food and table reservation
● Maintain cleanliness at all times
● Provide service in administrative functions

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

MARICEL LUNA LAZALA
Applicant’s Signature