marilyn abasolo manalo Customer Service Representative


F14 RSG Subdivision, Panapaan I
Bacoor Cavite 4102
[email protected]

A highly motivated individual looking to get a job internationally as a CUSTOMER SERVICE REPRESENTATIVE in one of a reputable company in the world.

Possessing enthusiasm, dedication and positive attitude required to attend and do my job to be able to assist the customer’s needs.

A.B. Mass Communications (Journalism Major)

Customer Service Representative (Level II)
Teletech Customer Care Management – March 2013 – September 2015

> Responsible in answering the call of store dealers and partners all over Australia regarding Business Customers Account for an Australian Telco.

> Activating new lines, run credit check and educating store partners regarding new services and policies.

> Make sure that customers account are up to date with the new SOC codes so that their phones and services will work properly.

Customer Service Representative (Level III)
Startek Philippines – May 2010 – September 2012

> Responsible for taking escalated issue regarding Port ins (number transfers).
> Monitoring of number transfer progress.
> Responsible in processing offline activations regarding new accounts with port in process included.

Customer Service Representative (Level I)
Telus International Philippines – October 2008-February 2010

> Responsible in activating new line for the customer with their CDMA phones
> Adding value added features and services to the customer account
> Doing Basic troubleshooting for the customer.

Senior Real Estate Agent
Century Community Properties – May 2004 – October 2008

> Responsible in checking daily sales and property’s availability
> Calling potential buyers for the day.
> Updating previous prospective buyers if there is any changes made on the price of the property
> Invite customers to an Open House Orientation.
> Responsible in updating the customer’s requirements and documents.
Personal Skills

* Success and result driven
* Excellent numeracy skills
* Proven sales and negotiation skills
* Punctual and well presented
* Confident outlook
* Good listener
* Able to work individually or in a team
* Open minded and non-judgemental
* Gives full attention to details
* Adaptable to changes
* Able to work under pressure

Available upon request

Citizenship: Filipino
Language: English and Filipino