MARINEL RETANA CAPAROS Bonifacio St. Poblacion, Mahaplag, Leyte 6512 Contact Number: 09051685532 Email address: [email protected] OBJECTIVE To obtain a position that will enable me to use my strong organizational skills, excellent educational background, and ability to work well with people. Or a position where I can effectively utilize my skills and knowledge in training students to better themselves academically, socially, and intellectually. PERSONAL INFORMATION Birthday: November 6, 1984 Sex: Female Status: Married Citizenship: Filipino Languages spoken: English, Visayan and Tagalog PROFESSIONAL EXPERIENCE Department of Education (Division of Leyte) Secondary School Teacher (September 2016 to Present) Duties and Responsibilities: • Teaches Junior High School student in a public secondary school handling Mathematics, ESP, Social Sciences, and MAPEH subjects. • Performs administrative and office works as required by the school head. • Updates students’ records. Author Solutions, Inc. Sales Representative / Publishing Consultant (September 2013 to January 2014) Duties and Responsibilities: • Make outbound calls to prospected authors in the US and other countries. • Uncover the needs that the author may have and match it to one of the services being sold. • Choose the right publishing program or service that will suit the author’s needs. • Educate the author with the features and benefits of the proposed publishing program. • Help authors to self-publish, promote and bring their book to the market. • Helps prepare the materials prior to submission. • Strategize an effective marketing service to increase book sales. Teleperformance Technical Support / Customer Service Representative (April 2006 to January 2013) 14th Floor, Octagon Building, San Miguel Ave, Ortigas Center, Pasig City, Philippines Duties and Responsibilities: • Provide effective and consistent technical support. Researched technical solutions. • Perform tasks related to answering customer inquiries received via telephone. Interact with customers and provide program information, rules, regulations, laws and policy and procedures. • Answer incoming calls from customers asking assistance with their internet related issues such as LAN and WLAN connectivity issues, computer security, emails and any computer and internet related problems. • Escalate issues that are beyond our scope of support. • Perform outbound calls to customers with pending issues to ensure resolution. • Assist customers in activating their phone and provide basic troubleshooting on phone issues. • Upsell products and provide information on the use of products. • Answer billing related inquiries from customer. Hi-Flyer Foods Inc. (KFC) Restaurant Manager (August 2005 to March 2006) Roces Avenue, Dilliman, Quezon City Philippines Duties and Responsibilities: • Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages. • Resolve customer complaints about food quality or service. • Monitor actions of staff and customers to ensure that health and safety standards are obeyed. • Check quality of deliveries of fresh food and baked goods. • Recruit, hire, and oversee training for staff. • Monitor food preparation and methods. • Schedule staff work hours and activities. • Make decisions and solve problems concerning menus and staff. • Judge the quality of food and preparation. • Get feedback from customers about the products and services tendered. • Inspect equipment and food deliveries. • Monitor and oversee purchases, menus, staff, and payroll. • Perform administrative activities such as scheduling, budgeting, and payroll. EDUCATIO Abuyog Community College (2014 – 2015) Certificate on Education Visayas State University (2001 – 2005) Bachelor of Science in Statistics (Graduated Cum Laude) Mahaplag National High School (1997 – 2001) Secondary Education (Valedictorian) Mahaplag Central School (1991- 1997) Elementary Education (Valedictorian) TRAININGS/ SEMINARS ATTENDED 3-Day Workshop on the Implementation of Math and Science Investigatory Project for Teachers and Students Department of Education (Sept. 17 – 19, 2019) 3-Day District Training – Workshop on Results Based Performance Management System Department of Education (Oct. 18 – 20, 2018) 3-Day Live-out Training /Workshop on Simplified Assessment Tools Department of Education (Oct. 26 – 28, 2017) 3-Day Live-out Seminar on Effective Classroom Management Department of Education (Oct. 23 – 25, 2017) Emergency and Disaster Preparedness Orientation Training and Workshop Department of Education (Sept. 26, 2016) Customer Care Training Teleperformance Philippines (June 2012) Basic Operations Training Leading an F&B Shift Hi-Flyer Foods, Inc. (December 2005) ADDITIONAL SKILLS Proficient in Microsoft Office, including Power Point, Word and Excel formats. Good command in both oral and written English. Can perform statistical analysis using the SPSS software.