Mary Jane Dio Soldevilla

MARY JANE D. SOLDEVILLA
Blk. 6 Lot 13 Lynville Subd. (Patria Village)
Brgy.del Remedio, Wawa, San Pablo City, Laguna
(+63917 515 6320) ● [email protected]
Civil Service Exam (Professional Level- Passed)

SUMMARY
My work experience is mostly focused in product assembly, quality improvements and customer in a manufacturing and business process outsource companies. It has always been part of my job responsibilities to provide immediate response on the problems encountered by the production and the end product users (customers).

HIGHLIGHTS OF QUALIFICATIONS
Professional
• Strictly complies to report generation and performance documentation
• In-charge of overseeing report generation of other team members.
• Initiates solutions on simple and complex work challenges
• Good written and oral communication skills in English.
• Hardworking, Dependable and a fast learner.
• Can work as an individual or as part of a team.
• Can work under pressure with good output.
• Reliable competency in using computer applications (MS Excel, MS Power point).

Technical
• Expert in preparing final reports in 8D Format, 5 Why Analysis and Fault Tree Analysis.
• Adept in formulating process flow charts and process work instruction manuals
• With working knowledge in Access database, paint shop pro and auditing skill gained through Internal Auditor’s training (TS 16949) & actual process control
• Proficient in using Miniature Relay Testing Equipment such as Softex X-ray Machine, Surfcom Roughness Tester, Miniature Relay Characteristics Tester and screening tester.
• With basic knowledge in Reliability Testers such as High Temperature High Humidity, Low Temperature, Reflow Oven, Thermal Vibration Machine.
• With basic knowledge in AutoCAD acquired through short course from September to October 2017.

EMPLOYMENT HISTORY

Travel Consultant January 2018 – Present
IGT Solutions Alabang

Responsibilities:
1. Processed email and online booking relating to customer queries
2. Processed customer request as per product and process guidelines
3. Call customers to assist in various issues related their reservation and worked on applicable software
4. Adherence to staffing/attendance metrics, process, quality and compliance guidelines

Technical Support Representative August 2017 – November 2017 Teleperformance Philippines

Senior Operations Representative August 2016 – October 2016
Capital One Philippines Support Services Corp.

Responsibilities:
1 Handled inquiries and recommended solutions regarding account related and
Service concerns through chat and calls.
2 Performed active reading to provide accurate solution to the issues of the customer
3 Updated account information as requested by the customer.
4 Understands and comply in company policies and procedures.

QA/QC Assistant Engineer May 2016 – August 2016
BELTONTOTOKU Philippines, Inc

Responsibilities:
1. Conducts verification and judgment for non-conforming parts.
2. Reviews and revises the Appearance Inspection Criteria.
3. Conducts internal process audit.
4. Prepares technical and quality reports (Failure analysis,
5. Lot Acceptance Rate and other reports requires by customers)
6. Conducts monitoring of outgoing inspection data.
7. Ensures the quality of materials delivered by suppliers always meet the specified requirements.
8. Acts as a customer support engineer in handling customer request and requirements.

Quality Control Engineer March 2010 –July 2015
NECTOKIN Philippines (Electronics) Inc. Philippines

Responsibilities:
1. Produced 8D reports that include the root cause investigation, countermeasure and preventive actions of a specific problem.
2. Reviewed and verified the implementation of action items based on customer claim reports and 8D reports.
3. Handled process improvement and checking of implementation based on replies from customer complaints.
4. Issued monthly status of customer complaints and corrective action implementation.
5. Ensured timely generation of reports to the customers.

Production Engineer August 2009- November 2009
Sanritsu Great International Corporation Philippines

Responsibilities:
1. Analyzed root cause of the problem and give corrective action as its countermeasure.
2. Ensured that the production team strictly complies to work procedures, instructions and standards.
3. Analyzed production requirements and maintained good line balancing.
4. Generated regular reports to highlight events on area of responsibility and implemented system to upgrade productivity and efficiency.
5. Led the assembly production group on work priorities and schedules.
6. Trained and guide subordinates on the proper execution of different phases of assigned work station in accordance with the approved procedures.

Production Engineer December 2006 – February 2008
NIDEC Precision Philippines Corporation Philippines

Responsibilities:
1. Strictly monitored that standard operating procedure in production is being followed.
2. Engaged in solving quality issues and providing countermeasures.
3. Submitted quality related reports to immediate superiors on time a timely fashion.
4. Conducted line audit and provided countermeasures.
5. Interacts with production team members and support production line whenever encountered quality related issues.
6. Engaged in promoting imprMARY JANE D. SOLDEVILLA
Blk. 6 Lot 13 Lynville Subd. (Patria Village)
Brgy.del Remedio, Wawa, San Pablo City, Laguna
(+63917 515 6320) ● [email protected]
Civil Service Exam (Professional Level- Passed)