Marissa Soriano Customer Service Representative


Date of Birth:   11 November 1987

Sex:                  Female

Weight:            54 kg

Height:             5’1

Civil Status:      Single

Nationality:      Filipino

Passport: EC6345683 Valid until January 07, 2021

SSS: 33-8193943-1

TIN: 242-688-308

Pag ibig: 1010-0144-4550

Phil health: 0305-035280-17




Elementary: Gen. T. De Leon Elementary School Year-2000


Secondary: Colegio De Sta. Cecilia Year- 2004


College:  Informatics Computer Institute ADCS Major in Networking

Graduate: 2006



TELUS International, Customer Service Representative (January 05, 2016- Present)

·Make outbound calls to prospective client of TELUS

·Answer inquiry and provide excellent customer  service


CONVERGYS, Customer Service Representative (January 12, 2015 to January 2016)

·         Receiving Inbound Call from Telstra Customers,

·         Resolve and provide excellent customer service

·         Do upsell


Sykes Marketing SeRVICES INC., QUALITY ASSURANCE (March 2009 to November 2014)

QA Representatives under Abbott; SYKES)

Implement Quality assurance in accordance with audit of product and processes
·         Auditing the Performance Evaluation Plan done by the Team Manager to their agents

Verifying sales across multiple program in accordance with all the required standard
Strong ability to multi task
·         Auditing the document created by the agents

Does the weekly and monthly  internal accuracy of the account
(Inbound/Outbound Representative for Optus Mobile and Virgin Mobile – Australian and UK;   SYKES)

Make inbound and outbound calls to prospective client with up sell
Answer inquiry and provide excellent customer  service
Help the customer to place the order
ICT Group, Customer Service Representative (March18, 2007 to January2009)

·         Make an inbound/outbound call to prospective clients

·         Answer inquiry and provides excellent customer service

·         Help customer to place an order


KFC, Restaurant Team Member (January 2006 to November 2006)

·         Take orders and Responsible to Point-Of-Sale

·         Correspond to customer needs and Provide excellent customer service


2004-2006 Advance Diploma in Computer Studies Major in Networking at Informatics Computer Institute


January 05, 2016-present Customer Service Representative at TELUS International