Marjorie Wu Therapist Assistant



Marjorie M. Wu
20 Jalan Eunos Singapore 419494
[Mobile #: +6588554626] [Email ad: [email protected]] [skype id: marjorie3860]

Objective Looking for a progressive company where I may be able to employ my knowledge and best practices in order to provide relief to patients/clients.

Education Our Lady of Fatima University (Valenzuela City, Philippines)
Bachelor of Science in Physical Therapy, March 2003

ICSEC-KAPLAN Caregiver Training Center (Makati City, Philippines)
Live-in Caregiver Program, October 2005

Experience Physiotherapist Assistant – Aug 9, 2015 – up to present
Thye Hua Kwan Moral Home for Disabled @ Eunos, Singapore 419494
• Program/treatment involves encouraging exercise and movement by the use of techniques such as exercise therapy, therapeutic movement and play therapy
• Assist the residents with physical disability or injuries by restoring their mobility and function.
• Assisting with walking, transfers and safe mobility.
• Assisting in or conducting group activities/exercise programs.
• Assist in maintaining a record of the residents and the program/treatment given to them for future reference.
• Assist the residents with physical disability or injuries by restoring their mobility and function.

Home Care Service Physiotherapist, January 12, 2010 – July 10, 2015
• Provides services that help restore function, improve mobility, relieve pain and prevent permanent physical disabilities of patients suffering from injuries or disease such as stroke, low back pain, arthritis, heart disease, fractures, head injuries and cerebral palsy.
• Helps patient accomplish treatment plan and accept therapeutic devices by administering manual exercises, instructing, encouraging and assisting patients in performing physical activities such as ambulatory functional activities, daily living activities, and using assistive and supportive devices.
• Assures continuation of therapeutic plan following discharge by designing home exercise programs.

Customer Service & Problem Res Rep II – Jul 22, 2013–February 28,2015
Convergys – Quezon City, Philippines
• Handle questions via chat addressing billing, upgrades or troubleshooting issues for telecommunications, cable and technology clients.
• Reporting / escalating issues through the appropriate channels.
• Effectively communicate information with his/her team members & customers alike.
• Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner. Multitasking through multiple computer software programs while interacting with customers.

Administrative Staff – July 4, 2011 – January 15, 2013
Netruma Inc – Sta. Maria, Bulacan Philippines
• Assume receptionist duties, greet public and refer them to appropriate staff members, answer phone calls, route calls, and take messages.
• Distribute upcoming email and prepare outgoing mail including bulk mail. Type and word process documents as needed. Order office supplies and monitor inventory.
• Produce mailing labels and reports as requested.
• Assist with various program operations as requested as responsibilities permit.
• Facilitate special event registration and execute. Maintain appropriate interpersonal relationships with employee, peers, and consumers.

Data Analyst October 13, 2008 – June 17, 2011.
Accenture Inc – Mandaluyong City, Philippines
• Records and processes a variety of orders and inquiries received by mail/or Workflow Management System (WMA).
• Investigate inquiries and issue the assigned type of orders or completes the assigned necessary tasks to resolve them within established guidelines.
• Deals with billing, payment and meter reading exceptions generated from various internal and external sources.
• Issues work assignments to contractors, verifies invoices, and processes various production jobs and files to ensure meter readings and payments are processed for billing according to schedules and established guidelines.
• Updates accounts, and completes billing transactions to rectify billing errors and process adjustments and readings to the accounts.
• Records and processes client programs and products. Serves as an Expert in a variety of products/services area.
• Ensures accurate maintenance of records and complete documentation of all accomplished work.
• Researches and obtains resolution of a variety of complaints and issues.
• Proactively maintains and enhances an ongoing relationship with Customers and contractors.
• Ensures all customer complaints are recognized, recorded and acknowledged and resolved efficiently.
• Alerts appropriate staff of any potential Customer Services problems or issues.
• Performs a variety of Customer Care duties and accountabilities as business need dictates.
• Develops strong working relationships within the team and demonstrate uncompromising commitment to client.

Customer Service Representative, Nov.12, 2007 – May 20, 2008
Parlance System Inc- Makati City, Philippines
• Responsible in answering telephone calls and assisting the customers in paying their bills, ordering a pay per view movie, performing technical troubleshooting, scheduling an appointment for installation of said product and offer new television programming.

Physical Therapist, Oct. 1, 2003 – Oct. 30, 2006
Hospicio de San Jose – Quiapo Manila, Philippines• Provide and teach therapeutic regimen that lead and support the patient to attain functional independence.
• Evaluate the patient’s skill within the community and train the patient in modified strategies and the use of equipments when necessary.
• I submit progress / discharge reports to the physicians and other referral source on a regular basis.
• And educate the patient on home exercise program and always practice safety precautions.

Team Member, Oct 1997 – Mar 1998
SePhil Amusement – Makati City, Philippines
• Responsible to provide information about facilities, entertainment options, rules & regulations to patrons and give assistance to those who encountered games related problems.
• Sell and serve refreshments as well. Monitor activities to ensure adherence to rules and safety procedures.

Training Standard First Aid Training
National First Aid Council Singapore
Date of Expiry: 14 November 2019

CPR + AED Provider Training
National First Aid Council Singapore
Date of Expiry: 14 November 2019

Mealtime Management – Eating, Drinking and Swallowing
IASSIDD Academy on Education, Teaching and Research, Singapore


Mohsin Bin Zulimran
Senior Occupational Therapist
THK Therapy Services, Singapore
Cellphone#: +6582925151 / email ad: [email protected]

Lim Mei Fung
THK Therapy Services, Singapore
Cellphone#: +6590700739/ email ad: [email protected]

Rely Jane Doria Dulay
THK Therapy Services, Singapore
Cellphone#: +6593601515 / email ad: [email protected]