WORK

EXPERIENCE

XLIBRIS Publishing, AUTHOR SOLUTIONS INC.

Manager – Publishing Sales April 01 – present

Manager – Publishing Sales August 01, 2013 – to December 09, 2013

Assistant Manager – Publishing Sales December 2011 – July 2013

-Provides direction and motivates the team to accomplish assigned tasks while sustaining morale and maximizing performance.

-Solves problems and takes actions that are consistent with available facts, constraints and probable consequences, takes responsibility for decision.

-Provides timely guidance and feedback to help employee accomplish a task or solve a problem; clarifies authorities, responsibilities, and expectations; provides necessary training for the staff.

-Able to communicate information in a professional manner to arrive at an agreement that will not negatively affect the company’s image internally and externally.

–Assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.  Communicates the parameters of the delegated responsibility, including decision making authority, and any required actions or deadlines.

-Plan, schedule, and control the work of others, use resources sensibly, deal with paperwork, and cope with multiple time demands.

Supervisor, Publishing Consultant

April, 2007 – November 2011

·         Aid phone-in customer needs, queries and complaints

·         Coach  and mentor a team

·         Drive the team to hit all metrics

·         Generate revenue  as well as bring in contracts

Sales Consultant, Publishing Sales

May 2005 –April 2007

·         Aid phone-in customer needs, queries and complaints

·         Bring in as much revenue and as many contracts as possible

Administrative and Marketing Officer, GENERAL MOTORS Cebu

September 11, 2003 – May 14, 2005

·         Planned and executed several marketing activities to promote various products

·         Collaborated with different tri-media groups to maximize product exposure

·         Handled events for Cebu, Bacolod and Iloilo

·         Helped to plan and oversee general operations for internal and external customer satisfaction

·         Placed and oversee functions of Customer Relations Officer

·         In charge of Personnel Policy monitoring and execution

·         Took charge of  Budget Forecast for Administrative and Marketing Functions

·         Handled man power pulling and processed job application

·         Prepared/edited  reports from the GM and submitted such to the BOD

·         Reported directly to the General Manager

Customer Service Officer, STANDARD CHARTERED BANK

May 2001 – November 2001

·         Aided phone-in and walk-in customer needs, queries and complaints

·         Helped to manage the front information desk

·         Prepared and submitted reports for National Head office

·         Walked through client’s billing statements

Marketing Officer, CONNECTIVITY UNLIMITED RESOURCES

·         Planned and executed several marketing activities to promote product

·         Handled events

·         Collaborated with different tri-media groups to maximize product exposure

·         Met up with various university chairpersons for Student Affairs for events

·         Coordinated with IT personnel for activation traffic

·         Prepared and submitted reports to the Operations Manager