MARY JENIPHER ACHIENG’

Tel: +254 (0) 701 013 887

E-mail: [email protected]

PERSONAL DETAILS
P.O BOX 103122-00101 Nairobi

LinkedIn; http://linkendin.com/in/mary-jenipher-951a0611

Languages: Fluent in English, Swahili and Korean.
PROFILE SUMMARY
I am a professional who is able to bring out creative solutions from the idea phase to fruition with an in-depth understanding of all aspects of Communication, administration, writing, public relations, public speaking, social media, customer relation and customer service.  I am well presented with excellent communication and interpersonal skills with an economic approach to solving problems and the ability to stay within approved budgets, schedules and achieve goals. I am also a strong believer in social justice/equity, helping others discover their inner self and creating a better world.

EDUCATION
·         BACHELOR OF ARTS (2014 – 2018).

University of Nairobi

Sociology, Conflict and Peace Studies and Political Science.

·         DIPLOMA IN KOREAN STUDIES (2017)

University of Nairobi

Korean Language, Politics, Economy and Culture.

·         DIPLOMA IN COMPUTER STUDIES (2013)

Unity college of professional studies

Ms. excel, word, PowerPoint, quick books etc.

·         KENYA CERTIFICATE OF SECONDARY EDUCATION (2009-2012).

St. Albert’s Ulanda High School

KEY SKILLS

AND COMPETENCIES
·         Positive and professional attitude-able to organize, maintain composure and prioritize work under pressure.

·         Communication skills- I have strong writing and speaking abilities, writing reports, and minutes.

·         Organizational skills- While I am not a believer in utter perfection, I believe that order, teamwork, planning and prioritizing are a fuel to excellent performance.

·         Strong Research skills: been involved in proposals, surveys, studies related to work problems.

·         Excellent Computer skills- MS office, word, PowerPoint and excel.

PROFESSIONAL EXPERIENCE
Collection Africa Limited-  July 2018-Current

Account Manager

Duties and Responsibilities

·         Collection of debts

·         Scheduling of meetings with debtors

·         Operating as the lead point of contact for all matters specific to your accounts

·         Building and maintaining strong, long-lasting customer relationships

·         Overseeing customer account management, including negotiating payments and agreements to maximize profit

·         Recovery of written off debts

·         Skip tracing of debtors

·         Loan restructuring

·         Advising debtors on how to repay their credits and offset their loans.

Horizon Contact Centre ; Jan 2017- November 2017

Customer Care- DSTV

Duties and Responsibilities

·         Monitoring and analyzing customer service provision system.

·         Resolve customer complaints.

·         Answering telephone calls from customers and making transfers i.e. to the technical service representative.

·         Processing new client accounts.

·         Dispatching the technical team to clients who want new installations or are having technical help.

·         Maintaining existing accounts and writing weekly reports.

·         Researching new ways and methods of efficiency and attend follow up meetings with other team members.

·         Coordinating with members of the other departments.

Achievements:

·         After posting high review points from our customers during the first month, I was chosen as the group leader for the subsequent months.

·         My team was credited the best team the month for four months cumulatively over the period I was the team leader.

Biashara Bazaar-  MAY 2015-MAY 2016

Sales Representative

Duties and Responsibilities

·         Negotiate on price, costs, delivery and specifications with buyers and suppliers.

·         Liaise with suppliers to check the progress of existing orders.

·         Record sales and order information and sending copies to the sales office, or entering figures into a computer system.

·         Represent the company at trade exhibitions, events and demonstrations

·         Feed future buying trends back to employers.

·         Review your own sales performance, aiming to meet or exceed targets.

·         Attend team meetings and share best practice with colleagues.

Achievements

·         I opened Facebook, Instagram and Pinterest accounts for the company. This helped to open the reach to customers as a result there was an increase in the customer base thus sales and profits.

·         There was an improvement in communication with the customers.

·         Due to my personable demeanor, there was an increase in teamwork as fellow workmates always found it easier consulting me on anything.

VOLUNTEER EXPERIENCE

Awards And Certification
·         Kenya Model United Nations University of Nairobi.

·         Peace Ambassadors Kenya University of Nairobi Chapter.

·         Young Women Christian Association- Prison Outreach Project

·         First AID training with Kenya RED CROSS (2014).

·         Public speaking and personal leadership- Motivator Africa Consultants.

·         Peace for social political and economic advancement- Peace Ambassadors Kenya.
 

REFERENCe

alphred manyala

university of nairobi

+254707211190

[email protected]

Ogubi Desmond Walker

Customer Relations Officer

Horizon Contact Centre

+254707761744

[email protected]

Dr. Masika David Neville

HOD- History and Archeology

University of Nairobi

+254 736 785 399

[email protected]

Deacon Philmatt

Team Leader Collections

Collection Africa Limited

+254 711524396

[email protected]