OBJECTIVE
Seeking a position in an organization that challenge, developed and open a new responsibilities experienced and improve my abilities, passion and knowledge in an industry of customer service.

SUMMARY EXPERIENCE

Le Meridien Hotel Dubai and Conference Center

WAREHOUSE RESTAURANT BAR AND LOUNGE

Supervisor

August 2015 Present

Job description:

Train, motivate and supervise staff to ensure star performance and quality service standards are achieved
Supervise, co-ordinate and schedule the activities of staff who serve food and beverage.
Establish method to meet work schedules.
Welcoming the guests with a warm smile and ushering them to their sets.
Presenting the menu and explain them about the special of the day.
Process the order and coordinate with the chef if there is any special request of the customer and making sure that the order is delivered in a timely manner.
Maintaining a smooth and efficient operation.
Handling guest complain accordingly.
To achieve maximum turnover per day without sacrificing service quality standards.
Maintain guest history system and have close contact with guests by calling and sending cards for various occasions.
To help maximize sales and give maximum guest satisfaction.
Responsible for the smooth running of the back and front of the house service.
Responsible in tracking all the reservation daily on Table Management system
Responsible to Outlet Manager in his/her absence to the Asst. Manager
Responsible for the absence of the staff no staff.
Provide professional service in accordance with the company standards

Le Meridien Hotel Dubai and Conference Center

WAREHOUSE RESTAURANT BAR AND LOUNGE

Waitress/Cashier

November 2012 to July 2015

Job Description:

·         Ensure the cash float is balance at any given time.

·         Ensure to have maximum change money to have smooth operation.

·         Ensure to maintain cashier stationary requirement to optimum levels.

·         Responsible for dealing with both cash and credit cards transaction including room charges.

·         Ensure of filling all transaction documents of cashier for future reference.

·         Ensure proper handover of cashier in case of leave or off.

·         Making sure the confidentiality of a customer card according to PCI company

·         A proper handover with all the billing transaction according to SOP standard

·         Ensure all customers are entertained accordingly

·         Inform customers with all the promotion and happenings with any incoming events

·         Making sure guest are being served according to their needs and giving extra care politely

·         Paying attention with the customer needs and all the matters that concerns their satisfaction

·         Making sure to handle and openly discussed with any matters about the customer un-satisfaction to your manager and head chef with any regards food or service.

·         Giving information about the product and any special in your department and the hotel

Le Meridien Hotel Dubai and Conference Center

Sukhothai

Thai Restaurant

Hostess

November 2010 to October 2012

Job Description:

Welcoming and greeting guests guiding them to the table, pulling chair ladies first.

Responsible for providing a personalize service to the guest by addressing them by name.
Responsible for answering telephone and fulfilling guest needs and information.
Responsible for updating guest profile in the TMS (Table Management System)
Responsible for taking reservation daily from the Central Reservation Department
Responsible for supervising and participating the activities of waiters and waitresses on shift.
To help maintain the operation in a smooth and timely manner
Making sure the cleanliness of the restaurant
Plan out the seating chart and organize the reservation.
Farewell guest and making sure that the meet up their expectation.

Le Meridien Hotel Dubai and Conference Center     
 Sukhothai

Thai Restaurant

Waitress

November 2009 to October 2010

Job Description:

Presenting menu and taking orders and informing them about the daily special.
Responsible for giving information about the food and beverages and ingredients.
Processing orders and request and coordinate with chef.
Checking customer satisfaction to ensure that they are enjoying their meals and take action to correct if any problems.
Giving guests an accurate and personalized service according to the hotel standards
Responsible for answering guests question and recommending if required.
Prepare check that itemized the total cost of their meal.
Wishing customer for pleasant dining and farewell them and hoping for their next visit.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Le Meridien Hotel Dubai and Conference Center

Banqueting

Waitress

October 10 2007 to October 2009

Job Description:

Responsible in handling Guest service and attending to the Guests needs.
Responsible for setting up different theme events.
Responsible in holding function in different event such as conferences, meetings, receptions and so on.
Responsible for the billings and guest satisfaction and to report to the management about the event.
Bills dealing with both cash and credit card transactions.
Meet and greet guest with friendliness, and personalized service.
Handling guest complains when possible.
Providing guest service satisfactions up to the standards.
OTHER EXPERIENCE:

Front Office Receptionist

July 15 to Aug. 30 2009

Front office Cross Training:

·         Differentiates Receptions/benefits and each Facilities.

·         Details to get on check-in.

·         Back up fillings for check-in and check-out.

·         Assisting guests to their rooms.

·         Explaining room facilities and benefits.

·         Updating guest profiles.

·         Wake up call request

·         Back Office filling of back-up

·         Closing folios

·         Cutting keys and faxing

ACHIEVEMENTS

·         Awarded the certificate of appreciation for (Food Safety Management System) from Le Meridien Dubai.

·         Awarded the certificate of recognition for (Guest Satisfaction Index) from Le Meridien Dubai.

·         Awarded the certificate of appreciation for (Excellence in Service) from Le Merid ien Dubai.

·         Awarded the certificate of Achievement (Basic Food Hygiene Training) from Safe Hand Food Tech Consultants Dubai.

EDUCATIONAL QUALIFICATION 

·         High School Graduate with a diploma at Hinabangan National High School, Hinabangan Western Samar Philippines

·         Elementary Graduate Hinabangan Elementary School Hinabangan Western Samar Philippines

COURSES AND TRAINING ATTENDED.

Guest Care

Le Meridien Hotel, Dubai U.A.E
Health & Safety
Le Meridien Hotel, Dubai : U.A.E.
Fire Training
Le-Meridian Hotel, Dubai, U.A.E
Focus on Communication – 2009
Le-Meridian Hotel, Dubai, U.A.E
ISO 9002
Le-Meridian Hotel, Dubai, U.A.E.
ISO14001 (E.M.S)
Le-Meridian Hotel, Dubai, U.A.E.
Basic Alcohol Training
Le-Meridian Hotel, Dubai, U.A.E
Basic Wine Training
Le Meridien Hotel, Dubai,U.A.E.
Handling Complaints
Le Meridien Hotel, Dubai,U.A.E
 STRENGTH AND SUMMARY
·         Excellent health and Positive mental attitude

·         Excellent communication skills and a good organizer.

·         Dedicated and result oriented

·         Work under pressure

·         Can work up to 12 hours with no break

HOBBIES AND INTEREST

Litening music

Readin

Watching movies

Visiting new places

Meeting new people

PERSONAL DETAILS

Name                                   Marissa Lacbayen Aboganda

Date of Birth                        20th June, 1985

Permanent Address              Hinabangan Western Samar Philippines

Nationality                           Filipino

Marital Status                      Single

Visa Status                           Employment (transferable)

Passport No                          EC3772704

Valid till                               23rd March, 2020

About Me:

I am energetic, hard-working and a go-getter being, well used to work under pressure and meeting deadlines, very cooperative and get along at all levels. Possess very good health and positive mental attitude. I am also quick to appraise new situation and learn new assignment.

OBJECTIVE
Seeking a position in an organization that challenge, developed and open a new responsibilities experienced and improve my abilities, passion and knowledge in an industry of customer service.

SUMMARY EXPERIENCE
 

Supervisor

August 2015 Present

Job description:

Train, motivate and supervise staff to ensure star performance and quality service standards are achieved
Supervise, co-ordinate and schedule the activities of staff who serve food and beverage.
Establish method to meet work schedules.
Welcoming the guests with a warm smile and ushering them to their sets.
Presenting the menu and explain them about the special of the day.
Process the order and coordinate with the chef if there is any special request of the customer and making sure that the order is delivered in a timely manner.
Maintaining a smooth and efficient operation.
Handling guest complain accordingly.
To achieve maximum turnover per day without sacrificing service quality standards.
Maintain guest history system and have close contact with guests by calling and sending cards for various occasions.
To help maximize sales and give maximum guest satisfaction.
Responsible for the smooth running of the back and front of the house service.
Responsible in tracking all the reservation daily on Table Management system
Responsible to Outlet Manager in his/her absence to the Asst. Manager
Responsible for the absence of the staff no staff.
Provide professional service in accordance with the company standards
Le Meridien Hotel Dubai and Conference Center

SUKHOTHAI

THAI RESTAURANT

Waitress/Cashier

November 2012 to July 2015

Job Description:

·         Ensure the cash float is balance at any given time.

·         Ensure to have maximum change money to have smooth operation.

·         Ensure to maintain cashier stationary requirement to optimum levels.

·         Responsible for dealing with both cash and credit cards transaction including room charges.

·         Ensure of filling all transaction documents of cashier for future reference.

·         Ensure proper handover of cashier in case of leave or off.

·         Making sure the confidentiality of a customer card according to PCI company

·         A proper handover with all the billing transaction according to SOP standard

·         Ensure all customers are entertained accordingly

·         Inform customers with all the promotion and happenings with any incoming events

·         Making sure guest are being served according to their needs and giving extra care politely

·         Paying attention with the customer needs and all the matters that concerns their satisfaction

·         Making sure to handle and openly discussed with any matters about the customer un-satisfaction to your manager and head chef with any regards food or service.

·         Giving information about the product and any special in your department and the hotel

Le Meridien Hotel Dubai and Conference Center

Sukhothai

Thai Restaurant

Hostess

November 2010 to October 2012

Job Description:

Welcoming and greeting guests guiding them to the table, pulling chair ladies first.

Responsible for providing a personalize service to the guest by addressing them by name.
Responsible for answering telephone and fulfilling guest needs and information.
Responsible for updating guest profile in the TMS (Table Management System)
Responsible for taking reservation daily from the Central Reservation Department
Responsible for supervising and participating the activities of waiters and waitresses on shift.
To help maintain the operation in a smooth and timely manner
Making sure the cleanliness of the restaurant
Plan out the seating chart and organize the reservation.
Farewell guest and making sure that the meet up their expectation.
Le Meridien Hotel Dubai and Conference Center 

Sukhothai

Thai Restaurant

Waitress

November 2009 to October 2010

Job Description:

Presenting menu and taking orders and informing them about the daily special.
Responsible for giving information about the food and beverages and ingredients.
Processing orders and request and coordinate with chef.
Checking customer satisfaction to ensure that they are enjoying their meals and take action to correct if any problems.
Giving guests an accurate and personalized service according to the hotel standards
Responsible for answering guests question and recommending if required.
Prepare check that itemized the total cost of their meal.
Wishing customer for pleasant dining and farewell them and hoping for their next visit.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

Le Meridien Hotel Dubai and Conference Center
 

Banqueting

Waitress

October 10 2007 to October 2009

Job Description:

Responsible in handling Guest service and attending to the Guests needs.
Responsible for setting up different theme events.
Responsible in holding function in different event such as conferences, meetings, receptions and so on.
Responsible for the billings and guest satisfaction and to report to the management about the event.
Bills dealing with both cash and credit card transactions.
Meet and greet guest with friendliness, and personalized service.
Handling guest complains when possible.
Providing guest service satisfactions up to the standards.
OTHER EXPERIENCE:

Front Office Receptionist

July 15 to Aug. 30 2009

Front office Reception Cross Training:

·         Differentiates Receptions/benefits and each Facilities.

·         Details to get on check-in.

·         Back up fillings for check-in and check-out.

·         Assisting guests to their rooms.

·         Explaining room facilities and benefits.

·         Updating guest profiles.

·         Wake up call request

·         Back Office filling of back-up

·         Closing folios

·         Cutting keys and faxing

ACHIEVEMENTS

·         Awarded the certificate of appreciation for (Food Safety Management System) from Le Meridien Dubai.

·         Awarded the certificate of recognition for (Guest Satisfaction Index) from Le Meridien Dubai.

·         Awarded the certificate of appreciation for (Excellence in Service) from Le Merid ien Dubai.

·         Awarded the certificate of Achievement (Basic Food Hygiene Training) from Safe Hand Food Tech Consultants Dubai.

EDUCATIONAL QUALIFICATION
·         High School Graduate with a diploma at Hinabangan National High School, Hinabangan Western Samar Philippines

·         Elementary Graduate Hinabangan Elementary School Hinabangan Western Samar Philippines

COURSES AND TRAINING ATTENDED.

Guest Care

Le Meridien Hotel, Dubai U.A.E
Health & Safety
Le Meridien Hotel, Dubai : U.A.E.
Fire Training
Le-Meridian Hotel, Dubai, U.A.E
Focus on Communication – 2009
Le-Meridian Hotel, Dubai, U.A.E
ISO 9002
Le-Meridian Hotel, Dubai, U.A.E.
ISO14001 (E.M.S)
Le-Meridian Hotel, Dubai, U.A.E.
Basic Alcohol Training
Le-Meridian Hotel, Dubai, U.A.E
Basic Wine Training
Le Meridien Hotel, Dubai,U.A.E.
Handling Complaints

Le Meridien Hotel, Dubai,U.A.E

STRENGTH AND SUMMARY
·         Excellent health and Positive mental attitude

·         Excellent communication skills and a good organizer.

·         Dedicated and result oriented

·         Work under pressure

·         Can work up to 12 hours with no break

HOBBIES AND INTEREST

Listening music

Readin

Watching movies

Visiting new places

Meeting new people

PERSONAL DETAILS
Name                                   Marissa Lacbayen Aboganda

Date of Birth                        20th June, 1985

Permanent Address              Hinabangan Western Samar Philippines

Nationality                           Filipino

Marital Status                      Single

Visa Status                           Employment (transferable)

Passport No                          EC3772704

Valid till                               23rd March, 2020

About Me

I am energetic, hard-working and a go-getter being, well used to work under pressure and meeting deadlines, very cooperative and get along at all levels. Possess very good health and positive mental attitude. I am also quick to appraise new situation and learn new assignment.