Mark Anthony Mondares Parica                                      Computer Science

Email Address: [email protected]                              Bachelor’s Degree

Mobile No: +971567440665

Career Objective: To be associated in company where I can utilize my skills and gain further experience while enhancing company’s productivity and reputation.

Areas of Expertise:

aImplementations                      aData Migration & Integration                       aCustomer Service

aData Analysis                             aBilling Process & Reconciliations                aReport Automation

aGeneral Accounting                  aClaims Investigation                                    aAdministrative Works

Summary

·       Dedicated and accomplished professional with around 7.5 years of experience managing of data processing and improvements, accounting implementations, software testing, claims services and functions. Administrative duties and Staff support providing subject matter expert knowledge in the production floor to develop high-performing team members.

·       Have a good 6.6 years of experience working in Accounting, Insurance, Shared Services and Business Process Outsourcing/IT Software industries.

·       1-year experience working in Engineering Contractor under Accounting payroll and Document Control and 1-year experience in Customer Service providing wide range support for customers.

Proven skill in persevering to solve problems and highly driven, organized, motivated and eager to contribute strong analytic, quality skills.
Unique combination of expertise in Data Processing, Report Automation, Excel and MS Office Applications.
Technology Summary

Programs and Databases: SQL, Tally ERP, Lotus Notes, Salesforce, ITIL, Macros

Spreadsheet and Communications: Microsoft Office 365, Advanced Excel

Projects

Project Team Leader (October 2015 to January 2016)

Accounting Migrations General Ledger Detailed Macro Tool

The project aims to improve the process of import and csv files to save time, eliminate errors and standardize the accounting migration process for General Ledger Historical imports to OneSite Accounting, thus, the migrations team has save $9,500 per year.
Experience & Notable Achievements

RealPage – 2nd Floor RBC Tower 3, Ortigas, Pasig City, Philippines (January 2014 – September 2016)

Implementation Specialist

–          Conduct quality assurance of data migrations prior to release to the customer. Ensure that data conversion assignments are completed as scheduled and accurately each week. Support with assigned implementation representative to ensure a successful conversion and notify management of any complications, missing data or system defects that might delay the conversion. Check all order forms came from clients to salesforce and do necessary billings.

Achievements:

·       Awarded for Innovation & Extra Mile for creative solutions, develop new approaches for problem solving and perfect Key Performance Indicators both internal and external and demonstrate unwavering commitment to work.

·       Awarded for Ambassador for Perfect Attendance with no record of tardiness and unscheduled absences. Communicates effectively with peers, leaders, counterparts and clients.

·       Awarded for Workhorse/Excellence Annual Award recognized by the company for being consistent top performer of the implementations team, showed consistency in demonstrating the right attitude towards work. Ensures that all tasks assigned are done accurately, on a timely manner and helped in the productivity and Service License Agreement of the team.

_____________________________________________________________________________________

Freelance Excel Trainer and Stocks Trading (September 2011 – January 2014)

–          Concepts covered in tutorial include formulas, formatting, graphing, chart and table creation. Also, student learn how to make changes to an existing worksheet as well how to format new worksheets and develops skills in graph development and modification, the addition of graphic elements, and the customization of entire workbooks. Buy and sell stocks using etrade.

_____________________________________________________________________________________

KAK Partner’s & Sons Company–P.O. Box 631 Jubail City, Kingdom of Saudi Arabia (April 2012 – March 2013)

Accountant Secretary/Document Controller

–          Manage and assist accountant with administrative duties as request to match, batch, verify and code invoices from creditors, subcontractors and suppliers based on the purchase and input into the system. Assist in the update and preparation of various reports Monthly project update, distribute payroll for employees and completion of necessary statistical reports as requested.

Achievement:

·       Develop and Implemented a master list of updated vendor and suppliers in purchasing orders and Addressed administrative problems, overcame communication and cultural barriers. Advise admins of best plans to meet their needs and followed up to ensure satisfactory resolution.

_____________________________________________________________________________________

Convergys – 4th Floor Glorietta 5, Ayala Avenue, Makati City, Philippines (November 2010 – September 2011)

Customer Service Representative

–          Provide a wide range of support for customers experiencing cellular phone issues.

Achievement:

·       Achieved customer satisfaction and maintained company loyalty.

_____________________________________________________________________________________

Accenture – 11th & 12th Floor, Cybergate Tower 1, Pioneer St., Mandaluyong City, Philippines (September 2007 – June 2010)

Senior Data Analyst

–          Conducts an exhaustive investigation of the claim for establishing and localizing liability which involves gathering of facts/documents to support findings. Ensure that top claims issues are reviewed and provide quality customer service that meets the needs and expectations.

–          Research and provide supporting information and explanations detailing revenue rate variances then create and review daily business report to monitor efficiency. Secure various approvals and related documents for accounting for final processing.

Achievements:

·       Awarded for Most Outstanding Analyst closing most NPAB accounts with least BBL backlog and recognized by United States onshore counterparts.

·       Promoted to position of roaming support; assisted other employees and contributed training of new hires. Increased overall workplace efficiency by providing technical knowledge support in the production floor to develop high-performing team members.

Education

Bachelor of Science in Computer Science – National College of Science and Technology (2003- 2007)

High School – Maranatha Christian Academy (1998 -2002)

References Upon Request