Mark Jayson D. Bona-oy

Bldg. 2 Unit 105 Filinvest Socialized Housing
Filinvest Alabang, Muntinlupa City
Mobile: +63995-583-29-58
E-mail Address: [email protected]

Career Objective

Seek to work in an environment that will challenge me further while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my work experience to a growing mortgage industry.

Personal Information

Gender Male
Height 5’5”
Weight 165 lbs.
Religion Roman Catholic
Date of Birth December 29, 1989
Age 29 years old
Place of Birth Marikina City
Civil Status Single
Nationality Filipino
Language/ Dialects Spoken Filipino, English

Educational Background

Tertiary Level
2007-2009 Associate Degree in Web Page Design
AMA Computer Learning Center
New Alabang Centro Alabang, Muntinlupa City

Technical Skills

o Operating System Installation (Win 98, XP, 2000, 2003 Server)
o Network Installation (Wireless, Peer to Peer Configuration)
o PC Troubleshooting
o MS Office
o Web Page Design
o Flash Animation
o ASP.VBScript

Work Experience

• Corporate Holdings Management Inc. – Las Pinas
o MIS Technical Support Staff – OJT (August 2008 – November 2008)
 Responsible in assisting software and hardware concerns around the office premises.
 Trouble shooting of office computers and network structure.
 Monitoring of computer peripherals such as the number of working and defective monitors, CPU’s, cables, printers, modem, router, CD’s etc.

• American Data Exchange – Las Pinas
o Business Processor Associate (May 2009 – May 2010)
 Key-in accurately pertinent information of an order into the client- supplied application in accordance with the given project specifications.
 Checks accuracy of encoded data before proceeding to the next field or order.
 Adheres to the channel’s standard operating procedures and work instructions.
 Attends project orientation, job-related training, and/or other company-initiated training when necessary.
 Reports all issues encountered with client-supplied applications to immediate superior.

• JPMorgan Chase & Co. – Net Plaza Taguig
o Illogical Conditions – Operations Specialist (May 2010 – August 2012)
 Responsible in reviewing exception reports from different department in the Home Lending group and should correct all illogical codes in MSP immediately for accurate credit bureau reporting.
 Ensure that all codes in MAS1/USR4, MAS1/COL2 and SAF1 are all synchronize and validate codes by reviewing modification documents sent to the borrower which can be found in Lenderlive and validate decisions both for MHA/CHAMP denial and modification type in Agent Desktop.
 Validates a loan is if it is on Trial, Final and Complete modification. Specialist are to escalate loans that are exemption to the CBR procedures and loans with undetermined modification/denial type.
 Validate correct denial letter and modification type sent to the borrower and access AD Denial Report.

o Consumer Loan Document Specialist (August 2012– August 2013)
 Ensure receipt of all documents required to perform the various Real Estate Settlement Procedures Act (RESPA) and Truth in Lending Act (TILA) reviews to ensure compliance by the correspondents.
 Validating the accuracy and completion of mortgage documents.

o Customer Assistance Operations Specialist (August 2013 – Present)
 Responsible for analyzing document for Loan Modification as Document Chasing.
 Communicate and follow-up with loan councilor if additional documents are required.
 Review income documents provided by customer to ensure they meet all requirements.
 Sending accurate Missing Item Letter to customer if additional documents are required.
 Referring the file to underwriter once file is Complete and Perfected with all necessary Order Outs.
 Work special project and other duties.
 Submitting bright ideas for system enhancement or procedural improvement.

Character References

Barbie Garcia MB PHL Team Leader
JPMorgan Chase & Co.
17F Net Plaza, 31st Street corner E Square Zone, Crescent Park West, Zamora Circle, Bonifacio Global City, Taguig City

Billy Ortiz MB PHL Team Leader
JPMorgan Chase & Co.
17F Net Plaza, 31st Street corner E Square Zone, Crescent Park West, Zamora Circle, Bonifacio Global City, Taguig City