MARK JERBY PASCUA JAVIER

Address:          Afra Bldg, Al Rigga St., Deira, Dubai

United Arab Emirates

E-mail:             [email protected]

Mobile:            0569510318

Objective:    To obtain a challenging position in a dynamic institution that will utilize my skills and experiences and enable me to use and further develop my skills and knowledge which will contribute to my professional growth and advancement.
WORK EXPERIENCE

Customer Service Representative    MV Santiago Medical Center

Trece Martires City, Cavite, Philippines

July 2015 –  August 2016

·         Implores professional hospitality in communicating with clients and assisting them in the completion of all the necessary documents needed.

·         Performs first-hand assessment about the condition of the patient and refer accordingly to the concerned doctor.

·         Coordinate for cases of insurance requiring approvals and do the necessary thereafter.

·         Secure client’s file with utmost privacy and order and facilitates interdisciplinary procedures as needed.

Call Center Agent                              Convergys (Stream Global Services)

Mandaluyong City, Philippines

July 2012 – June 2015

Diamedix Technologies Inc. (BPO)

Makati City, Philippines

May 2011 – May  2012

·         Resolves and communicates customer complaints via phone, email, or social media.

·         Cordially greets customers and ascertain problem or reason for calling.

·         Takes payment information and other pertinent data such as addresses and phone numbers, and assists with placement of orders, refunds, or exchanges.

·         Answers questions about warranties or terms of sale and suggests solutions when a product malfunctions.

·         Handles changes in policies or renewals and informs customer of deals and promotions.

SUMMARY OF QUALIFICATIONS

·         Accomplished Bachelor of Science in Nursing with remarkable knowledge, skills, and attitude.

·         Excellence in using the English language with proficiency necessary for successful handling of clients coming from diverse countries.

·         Knowledge and experience in using Microsoft Office (Programs such as Microsoft Word, PowerPoint and Excel).

·         Ability to adapt and work in a multi-cultural environment.

·         High tolerance for stress, and initiative to learn; with keen attention to details and enthusiasm.

EDUCATIONAL BACKGROUND

Tertiary                       UNIVERSITY OF PERPETUAL HELP SYSTEM JONELTA

2005 – 2009                San Gabriel, General Mariano Alvarez, Cavite

Graduated, Bachelor of Science in Nursing

PERSONAL DETAILS

NATIONALITY:                         Filipino

DATE OF BIRTH:                      29/September/1988

CIVIL STATUS:                          Single

VISA VALIDITY:                        January 6, 2017 (Tourist)