Marielle P. Villamayor
BLK 26 LOT 32 Asana St. Southern Heights 2
San Pedro, Laguna
Contact No. : +63 9178837714
Email Add : [email protected]
Objectives
To grow along with the organization and become a professional of excellent repute by effectively contributing towards the goal of Organization.
To seek a challenging position and to dedicate my service to a reputed organization to expose my talents and skills.
Work Experience
Front Office Staff (September 2016 – present)
Kato Repro Biotech Center, Makati City
• Welcoming patients by greeting them.
• Register patients to EMR.
• Giving instructions of the flow guide.
• Maintains clean and safe reception area.
• Answer inquiries thru phone and emails.
• Documenting and communicating various actions, irregularities, and continuing need.
• Scheduling appointments and maintaining appointment calendar.
• Managing digital and hard-copy filing systems.
Patient Service Representative (July 2014 – September 2016)
Makati Medical Center, Makati City
• Receives patients and visitors in assigned unit/department and endorses them to appropriate units or healthcare providers within assigned area.
• Manages the flow of patients by following standard guidelines on patient queuing.
• Registers patient information/identification data into the Integrated Health Information and Management System (IHIMS).
• Encode in IHIMS all treatment procedures, diagnostic tests, procedures and medical packages availed by patients to ensure that all transactions are documented and billed accordingly.
• Receives samples or other specimens as applicable or required within unit assignment.
• Validates data in the Letter of Authorization (LOA) presented by patients, and informs them of any discrepancy prior to processing.
• Prepares billing statement for patient’s diagnostic tests using IHIMS.
• Releases appropriate diagnostic test results to requesting patients, doctor’s secretaries, and healthcare providers in other units where results are needed.
• Attends to patients inquiries and concerns, and provides assistance to patients.