Marlon Medalla Dy

Address:Curva St. Barangay Bantug, Science City of Munoz,Nueva Ecija, Philippines 3119
Number: +639177351325 Best time of day to contact:10AM PST
E-mail: [email protected] Skype ID:dwainne17
Date of Birth:Mar. 17, 1987 Place of Birth: Nueva Ecija, Philippines
Country of Citizenship: Filipino Country of Residence: Philippines
Gender: Male
Field of Training Desired: F&B/FO
Length of Program desired: 12 months
Date available to start training:Novemebr 2018
Video CV:https://bit.ly/2OsLnaG
Education
Our Lady of Fatima University (Nueva Ecija Colleges) Nueva Ecija, Philippines
Bachelor of Science in Hotel and Restaurant Management (06/05-04/09)
Maria Lourdes L. Sadie +639955867847/(044) 9402191
[email protected] https://www.fatima.edu.ph
Classes Taken at School/University Relevant to Desired Training:

Introduction to Hospitality Management
Hotel Operations
Food and Beverage Service Management
Food and Beverage Operation and Events Management
Front office and Guest Relations

Experience
Knot Just An Event Nueva Ecija, Philippines
Event Assistant Coordinator/Reception Manager (08/16-Present)
Modesto L. Jose +639778210660/+639321778974
[email protected] https://www.facebook.com/knotjustanevent
Liaising with clients to determine needs, preferences, and providing updates on event planning
Ensures events’ merchandise, facilities, and security
Work with the event coordinator in the preparation of events’ financial report
Coordinate with the marketing team to come up with best marketing strategy for an event
Assist in the supervision and coordination of staffing and ongoing activities
Winford Manila Resort and Casino Manila,Philippines
F&B Acting Manager (Task Force) (12/15-03/16)
Mr. Armando De La Paz +639178788276/(+632) 9088000/(+632) 9088888
[email protected] https://www.winfordmanila.com
Handling budgets, planning, creating schedules, and supervising operations
Plan activities and delegate responsibilities to achieve the most efficient operating model
Manage budgets/expenses, analyze and interpret financial reports, and monitor sales and profits
Develop and implement an intuitive and efficient marketing strategy to promote the hotel
Customer relations including providing information, responding to complaints, problem resolution
Coordinate with external parties such as suppliers, travel agencies, event/conference planners etc.
Deal with maintenance issues, shortages in staff or equipment, renovations, etc.
Inspect facilities regularly and enforce strict compliance with health and safety standards
Ensuring compliance with health and safety legislation and licensing laws
Resorts World Manila Manila, Philippines
F&BSupervisor (Bar360 and Genting Club) (09/12-05/16)
Armando De La Paz +639178788276/(+632) 9088000/(+632) 9088888
[email protected] https://www.rwmanila.com
Handling VIP Banquet Events for VIP Guests Members of Genting Club
Addressed guest concerns, requests, or issues either individually or by enlisting the help of others
Coordinate communication from the management to the staffs regarding operation standards
Collaborate with the management/staff to develop and carry-out ideas and procedures to continuously improve department performances/guests services
Responsible for daily shift operation (e.g.,overseeing the department, create schedule of staff, conduct shift briefings, ensure shift coverage)
Coordinate with the management to ensure that the hourly associates are provided with necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)
Enforce compliance with LSOP/SOP (e.g., Safety, OSHA, Food Standards)
Resorts World Manila Manila,Philippines
F&B Service Ambassador/Team Leader (08/09-08/12)
Mr. Armando De La Paz +639178788276/(+632) 9088000/(+632) 9088888
[email protected] https://www.rwmanila.com
Greet guests, escort them to their seats, and hand them menus;Explain menu items and specialties
Take and serve orders; Keep tables and dining areas clean and set for new diners
Answer guests inquiries; Ensure excellent customer service
Help colleagues during busy times to improve workflow
Skills/Qualifications
Languages & Level: Filipino/English fluent
Computer Skills: MS Office
Special Awards/honors/certifications:NC II in Events Management 2017; Loyalty Award5 year Service AwardeeResorts World Manila2014; GOLD MedalistTable Set-up Category 2014; Bronze MedalistTable Set-up Category2013; GOLD MedalistTable Set-up Category 2012
Activities and Interests
Running,listening to music, cooking, reading books, watching movies, dogs, and trying different kind of foods

Introduction Letter
My first job experience was in 2009 as one of the pioneering staff of the first integrated tourism destination in asia, the Resorts World Manila, a casino hotel where I served as a Waiter/Service Ambassador. It is a very big privilege for me to be part of this company which had equipped me to be an efficient staff in the industry.

Being a Service Ambassador/Waiter is like a bootcamp for staying calm under intense pressure. From attending guests from several tables demanding everything just to make them feel comfortable and satisfied. These insane levels of high-pressure and multi-tasking work has taught me to be more flexible and attentive in giving high quality service that is evident in all of the operation. I also learned the value of teamwork and effective communication. It is through communicating calmly and efficiently even under pressure.

After 2 years of being a service ambassador, the management saw my potential for higher post; hence, I became part of the management team. I never wasted the chance they had given me. I work hard twice more to pass all the test and task given me. After six months of training I became a Restaurant Supervisor where feeding my mind and heart of knowledge in guests services were widened.

As a Supervisor, I set goals to help and share my knowledge and experiences to my staff. I had set services improvement programs, self-motivations and personality development trainings for them. I motivated them to work hard for their families and their future. I also made sure that they are fully equipped in rendering high quality services. Moreover, I help my colleagues in handling events in the hotel. The management recognized that and they have decided to give me another task which was to be part of Banquet Team as additional Management Task Force.

Being a Supervisor, my bosses also pushed me joined inter-hotel competition like the National Food Showdown: Professional Table Set-up Professional Category. Being equipped with right skills and talent, we won in the competition for three consecutive years, from 2012 to 2014. Those accomplishments made me recognized more by the management. Humility aside, I found myself as a hardworking and flexible employee who didn’t mind working more than the regular hours. I then became an Acting Manager of the Task Force in Winford Hotel Manila which is under the big umbrella of Resorts World Manila. I handled a team who were responsible in guest service for the opening. I trained my staff and monitor them until soft opening day. Surprisingly, the management extended my service in monitor sales and needs for the restaurant and bar in the casino area.

I am applying in your hotel to contribute my current skills in attending to guests’ needs. It is my goal to deliver my responsibilities as part of F&B Department or any position that will be given to me to the fullest satisfaction of your hotel. Moreover, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as part of the management. My goal is to become the point person for any position within the company, utilizing and building upon my skills in customer service and operating by continuously contributing to the company and seeking out professional development. Also, this is not for me alone but for my family as well. I want to provide for my family to give them better future.

I want to be part of your company because I am always eager to learn and explore new things and reach for “the next big thing” in my life. I am encouraged by my family to reached for my dreams and set goals right for my future. However, the idea of going outside of the country and entering an entirely new platform was challenging but yet exciting Also, I want to gain additional experiences and knowledge regarding international standards.

As a graduate of Bachelor of Science in Hotel and Restaurant Management at the Nueva Ecija Colleges (now Our Lady of Fatima University), I am really passionate in hospitality and quality services. My three-year experience of being a waiter and four-year experience as a Restaurant Supervisor at Resorts World Manila has prepared me to be an additional workforce in your company.

I believe having internship experience, whether it will be a few months or a year, will make me a better professional in this kind of field. I look forward to be exposed to actual tasks and challenges and real-world experience.

I do hope for your kind consideration in giving me a chance to showcase myself to be part of your company. Thank you very much and God bless.