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Marve Jane Gallemaso Customer Support/Virtual Customer Associate

Philippines, Cagayan De Oro City Marve Jane Gallemaso
Handling incoming customer calls for a businessqueries and complaints.

 

Marve Jane Adripan Gallemaso

Blk. 7, Lt. 5, Scions Subd. Kauswagan,

Cagayan de Oro City, 9000

Contact No. +63935 264 9289

Email Add: [email protected]

 

 

 

EDUCATIONAL BACKGROUND

 

Tertiary Bachelor of Science in Elementary Education

Major in Special Education

St. Michael’s College

(SMC) UnderGraduate

Quezon Avenue, Poblacion, Iligan City

2014-2018

 

Secondary St. Therese Academy

Primary Tomas Cabili Elementary School

 

 

WORK EXPERIENCE

St. Michael’s College at Dean’s Office (SY. 2014 – 2017)

Work Description:

• Student Assistant

• Maintain and manage student files in an organized manner.

• Acted as the public face of the dean’s office working shifts at the reception desk.

• Entered information about students, professors and campus programs in the computer.

• Greeted visitors at the front desk and directed them to the right office.

• Asses’ office supply levels and order as needed.

• Performed varied clerical duties such as filing copying running errands answering the telephone and assisting students.

Teleperformance CDO Customer Service Representative (Sept 25,2018-Apr. 14,2019)

Work Description:

• Inbound Call Center Agent/Customer Associate (3 months Contract)

• Handle clients’ complaints, questions and inquiries concerning products.

• Identifying customers’ needs, clarify information, research every issue and providing solutions.

• Use mechanized systems to handle customer requests and organize as well as complete service orders.

 

TRAININGS AND SEMINARS ATTENDED

February 15, 2017                 HIV Forum

St. Michael’s College

Quezon Avenue, Iligan City

 

January 29, 2017 Biomedical Intervention

Philtown Hotel

Velez –Macahambus st. Cagayan De Oro City

 

September 6, 2016                Seminar-workshop on Preparing Instructional Guide and Materials

St. Michael’s College

Quezon Avenue, Iligan City

 

August 27-28, 2016:               Enrichment for Board Examination

St. Michael’s College

Quezon Avenue, Iligan City

 

October 22, 2015 Handling Children with Neuro Developmental Disabilities:

At home and in School

Macaraeg-Macapagal Heritage House

Timoga, Buruun, Iligan City

 

PERSONAL DATA

Sex: Female

Age: 25 yrs. old

Birthdate: March 17, 1994

Place of Birth: Dumaguete City

Religion: Roman Catholic

Civil Status: Single

Father’s Name: Archiebald A. Gallemaso

Mother’s Name: Mercedita A. Gallemaso

Special Skills: Basic Sign Language Communication Skills

Computer Literature: Microsoft Word and PowerPoint Presentation

Education

June 2014 - March 2018 Batchelor of Science in elementary Education Major in Special Education at St. Michael's College

Experience

September 2018 - April 2019 Customer Service Representative at Teleperformance Cagayan De Oro Philippines