MARK ARTHUR D. MONTES
Gayathi, Abu Dhabi, UAE
E-MAIL: [email protected]
MOBILE: 0569501017
SUMMARY OF QUALIFICATIONS:

An independent, team player and self-motivated individual with good written and communication skills, able to establish rapport with customers and colleagues at all organizational levels.
With experience in documentation, report writing, retailing and customer service.

SKILLS:
Good written and communication skills with leadership ability, adding value to every task.
Internet knowledge and basic MS Office applications such as Word and Excel.
Retail Pro for the till point/ POS.

EMPLOYMENT HISTORY:

Company Name : Sun and Sand Sports
Dubai, UAE
Position Title : Cashier
(March 2014 – Present)
Specialization : Customer Service, Retail

Duties and Responsibilities:

Greet customers as they enter store premises.
Process cash, credit card and gift voucher transactions.
Helps Sales Assistants in pricing and tagging items.
Records key performance indicators of each staff.
Helps Sales Assistants in packing items for pullout.
Checks security antennae alarm several times a day.
Checks security tags once a day.
Checks and updates price tags regularly.
Accomplish daily sales report at the end of the day.
Prints POS and CCM reports at the end of the day.
Recommend, help locate, or obtain specific products based on customers’ needs or preferences.
Describe merchandise and care of the same to the customers
Work with merchandiser in arranging displays from new delivery
Cleaning store premises from time to time.

Company Name : Sun and Sand Sports
Dubai, UAE
Position Title : Sales Assistant
(February 2014)
Specialization : Customer Service, Retail
Duties and Responsibilities:

Greet customers as they enter store premises.
Recommend, help locate, or obtain specific products based on customers’ needs or preferences.
Describe merchandise and care of the same to the customers
Obtain specific items in the stockroom.
Work with stock controller in replenishing stocks from delivery.
Work with merchandiser in arranging displays from new delivery
Replenish displays in the shelves and gondola
Placing customers’ orders on the cashier counter.
Cleaning store premises from time to time.

Company Name : Lee Jeans Philippines
Quezon City, Philippines
Position Title : Retail Salesperson
(June 2012 – June 2013)
Specialization : Customer Service

Duties and Responsibilities:

Greet customers as they enter store premises.
Recommend, help locate, or obtain specific products based on customers, preferences.
Describe merchandise and care of the same to the customers
Hand-out flyers to mall shoppers whenever there’s a special sale in the store.
Work with merchandiser in replenishing stocks in the stock room.
Replenish displays in the shelves and gondolas.
Placing customers’ orders on the cashier counter.
Cleaning store premises from time to time.

Company Name : San Dionisio Credit Cooperative
San Dionisio, Paranaque, Philippines
Position Title : Account Management Clerk
(Jan 2011 – May 2012)
Specialization : Loan Application, Documentation and Customer Service
Duties and Responsibilities:

Assess the member’s viability to avail a loan based on his/her membership standing, credit limit and available credit that may be granted.
Coordinate with the member’s Account officer or check up on the previous transactions or package to know whether he or she has enough collateral.
Encode loan application with print-outs such as Loan Note, Disclosure Statement on Loans/Credit Transactions, Chattel Mortgage and Affidavit of Ownership.
Facilitate Loan Insurance of each transaction and document the same.
Documents each and every transaction in a log book.
Create P.O.S. slip and forward the same to the cashier.
Receive, check the adequacy of member’s pre-requisites, document the same and forward it to the respective account officer at the end of the day.
Handle phone calls regarding loan applications.
Various cooperative volunteer works such as disbursement of foods and drinks to PT Leaders, assist members in their respective precinct in the annual election, assist awardees in the SDCC Anniversary and campaign for the Cooperative party list.
Company Name : First Advantage
Alabang, Muntinlupa, Philippines
Position Title : Report Writer
(March 2006 – April 2008)
Specialization : Report Writing, Data Enty

Duties and Responsibilities:

Compare the accuracy of data entry against the data submitted by the job applicant in a PDF format.
Collate the data gathered by the Education, Employment and Database Agents into a report form.
Submit reports to the respective Client Manager.
Coordinate with Account Manager and Agents from other countries regarding specific case (job applicant).

Company Name : Philippine Amusement and Gaming Corporation (PAGCOR) Ermita, Manila, Philippines
Nature of Business : Gaming & Amusement
Position Title : Bingo Monitoring Clerk
(December 2002 – September 2005)
Specialization : Sales Report, Customer Service, & Documentation

Duties and Responsibilities:

Supervise the bingo operation in accordance with company’s policies and procedures.
Make sure the set of Bingo balls to be used is within specified weight.
Check the Bingo cards to be used for a specific date prepared by the Card Custodian.
Make Sales Report after every session.
Make Daily Sales Report at the beginning of the day.
Fax Daily Sales Report every Wednesday and Sunday to the Satellite Office
Prepare Monthly Sales Report at the end of the month and deliver it personally to the Satellite office.
Updates daily Jackpots and ball brackets.
Check the winnings/losses of every E-Bingo machine against the hard and soft meter and cashier’s prize fund.

EDUCATIONAL ATTAINMENT:

College : Bachelor of Science in Business Administration, Major in Business Management
June 1997 – March 2001

De La Salle University Dasmariñas
Dasmariñas, Cavite, Philippines