MARK LOUE P. MERCADO

557 Natividad St. Brgy. Plaridel

Llanera, Nueva Ecija

09569053471

[email protected]

F&B EXECUTIVE

■ Objective – To work as a COACH, TEAM LEADER or a SERVICE REPRESENTATIVE/WAITER in a challenging environment, contributing enthusiasms,dedication,responsibility and a good work ethic ,combined with a desire to utilize my customer service skills obtained through experience as a coach/server/ team leader in YABU THE HOUSE OF KATSU( STANDARD HOSPITALITY GROUP).

■ Professional Experience

F&B EXECUTIVE

• YABU THE HOUSE OF KATSU , Lower Ground Floor Robinsons Magnolia , Quezon City, Philippines

July 07, 2015- February 23, 2018 (JAPANESE RESTAURANT)

JINJOO KOREAN GRILL , SMX MEZAZINE 2ND FLOOR EXECUTIVE LOUNGE PASAY CITY,PHILIPPINES
MAY 02, 2018 – PRESENT

Job description
* Worked in coordination with other departments to ensure that customers get quality service and satisfaction.

* Maintained serving standards and followed all regulations while performing duties.

*Provided the customers with a pleasant dining experience and quality service.

* Conducted final check of food items prior to serving customers to ensure quality maintenance.

* Team Leader with a proven ability to train, motivate and supervise others to achieve established goal

Skill Sets, Strengths and Qualifications
Multitasking – Able to serve more than one customer at a time and handle multiple tasks.
Sales and marketing skills
Ability to work for long hours, holidays and weekends.
Ability to work-in and lead a team
Timely resolving the customer issues, Good judgment, problem solving and interpersonal skills.
Participate in taking supply inventory
■Educational Background

TERTIARY                 : NUEVA ECIJA UNIVERSITY OF SCIENCE     AND TECHNOLOGY

BS IN HOTEL AND RESTAURANT MANAGEMENT

SUMACAB ESTE, CABANATUAN CITY

S.Y: 2011- 2015

SECONDARY : LLANERA NATIONAL HIGH SCHOOL

BRGY, BAGUMBAYAN, LLANERA, NUEVA ECIJA

S.Y: 2007-2011

PRIMARY               : LLANERA CENTRAL SCHOOL

BRGY BAGUMBAYAN, LLANERA, NUEVA ECIJA

S.Y: 2001-2007

TRAININGS/SEMINARS ATTENDED:

SEMINAR                                 PLACE.                       INCLUSIVE DATE.

Hazard Analysis Critical Control Nueva Ecija College, auditorium.        July 9, 2011

Point System

Bartending seminar             Nieto Hall, farmers’ Training Center,     November 27, 2011

NEUST Sumacab Campus,

Cabanatuan City

Job Opportunities in Hospitality Nieto Hall, Farmers’ Training Center,     December 10, 2011

Industry       NEUST Sumacab Campus

Cabanatuan City

Front Office and Housekeeping Bellevue Manila Hotel, Alabang     January 27, 2012

Muntinlupa City

Annual Leadership Training San Isidro, Zaragosa, Nueva ecija     July 27 – 28 2012

Shipboard Familiarization .                /V ST. IGNATIUS OF LOYOLA                   Sept. 29, 2012

2GO TRAVEL

Hotel familiarization, Tour           La Carmela de Boracay Resort Hotel       September 29

Hosting, Events management   station2, Boracay Island         October 01, 2013

And housekeeping Malay Aklan

Baking seminar           Nieto Hall, Farmers’ Training Center         Sept. 23, 2013

NEUST, Sumacab Campus

Cabanatuan City

Events Essentials           Nieto hall, Farmers’ Training Center,         January 14, 2013

NEUST Sumacab Campus

Cabanatuan City

Barista Seminar           Nieto hall, Farmers’ Training Center,       February 10, 2014

NEUST Sumacab Campus

Cabanatuan City

Seminar on Professional and.          Amphi Theater, NEUST                     Sept. 26, 2014

Personality Development         Sumacab Campus

Cabanatuan City

Pre-employment orientation           Dona Asuncion G. Romulo                       March 11, 2015

2SEMINAR                       Memorial hall, neust, Cabanatuan city

English Language and Culture           Old capitol bldg., Burgos Avenue,           March, 16 2015

Cabanatuan City

PERSONAL INFORMATION:

Age :    23 years old

Gender                                  :    Male

Date of Birth :    September 4, 1994

Civil Status :    Single

Nationality                 :    Filipino

Religion                                 :    Aglipay

Height                   :    5’ 8

Languages Spoken         :    Filipino and English

CHARACTER REFERENCES:

WACKS C. LAYLO                                             JINJOO PHILIPPINES                                    09278372845

(OPERATIONS MANAGER)

DAVID PANGILINAN   YABU THE HOUSE OF KATSU                                     09052706341

(RESTAURANT GENERAL MANAGER)

REYCHELLE BAUTISTA                   JINJOO PHILIPPINES                                   09058050378

( SUPERVISOR)

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

MARK LOUE P. MERCADO