MAY ANN YANES PASAOA

Northville IV-B Blk 4 Lot 31 Lambakin Marilao, Bulacan
Mobile No.: +639999138074
Email Address: [email protected]

SKILLS AND EXPERTISE

• Computer literate adept in Microsoft Applications (Word, Excel, PowerPoint, etc.)
• Data encoding.
• Good communication skills in English and Filipino.
• Willing to be trained.
• Can work under pressure with minimal supervision.

PROFESSIONAL EXPERIENCE

SENIOR RETAIL CREW
Crocs Singapore Pte. Ltd.
Vivo City
October 2014 – October 2018

• Supervises the day-to-day operation of the store.
• Coordinates with the merchandisers for ordering of stocks.
• Helps customers find products they are looking for.
• When necessary, being able to give in-depth technical advice about products.
• Make customers aware of any current special offerings of the store.
• Assist with window displays for special promotions.
• Able to quickly build a rapport with customers.
• Maintains the security of the store, and implements measures to reduce theft, loss and leakage.
• Handles the cash register including all cash, POS, and credit sales plus refunds and exchanges.
• Orders and organize stock.
• Arranges orders and deliveries of stock.
• Ensures high level of customer satisfaction.
• Able to use own initiative.
• Physically fit and able to stand on feet all day long.
• Flexible, open to ideas and willing to learn.
• Able to do repetitive tasks accurately.
• Keeps abreast of marketing trends and being aware of competitors.
• Balances the till at end of business each day.

SENIOR RETAIL EXECUTIVE
Catalogs Pte. Ltd. Singapore
ASICS Paragon Outlet
March 2008 – October 2014

• Specialized in selling technology running shoes.
• Checked and recommended shoes suitable for the customer’s foot type (normal arch, high arch and flat foot)
• Explained different technical details of the shoes and answer customer inquiry through phone and walk-ins.
• Knowledgeable on how to use POS and NETS/Credit Card terminal during transaction and closing.
• Reaches store and personal target every month.
• Weekly replenishment of the stocks, write and send daily reports to the manager, receive stocks and encode in the POS.
• Maintained cleanliness of the shop and make sure all labels/price tags are in its right place.
• Recipient of different awards such as:
o Top 3 Best Staff Awardee 2013 and Top 2 Best Shop 2013
o Top 1 Best Staff Awardee 2014

TELESERVICES REPRESENTATIVE
Epixtar Philippines IT Enabled Services Corporation
Eastwood, Quezon City, Philippines
Nov. 2007 – Jan 2008

• Sold additional merchant services from existing credit card customer through phone.
• Explained the benefits of the additional services clearly and effectively.
• Retrieved personal information of each customer and close the sale.
• Consistent in reaching the daily target.
• Attended and participated in daily sales report meetings together with the team leader for verification of the sales.

ON THE JOB TRAINING / VOLUNTEER

CALL CENTER AGENT
Easy English Lab
Legaspi Village, Makati Philippines
September 2007 – October 2007

• Outbound and inbound sales training.

STUDENT TEACHER
Manila Cathedral School
Tondo, Manila Philippines
January 2007 – February 2007

• Taught Science and Values Education to Grade 3 – Grade 6 students.
• Prepared daily lesson plan and visual aids for different subjects and grades.
• Computed grades of the students every end of grading period.

STUDENT TEACHER
Center for Teaching and Learning
Philippine Normal University, Taft Avenue, Manila Philippines
October 2006 – January 2007

• Taught Science and Basic Computer to Grade 3 – Grade 6 students.
• Computed grades of the students every end of grading period.
• Attended to parent’s inquiry regardding their child’s performance in school.

VOLUNTEER TUTOR
Lingap Kabataan: Munting Aral sa Bayan ng Malibay
St. Hannibal Empowerment Center
Malibay Pasay, Metro Manila Philippines
October 2004 – January 2005

• Daily tutorial for street children age 3 – 9 years old.
• Taught basic Math, Science, and English (reading, writing and speaking)

EDUCATION

• 2003 – 2007: Philippine Normal University, Bachelor in Elementary Education
Concentration: Science and Computer
Recipient: Atty. Pedro Ricafranca Memorial Scholarship (2006-2007)
Board Passer: Liscensure Examination for Teachers 2007

•2018: Rabbi Theological Seminaries and International Ministiries Inc. Certificate in Early Childhood Education Course

• 1999 – 2003: Lakandula High School, Secondary School

• 1999: Andres Bonifacio Elementary School, Primary School

REFERENCES

​Mr. Jin Wah Ow – Operations Manager, Catalogs Pte. Ltd. Singapore
+65 97112628

Debbie Ch’ng – Operations Manager, Crocs Singapore Pte. Ltd.
+65 94311144

Lizally Cadano – Marketing and Sales Coordinator, Ultimate Display System Pte.Ltd.
+ 65 91236976