Objectives​

To improve efficiency and effectiveness and to gain more experience in the work field

Background ​

• Keen on details
• Responsible and able to work under pressure.
• Loyalty, trust and integrity are my core values
• Adapts well with co-leagues
• Quality of service to guest is important to me
Qualifications& Skills​

• Excellent in customer service, Basic Front Office, Foodand Beverage,
• Computer Literate, can work with minimal supervision,resourceful and is open-minded
• Have worked with Computer Reservation softwaressuch as Info Genesis RGuest, ResPak, Opera and Agylisis POS System.
• Fluent in English and Tagalog
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Education

​​

S.Y 2011 – 2015​University of St. La Salle, Bacolod City, Negros Occidental, Philippines

Bachelor of Science in Hospitality Management

Concentration: Dinning and Hospitality Services

Courses taken: Basic Front Office, Food & Beverage Service and Skills, Human Resource Management, Menu Planning, Basic Hospitality Accounting, Pastry, International Cuisine, Travel and Tourism Management

S.Y 2007 – 2011​​St. Scholastica’s Academy, Bacolod City, Negros Occidental, Philippines

​​​High School

S.Y 2000 – 2007​​St. Scholastica’s Academy, Bacolod City, Negros Occidental, Philippines

​​​Elementary

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Experience

July 2016​Spectrum – East and NHD

To Current ​Convergys Bacolod

• Customer Care and Internet Support Agent
April 2015 ​Food and Beverage Department

To April 2016 ​Hyatt Chesapeake Bay Golf Resort, Spa and Marina

​Cambridge, Maryland, USA

• Server duties
 

October ​Housekeeping Department

To November 2014​Avenue Suites

​Bacolod City, Negros Occidental, Philippines

• Rooms Division Duties
October​​Food and Beverage Department

To November 2012​L’Fisher Hotel Bacolod

​​​Bacolod City, Negros Occidental

• Server duties and services
_____________________________________________________________________________________Training & Certificates

May 2012​​Basic Life Support and Philippine Life Support

Amity Public Safety Academy, Bacolod City, Negros Occidental, Philippines

Training on Basic First Aid and CPR with AED

July 2013​​Tourism Destination Marketing Workshop

University of St. La Salle, Bacolod City, Negros Occidental, Philippines

​​​Workshop on marketing tourism destinations

April 2014​Student Cruise Program

​MV Superstar Gemini, Starcruises – Singapore

​Workshop and training on Front Office, Housekeeping and Food & Beverage

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Awards & Recognition

2nd Semester

A.Y. 2013-2014​​

• Dean’s List
​Having a grade point average of 1.79

2nd Semester

A.Y  2015

• Best in Paper Presentation
“A Development Study on the Old Bago Brige”

• Outstanding Event Organizer of the Year
• Most Outstanding HM Student
February 2016​

November 2017 to Present

• Recognized in the Medallia Survey giving excellent service to guests.
• Consistent MVP Employee Recipient
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Character Reference

Frederick T. Pe

Owner

Jaunts and Journeys Travel and Tours

(+63)917 547 6353

Miyoung Yang

Assistant F&B Director

Hyatt Regency Chesapeake

(+1) 410 901 6330

Ma. Jesusa C. Cuaycong

Graduate School Librarian

University of St. La Salle

(+63)942 350 9758