Purok Bagong Sikat
Bgy. Concepcion
Puerto Princesa City
Palawan, 5300
Philippines
E-mail add: [email protected]
Mobile No: +63977-461-9692

CAREER OBJECTIVE

To become an expert in the field of Hospitality Industry Management and provide better customer satisfaction and work towards achieving the goals of the organization.

INTEREST

Meeting new people from different culture, photography, water sports activities, swimming, cooking and baking.
WORK EXPERIENCE

Guest Service Officer / Butler
El Nido Resort’s Pangulasian Island
February 2015 – Present

Responsibilities:

 Meets and greets arriving guest and bids them farewell as they leave.
 Welcome guest as they check-in and out and perform necessary services.
 Preparing registration form, welcome card, waiver form, Wi-Fi password and special guest request upon arrival.
 Driving the guest using club car for a short tour within the resort and assist them with their needs and escort them to locations within the resort by their request.
 Register guest upon arrival and ensure all information on the registration card is properly filled up.
 Facilitate of Rooming-In procedure by explaining the amenities and complimentary inside the room and helping them to arrange their activities during their stay.
 Review arrivals and departures, updating and profiling registration form.
 Provide information and Inform guests on resort facts amenities, resort services, activities, local information and different Island that they can visit.
 Attends to guest’s complaints, inquiries and request.
 Answers inquiries pertaining to Guest Relations services and general information.
 Provides all services including, lost luggage, room changes, lost and found services, printing and issuing guest card, and broadcasting announcements.
 Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and actively listening.
 Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.
 Maintains knowledge of the resort’s events and special functions in order to provide guests with accurate information to answer questions and handle special request.
 Work closely with the house keeping department in the keeping room states report up to date coordinates request for maintenance and repair work.

PERSONAL DETAILS
Age: 24
Birth Date: March 11, 1992
Birth Place: Bgy. Concepcion, Puerto Princesa City, Palawan
Gender: Male
Nationality: Filipino
Religion: Baptist
Height : 5’7’’
Weight: 64kg.
Marital Status: Single
Language: Tagalog, English
EDUCATIONAL BACKGROUND

Tertiary:
PALAWAN STATE UNIVERSITY
Tiniguiban Heights, Puerto Princesa City
Bachelor of Science in Hospitality Management
June 2011- October 2014

Secondary:
SAN RAFAEL NATIONAL HIGH SCHOOL
Bgy. San Rafael, Puerto Princesa City
2004 – 2009

Primary:
CONCEPCION ELEMENTARY SCHOOL
Bgy. Concepcion, Puerto Princesa city
1998 – 2004

TRAININGS AND SEMINARS
Basic Entrepreneurship Course
TESDA – Puerto Princesa School of Arts and Trades
Bgy. San Rafael, Puerto Princesa City, Palawan
October 21 – October 22, 2014

Bread making leading to Bread and Pastry Production NCII
TESDA – Puerto Princesa School of Arts and Trades
Bgy. San Rafael, Puerto Princesa City, Palawan
October 13 – October 22, 2014
SKILLS

 Have basic knowledge in Opera System
 Can operate basic computer have knowledge in MS Word/ MS Excel and Publisher.
 Adaptability
 Interpersonal skills
 Strong communication and organizational skills
 Has good listening skills
 Problem resolution skills
 Ability to work under pressure and multi-tasking.
 Passionate and creative in cooking and baking.
 Positive, dynamic, flexible and can work efficient effectively either individual or with a team, tactful, enthusiastic and initiative.
CHARACTER REFERENCES

Name Position/Address

Ms. Czarina Rancap : Assistant Front Office Supervisor
Elnido Resort’s Pangulasian Island
Elnido, Palawan
Contact No. +639175566338

Mr. Mark Jason Ople Buluran : Fitness Supervisor
New World Makati Hotel
Makati City
Contact No. +639369220421

Ms. Ehlgee Bulanadi : Assistant Front Office Manager
The Manor Hotel
Camp John Hay Baguio City
Contact No. +639175143231

I do hereby swear that all the information stated above are true and correct.
MARK ANTHONY C. AURELIO
Applicant