MARY JANE A. ONGCOY
San Vicente, Baclayon,
Bohol 6301, Philippines
Mobile Phone No.: +639394708309
E-mail Address: [email protected]

Desired Position: Food Server/Housekeeper

WORK EXPERIENCES
DINING ROOM STEWARD 19 Jun 2013 – 23 Nov 2018
OCEANWIDE EXPEDITON
Wagenborg Manila Inc.
Pasay City

duties and responsibilities:
• Welcome passengers onboard the ship and accompany them all the way through going to their cabins.
• Help with passengers’ luggage during embarkation and disembarkation day.
• Liable for giving the utmost level of service, cleanliness and sanitation in the dining room as per instruction from the hotel manager.
• Serve food and drinks to the passengers during meal time in the dining room.
• Pay attention to the passenger who has special diet and food allergies.
• Assist passengers with regard to their requests and needs.
• Bus out and clean the tables.
• Prepare and reset up the tables for the passengers’ meal.
• Comply to the Company’s Policy and Guidelines in accordance to IMO(International Maritime Organization).
• Follow to work schedules, Company procedures and regulations as far as uniform, grooming and hygiene are concerned.
• Be thoroughly knowledgeable to respond any emergency duties onboard.
• Attend to all Company mandatory training and safety drill.
• Assist in cleaning passenger’s cabin during turnaround day.
• Do any side duties assign by the superior.

ACCOMMODATION ATTENDANT 28 Jan 2012 – 22 Aug 2012
P&O CRUISES – AUSTRALIA
Magsaysay Maritime Corporation
Kalaw, Manila

duties and responsibilities:
• Responsible for providing the highest standard of service, cleanliness, sanitation and good order in all designated public areas, outside decks or any other areas as designated by the supervisor in accordance with Company Policy.
• Adhere to the advised Company Public Health Policy and Procedures at all times.
• Be Fully trained in chemical handling, MSDS and PPE.
• Assist with turnaround passenger bathroom cleaning as directed and could include stateroom make-up.
• The timely collection, sorting and transportation of garbage according to Company guidelines and assist on turnaround day with garbage collection from the passenger decks The timely collection, sorting and transportation of soiled linen to the lines chutes or main laundry on turnaround.
• Adhere to work schedules, Company procedures and regulations regarding uniform, grooming and hygiene.
• Assist with passenger baggage movement during embarkation and disembarkation.
• Be fully trained and part of the Hit Squad should the task be delegated.
• Respond immediately on receipt of a Code Alpha page or PA announcement.
• Completion of ILO on a daily basis and attend all scheduled training sessions
• Attend all Company compulsory inductions as informed by the supervisor
• Adhere to Company policy including Code of Conduct and Captain’s Standing Orders
• Do any additional work as required by the Accommodation Manager

PUBLIC AREA ATTENDANT 24 Jul 2010 – 25 Nov 2011
MARRIOTT HOTEL MANILA
Newport City Complex, Pasay City

graveyard shift
• Maintain the cleanliness of the areas according to hotel’s brand standard, like:
 dusting thoroughly
 vacuum and shampoo carpet
 polish granite and marble
 strip and wax floor
 wash down and disinfect all comfort rooms
• Apply the Twenty(20) Basic Genuine Care Elements provided by Marriott Hotel
so that associates will be guided accordingly.
• Greet the guests with a sincere smile and a positive body posture Familiarize the cleaning equipment and chemicals to be used
• Report any suspicious looking persons and objects.
• Obey other rules and regulations implemented within hotel premises.
PUBLIC AREA ATTENDANT 30 Dec 2009 – 09 Jun 2010
NEW WORLD HOTEL
Makati City

duties and responsibilities:
• Maintain the tidiness of the area.
• Familiarize the chemicals to be used.
• Strictly follow the wash down procedures:
SSSSRD(Spray, Spread, Scrub, Stay, Rinse and Dry).
• Obey the “Clean as you go” policy.
• Perform other related duties assigned by the supervisor.
• Report any defective fixtures and facilities right away.
• Report any unusual incidents or any suspicious looking person.
• Greet the guests with a warm smile.
• Obey the general rules and regulations inside hotel premises.

ROOM ATTENDANT 25 Sep 2008 – 31 Dec 2008
MANDARIN ORIENTAL HOTEL
Makati City

duties and responsibilities:
• Maintain the standard cleaning procedures of the guestrooms such as:
 Empty trash bins and dispose the rubbish properly
 Strip all the soiled linens and replace them with the new ones
 Clean walls, floors, carpets, and guestroom facilities
 Disinfect toilet bowls using appropriate chemical
• Maintain the standard set-up of the amenities
• Check the condition of the lights and the facilities inside the rooms
and report quickly any defect for an immediate action
• Attend to guest’s request or need and provide it as soon as possible
• Report and surrender items left by the guests at the Housekeeping Dept.
through lost and found section
• Report discrepancies and damages done by the guests
• Perform other related duties assigned by the supervisor

PERSONAL DETAILS
Age : 35 years old
Height : 5’2″
Weight : 127 lbs.
Civil Status : Single
Birhtdate : January 09, 1984
Birthplace : Davao City
Permanent Address : Baclayon, Bohol

EDUCATIONAL BACKGROUND
BS IN COMPUTER SCIENCE Jun 2001 – Oct 2003
BOHOL INSTITUTE OF TECHNOLOGY
Tagbilaran City, Bohol

TRAINING ATTENDED
BASIC PUBLIC HEALTH 30 Jan 2012
STATEROOM CLEANING
Aboard the P&O Cruises – Pacific Sun

MESSMAN/STEWARD COURSE 28 Mar 2011 – 31 Mar 2011
Far East Maritime Foundation Inc.
U.N. Ave., Ermita, Manila
*C.O.C. No. 12130600134363

BASIC HOUSEKEEPING 20 Aug 2007- 25 Aug 2007
OPERATION SKILLS
PRIMEPOWER MANPOWER SERVICES
Edsa cor Agutaya St., Pinagkaisahan, Makati City

REFERENCES
Ms. Lilian Van Meur

Assistant Hotel Manager

Oceanwide Expedition 0048503050702/ [email protected]

Ms. Heide Dohn

Assistant Hotel Manager

Oceanwide Expedtion [email protected]

Ms. Rose Gastador

Housekeeping SupervisorMarriott Hotel Manila (02)5068248