Name: AYO , MARIONNE LOUISE SANCHEZ

Home Address: Block 6 Lot 9 Phase 1 Bankers Village 5

Guitnang Bayan, San Mateo, Rizal 1870

Contact Number: 09997185491

Email Address: [email protected]

Career Objective

        Professional growth and development in software and hardware technical support.

Professional Experience

Customer Service RepresentativeTech Mahindra LimitedBgry. Bagumbayan, Eastwood, Libis, Quezon City 1800

Currently: Customer Service Associate        Alorica Marikina

Blue Wave Mall, Sumulong Highway, Marikina City

Customer Service Representative

Worked as Customer Service Representative base on a local account (Globe Telecom). We provide general account inquiries and basic technical support to our valued customers. And we also provide efficient support, responded to phone calls, and emails.

Customer Service Associate

Worked as Customer Service Associate base on international account (Amazon.com and Amazon.ca). An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Skills:

• Outstanding analytical, problem-solving, and troubleshooting ability.

• Superior communication (oral and written), customer service and interpersonal skills.

• Both independent and team worker, as required.

• MS Office proficiency and tracking-software familiarity.

• Ability to multitask and prioritize effectively.

• Poised and patient when dealing with clients.

Education:

June 2002 – March 2007                     Julian B. Meliton                                Naga City, Camarines Sur     

                                                             Elementary School                       

June 2012 – March 2013

Senator Renato “Companero” Science Oriented High School

Brgy. Ususan Taguig City

June 2015 – March 2016                   Informatics International                 Bachelor of Science in

                                                             College – Cainta                                Information Technology

                                                                                                  Undergraduate

References:

Harvee Joy Biton

Team Leader (Tech Mahindra Lmtd.)

+639052660039

Maria Theresa Villas

Team Manager (Alorica Marikina)

+639159736591

Domingo Navarro Tud Jr.

APM/Synnex

+639176711133/EID: 96083