Marlon Robielos
5 A C. Aguinaldo Street, Project 4, Quezon City,
Philippines
E-mail Address: [email protected]
Cell: 0917-741-9899
QUALIFICATIONS:
Extensive training and experience in paralegal, clerical job, technical support representative, and security oriented work, hardworking, self-starter, self-motivated and growth oriented, knowledge in using Microsoft word, Microsoft excels and PowerPoint presentation.
Position Desired: SYSTEM DEVELOPER – MANILA
Employment Record:
Technical Support Representative (Sept. 9, 2013 to Present)
Transcom Philippines
Edsa Branch
Samsung US (Technical Support AV) and Samsung New Zealand (Technical Support and Product Liability for WG, BG, HHP, IT; Email and Chat Support Representative, and Remote Management)
: Job Description
: To take calls re troubleshooting for BG, WG, IT and HHP
: To handle email and chat support whenever necessary, assigned by the Operations Manager.
: To troubleshoot wire and wireless connection of internet for BG, WG, IT and HHP.
To create service request if needed for a repair after doing troubleshooting.
:To transfer call to different department concern
: To walk the customer on the installation of different devices.
: To assisst the customer on compatibility of device.
: To handle remote manage the device like TV and HHP.
Technical Support Representative 2 (Sept. 9, 2012 to Sept. 3, 2013)
SME/POC for Abay
Startek Internationals
Time Warner Cable West Texas
: Job Description
:To take calls inquiring about the products like cable, internet and home phone, educate them about the features and benefits.
: To process orders of the customers mail out or pick up.
: To help the customer transfer to the department needed for his/her concerns and locate the store in there state.
: To help the customer with their billing info, credit, adjustment and payment of the account.
: To help the customer find there missing channel if transferred to digital, upgrading the service of the customer.
: To create order for new customer that wants to subscribe to TWC, upgrade service.
Housekeeper (Assign in Helpdesk Phone Operator)
(October 5, 2008 up to September 1, 2011)
King Faisal Hospital and Research Center
: Job Description
:To handle the calls for patient request inside the Hospital.
: To make sure that the Hospital standard is followed.
: To handle inquiry of patients, employees & other departments.
: To do other task assigned to me by my superiors like booking Request and preparation of daily time record of the employees to be submitted in the payroll dept. using Microsoft Excel etc.
Paralegal/Clerk (January 1999 to October 2008)
The Law firm of Robielos and Associates
: Job Description
: To arrange the schedule of the Lawyer.
: To take care of public relations whenever is Necessary.
: To verify records of clients in different Government Agency.
: To create affidavits, pleadings that will be proof read by the lawyer before submitting in courts.
: To take care of the travel booking for all the employees local or international.
: To prepare the daily time record for the payroll of all the employees using Microsoft Excel.
:To maintain a systematic recording and filling of records.
: To make memorandum, agreement and other document needed.
: To handle research and documentation whenever necessary.
Physical Fitness Teacher (Part time from June 2004 to September 2008)
Cross-Mount School
: Job Description
: To teach the students of proper stretching.
: To teach the students of proper weight loss.
: To teach the students of basic self-defense to build the confidence of students.
Clerk and Maintenance Officer (Oct. 1997 to Dec. 1998)
M. Yalung Car Exchange
: Job Description
: To assist in the needs of the customer like preparation of necessary
documents.
: To check records and documents in different Government Agency.
: To handle security and maintenance personnel’s.
: To make sure of the safety and security of the people within the premises.
: To prepare the daily time record for the payroll of all the employees using Microsoft Excel for payroll and inventory of spare parts.
Meat cutter Operator (May 1997 to Sept. 1998)
Pure Foods Inc. San Roque, Marikina City
: Job Description
: To operate the meat-cutter machine and maintain the quality cuts of the product for examination and approval of the Quality Assurance Officer.
: To help when necessary, in the sealing and packaging of the products.
Ballot Box Handler (June 1993 to Dec. 1996)
Presidential Electoral Tribunal
Supreme Court Manila Padre Faura, Manila
: Job Description
: A member of the composite team of military, Comelec and Party representatives tasked to get all ballot boxes containing the ballot under protest from all over the Philippines.
: In-charge of the operation and perform clerical function like filing typing and encoding.
: Submitted reports to the Secretary of PET.
:
Perform other tasked assigned to me from time to time.
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EDUCATIONAL ATTAINMENT
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College :
1990 – 1992 (2nd year 2nd Sem.)
121
:
Business Administration
122
:
Ortañez University
123
Aurora Boulevard, Cubao, Quezon City
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Secondary : 1986 -1990
126
:
University of the East
127
:
C.M. Recto Avenue, Metro Manila
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Primary : 1980 – 1986
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:
Kalantiyaw Elementary School
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:
Kalantiyaw Street, Project 4, Quezon City
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SEMINAR AND TRAINING
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Sept. 9, 2013 Participant
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up to Present :
Samsung America (Audio Visual)
138
:
Samsung New Zealand (Audio Visual, Mobile and IT, Home Appliance,
139
Email and Chat)
140
Transcom Philippines
141
Edsa Branch
142
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July 24 2011 : Participant
145
:
Fire and Safety Training
146
King Faisal Hospital and Research Centre
147
Fire and Safety Department
148
Riyadh, Saudi Arabia
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150
Feb. 6 – 9, 2010 : Participant
151
8 Hours Course :
Seminar on Microsoft Excel Level-1
152
New Horizons Computer Learning Centres
153
C/o King Faisal Hospital and Research Centre,
154
2nd Floor, Life Support Department
155
Riyadh, Saudi Arabia
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August 2 2010
: Nursing Affairs Education on Safety
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King Faisal Hospital and Research Centre
159
Nursing Affairs Department
160
Riyadh, Saudi Arabia
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162
October 12 2008 :
Fire and Safety/Loss Control Orientation
163
King Faisal Hospital and Research Centre
164
Fire and Safety Department
165
Riyadh, Saudi Arabia
166
167
1990 – 1991 : Participant
168
:
Seminar on WordStar ver. 4, 5, 6 Lotus 123, Dbase IV
169
Cora Doloroso Career Centre
170
2nd floor Pines Building
171
2159 C.M. Recto Ave., Metro Manila
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1990 – 1991 : Participant
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:
Seminar on Hotel and Restaurant
175
Jaime Valero’s Manpower
176
Consultancy Training Suite 29 Midland
177
Plaza Hotel M. Adriático St., Ermita, Manila
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Marlon M. Robielos
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Applicant