mary peter

objective

To develop a career in a professional environment that allows me to present an innovative and creative approach towards achieving tasks and personal objectives while meeting the employer’s expectations, and to be considered for opportunities of professional development and organizational growth by adding value across the board.

Experience

January 16, 2018 till date

SICPA Inks Pakistan (Pvt) Ltd. – Executive Assistant to the Finance Director & Director Operations

·         Fill all sort of Visa forms and travel arrangement.

Operate office correspondence (standard office letters, memos, circulars, faxes and office orders) required by supervisors, maintain record of all incoming and outgoing correspondence, and file papers as marked.
Schedule and maintain log of meetings, interviews and appointments of supervisors and follow-up on changes through reminders.
Operate SIPL Access Control System (for new employees & updated the expiring card)  visits approved by the CEO or Directors.
Assist Finance Director during meetings of the Board including preparation and circulation of agenda, minutes of meetings, and working papers.
Enter Director’s Leaves in the system and maintain Director’s leaves records.
Operate Management Leave system.
Payment of personal bills.
·         Maintain office files and office cleanliness of the Directors.

·         Distribute official mail and correspondence as marked by the Director.

·         Coordinate travel and protocol arrangements for mine supervisors with focus on their individual preferences for travel and stay.

·         Prepare applications for visas and other travel documents for her supervisors.

·         Liaise with offices of Ministries, Government officials, clients, dignitaries, and Group companies for scheduling meetings of her supervisors.

·         Organize and coordinate meetings of her supervisors and their presence at special events within the Company as well as externally.

·         Maintain confidentiality of all information processed through the offices of her supervisors.

·         Maintain mailing lists and contact details of key officers in Federal Ministries, Provincial Government Departments, regulators, and personal acquaintances of her supervisors.

·         Maintain record of leaves availed by management staff, leave encashment, and final settlement of leave balances.

·         Coordinate nominations of SIPL staff for seminars, workshops, and training including payment of fees.

·         Prepare PowerPoint presentations for the Directors.

·         Requisition crockery and stationery on quarterly basis.

·         Monitor consumption of office stationery to prevent misuse.

·         Organize despatch of in-house newsletter, diaries, planners, and giveaways to contacts on her supervisors’ mailing lists.

·         Update supervisors of significant events during periods of their absence from office.

·         Pursue settlement of reimbursable expenses of mine supervisors.

·         Report any unusual incident, activity or potential safety hazard to a member the Fire  and Safety Committee

·         Perform any other tasks assigned by me immediate supervisors.

May 14, 2012  – to January 15, 2018

Emirates Airlines – Senior Secretary / Sales & Admin Support (Promoted on 7th October, 2013)(Pakistan)

• Assisting Sales Manager – South Pakistan and   Corporate Manager      – Pakistan.

• Provide secretarial services to the Departmental Head/Manager by attending to routine administrative paper work.

• Be fully conversant with the activities of the organisation in order to liaise effectively with senior executives and external contacts on behalf of the Departmental Head/Manager.

• Ensure administrative work undertaken complies with quality standards and is in accordance with department procedures, standards and policy.

• Have Knowledge and generate reports on target.Com, Sales Force, know to generateAccelya report.

• Undertakes a variety of administrative routines without supervision and /or ad hoc exercises within guidelines.

• Assist any problems immediately whenever required by any particular department.

• Provide assistance whenever required by special guest through Managers by looking into they query (like for example they bookings or special seats or relating the skyward membership).

• Schedules and organizes complex activities such as meetings, travel, conferences ,department activities and responsible for planning guest travel arrangement.

• Screens incoming telephone calls, where appropriate deals with queries and enquiries within established guidelines or refers calls to others as appropriate.

• Co-ordinates the diary, schedules and co-ordinates travel arrangements for the Manager.

• Co-ordinates arrangements for a variety of internal and external meetings, and assembles appropriate material for the meetings/conferences. (Stationery requirements)

• Reply to Sales Support emails on time.

• Receive and follow up customer complaints in coordination with various departments. After which a case to be prepared and send to CASA.

• Inputting of EB & UG daily in Easy Mars as well as maintaining it in a excel sheet record  according to the quota assigned by VPPAK for the Sales Executives.

• All AD / ID (IRA) / UG / EB / Switch on report to be prepared and monthly statements.

• Efficiently perform Group handling i.e. from creation of rlocs to Cheque collection till EGTIF (Emirates Group Travel Information Form) & follow up till the flight departure.

• Apply Groups Ex-KHI and follow up of all G class rlocs.

• Assist and act as a back-up for Sales Executives.

• Assist the Sales Team to create and maintain the Customer Records, requests, client complains etc.

• Support and co-ordinate in compiling routine and/or ad-hoc reports on potential and existing clients to ensure that teams functions efficiently.

• Support the coordination of administration material, requests, mail and equipment on a daily basis and as required for department related activities and corporate events.

• To independently ensure and supervise efficient filing systems in the Sales Office

• Co-ordinate and support Sales team in the selling and marketing of all products through efficient handling of direct mail and Tele-sales, answering to queries.

• Statements filing and record of all upgrades, Excess Baggage, PAX AD/ID and Cargo ad should be kept proper in accordance with the procedure which has been set by VPP.

• Raising IRA request for AD and ID after approval given by SMSP or VPP.

• Prepare monthly  Flown report.

• Update the leave admin system for Sales, Pricing ans Sale Support.

• Update the SRC Application for Staff and taking approval for them through the Ticket Office Manager.

Emirates Airlines – Receptionist

n  Customer handling.

n  Answer telephones calls and give information to callers and take messages and forward the same to concerned.

n  Marking attendance (time in / time out).

n  Trained to use EasyMars.

n  Handle SRC application and arrange approvals.

n  Operate IRA.

n  Interline requests.

n  Take appointements with clients for Sales Staff.

n  Research.

October 18, 2004 – to May 10, 2012

Attock Cement Pakistan Limited – Confidential Secretary to the MD

n  Answer telephones calls and give information to callers and take messages and forward the same to concerned.

n  Complete forms in accordance with company procedures.

n  Compose, type, and distribute meeting notes, routine correspondence, and reports.

n  Greet visitors and handle their inquiries and/or direct them to the appropriate persons according to their needs.

n  Locate and attach appropriate files to incoming correspondence requiring replies.

n  Maintain scheduling and event calendars.

n  Make copies of correspondence and other printed material.

n  Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.

n  Schedule and confirm appointments.

n  Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

n  Conduct searches to find needed information, using sources as the Internet.

n  Coordinate conferences and meetings.

n  Learn to operate new office technologies as they are developed and implemented.

n  Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.

n  Order and dispense supplies.

n  Prepare and mail cheques for the MD.

n  Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

n  Supervise other clerical staff, and provide training and orientation to new staff.

n  Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

July 02, 2001 –August 2001       Caltex Oil Pakistan Limited

Tempory telephone Operater

n  Responsible for handling PABX.

n  Direct interaction with the walk in clients.

COMPETENCIES

n  Verbal and written communication skills

n  Attention to detail

n  Confidentiality

n  Planning and organizing

n  Time management

n  Initiative

n  Reliability

n  Stress tolerance in all types of works.
Education

n  2007 Graduation, Govt. St. Patrick’s College. Karachi-Pakistan.

n  2001 Intermediate, Govt. St.Patrick’s College, Karachi-Pakistan.

n  1999 Matriculation, St. Joseph’s Covent School, Karachi-Pakistan.

Certification

n  The Polished Executive Secretary & Personal Assistant.

n  Beyond the Secretarial Role.

n  Easy Mars.

n  Emirates Induction.

n  Sales Strategies.

n  Protecting Payment Card Information – Front –line Staff.

n  Information Systems Protection: Information Security.

n  Get Online – Emirates Specific.

n  Najm

n  Najm Suggestions and Nominations.

n  dnata Vision, Mission and Values.

n  Salesforce.com Webinar – Foundations of Salesforce.com.

n  Salesforce.com Webinar – Campaign Management.

n  Salesforce.com Webinar – Reporting in ESPN.

n  Invest in Yourself – Plan Your Development.

n  Getting Started with PowerPoint 2010.

n  Introduction to Business Rewards.

n  Getting Started with Excel 2010.

n  Organizing Data and Objects in Excel 2010.

n  Using Conditional Formatting, Tables, and Sparklines in Excel 2010.

n  High Impact Sales.

Computer Skills

n  Fully competent in MS Office applications.

n  Internet & Emailing.

LANGUAGES

·         English

·         Urdu

DEMOGRAPHICS

·         Date of Birth: May 02, 1983

·         Martial Status: Married

·         Religion: Christian.

·         Cell No:+92 0332-2277426